Popular FAQs for International

How can I activate the service?

To check if your account's roaming service is already active or to request for roaming activation, please call the roaming hotline at +63277301212 before leaving the country. We encourage you to inquire about the roaming partners and rates in your destination before leaving for your trip.

There are instances such as customer-initiated deactivation and in line-only plans where roaming is not active for postpaid plans. By default, roaming is also not pre-activated for plans 599 and below.

How can I make domestic calls when I'm outside the Philippines?

To call a landline number, dial "+" + Country Code + Area Code + Telephone Number

To call another mobile phone, dial "+" + Country Code + Mobile Access Number + Mobile Number

If you're calling from Korea or Japan, you can go straight to dialing Area Code + Telephone Number (for landline calls) or Mobile Access Number +Mobile Number (for mobile phone calls). No need to dial "+" + Country Code.

What is the OFW Family Pack (OFP) Duo SIM Pack?

The OFP Duo SIM pack is a SIM pack that contains 2 SIM cards: one OFW SIM and one Family SIM.

The OFW SIM is for the person who will travel abroad, while the Family SIM is for the person/family member who will stay in the Philippines.

What is GROAM?

GROAM is Globe's international roaming service that lets prepaid customers enjoy Globe services even when they're abroad.

In which countries can I use GROAM?

You can refer to the table below for the list of countries:

GROAM Zone 1
  • Aland (Finland), Armenia, Australia, Austria, Azerbaijan, Azores (Portugal)
  • Bahrain, Bangladesh, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria
  • Cambodia, Chile, Cote d'Ivoire, Croatia, Cyprus, Czech Republic
  • Denmark
  • Egypt, Equatorial Guinea, Estonia
  • Finland
  • Gibraltar, Gotland, Guernsey
  • Hong Kong, Hungary
  • Iceland, Indonesia, Ireland
  • Japan, Jordan
  • Kuwait
  • Latvia, Lithuania, Luxembourg
  • Macau, Madeira (Portugal), Malaysia, Maldives, Mallorca, Mauritius, Mongolia, Morocco, Mozambique
  • Namibia, New Zealand, Norway
  • Oland/Gotland (Sweden), Oman
  • Pakistan, Panama, Poland, Portugal
  • Russia
  • Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, Sri Lanka, Svalbard (Norway), Sweden, Switzerland
  • Taiwan, Tanzania, Thailand, Tunisia, Turkey
  • Uganda
  • Vietnam
  • Yemen
GROAM Zone 2
  • British Virgin Islands
  • Crete (Greece)
  • Ecuador
  • Fiji
  • Germany, Greece, Guam
  • Hebrides
  • Italy
  • Korea
  • Mexico
  • Nepal, Netherlands
  • Orkney Islands (UK)
  • Saipan (Northern Mariana Islands), Sardinia (Italy), Shetland (UK), Sicily (Italy)
  • Trinidad and Tobago
  • United Kingdom, USA
GROAM Zone 3
  • Belarus, Bermuda, Botswana
  • Canada
  • Dominican Republic
  • Faroe Islands
  • Kenya
  • Liechtenstein
  • Macedonia (Former Yugoslav Republic), Moldova
  • Seychelles
  • United Arab Emirates (UAE), Uzbekistan
  • Zimbabwe
GROAM Zone 4
  • Afghanistan, Algeria
  • Balearic Islands (Spain)
  • Canary Islands (Spain), China, Corsica (France)
  • France
  • India
  • Monaco (France), Monte Carlo (France)
  • Qatar
  • Spain

You can also find out if the service is active in your destination by texting GLIST <name of country> and send it to 2884. You will be charged Php 2.50 for this text message.

Countries where GROAM is active are divided into regular and special.

What is the flat rate for data roaming?

You can enjoy all-day access to mobile internet abroad with Roam Surf for Postpaid, at a flat rate of P399 for 24 hours, and it's available in over 120 countries worldwide, until further advice.