Globe Hotline Number Simplified FAQs
Until September 30, 2019, you may still call (02) 730-1300 for your plan renewal and retention inquiries.
By October 1, 2019, we're simplifying the way you call us so that there’s only one number to call for your Globe concerns.
To renew your Globe Postpaid plan, the number to call is 211 toll-free on any Globe mobile, or (02) 7730-1000 using a landline by selecting the Renew Plan option.
To terminate your account, the number to call is 211 toll-free on any Globe mobile, or (02) 7730-1000 using a landline by speaking with an Globe representative.
You may call us any day of the week, during business hours from 8 AM to 10 PM.
Outside of operating hours, our Globe representativies will still assist urgent requests for reconnection. All other concerns will be attended to on the next business day.
For plan renewal, you may call us again anytime from 8 AM to 10 PM.
If you called for account cancellation, one of our representatives will be in touch with you within 24 hours.