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Roam Surf | Help & Support | Globe

Roam Surf

What is Roam Surf?

Roam Surf allows Globe Postpaid and Load Tipid Plan customers to enjoy unlimited data roaming services (for e-mail, chatting, and mobile surfing on the Internet) when logged on to our specific roaming partners worldwide.

This is not available for TM customers.

Cool! How can I avail of Roam Surf if I'm a Globe Postpaid customer?

When you arrive at your destination, just turn on your data/data roaming and it will take effect as soon as you start surfing on any of the specified operators. There's no need for you to register.

You’ll know it’s active because you'll receive a total of three alerts:

  • A notification upon your first data usage to signify the start of the 24-hour duration.
  • Another notification 3 hours before your Roam Surf ends.
  • A final notification that your 24 hours of validity has ended.

For our other data roaming promos, just dial *143# to access our toll-free promo selection menu. Registration via *143# is available and free even when you're already abroad!

How will I be charged for Roam Surf?

Until further advice, postpaid customers on roaming in selected countries can enjoy all-day data roaming at P399/24 hours.

Where can I use Roam Surf for Postpaid?

Roam Surf for Postpaid is available in over 120 countries around the world. To know the different partner operators, click here:

That's quite a long list! Can I subscribe abroad?

Sure, you can! Roam Surf actually requires no registration; just switch on your data roaming upon arrival in your destination country.
For our other data promos for roaming, just dial *143# to access our toll-free promo selection menu. Registration via *143# is available and free even when you're already abroad!

Will Roam Surf for Postpaid be charged within or on top of my consumables?

Like other roaming services, Roam Surf for Postpaid is charged on top of consumables, except for selected Platinum plans with consumable roaming.

Once your roaming consumables have been used up, Roam Surf for Postpaid will be charged on top of your bill.

How will I be charged if I travel to two countries with this service within 24 hours?

Roam Surf for Postpaid is charged per operator. So if you use mobile surfing in two countries where the service is available (for example: Singapore to Thailand), you will be charged P599 for each roaming partner. Should you return to the original country within 24 hours from your first data session, you will not be charged again for mobile surfing during this period.

Just remember that any usage outside of the specified operators for Roam Surf for Postpaid will be charged the corresponding zonal rate for mobile surfing (P3/10KB in Zone 1 and P5/10KB in Zone 2).

Can I avail of Roam Surf multiple times even if my subscription is still active?

No. Since you already get to enjoy unlimited service for your current subscribed plan, you need to wait for your current subscription to expire before you can register again. However, you will be allowed to do a co-existent registration if you are subscribing for a different country.

When does Roam Surf expire?

Your subscription will expire 24 hours after you receive the confirmation message. That means if you turn on your mobile data at 9:00 p.m., your subscription will end at 9:00 p.m. the following day. No need to worry about your subscription ending at 12 midnight of the same day.

What happens to my Roam Surf subscription if I lose my roaming service due to other causes?

In the event that your roaming service is lost, the Roam Surf subscription shall also be terminated regardless of whether the subscription has been completely consumed or not.

What happens to my Roam Surf if I come back to the Philippines before the validity period is over?

Local data charges will apply upon your return to the Philippines.