Zonal Rate FAQs
What is zonal rating?
By implementing zonal rates, Globe simplifies the experience for postpaid customers traveling abroad. Previously, roaming services varied across operators per country. Now, there will only be one rate per service for each of the two designated zones!
On top of this, roaming rates are now in Philippine Peso and come with no hidden charges, like taxes and surcharges.
The zonal rates are as follows:
| Service | Zone 1: Asia-Pacific & America | Zone 2: Europe & Africa |
|---|---|---|
| To make a call | P120 per minute | P150 per minute |
| To receive a call | P60 per minute | P75 per minute |
| To send an SMS | P20 per 160 characters | P25 per 160 characters |
| To receive an SMS | FREE | FREE |
| To surf on mobile | P3 per 10Kb* | P5 per 10Kb* |
What are the advantages of having zonal rates?
- Easy to understand and remember
- No more worrying about which operator you’re using abroad
- No more converting from USD to PHP
- No hidden charges
This is great! So what are the plans this feature is available to?
Any Postpaid Plan (from Legacy Plans to the new My Super Plan and My Fully Loaded Plans). Load Tipid Plans and Load Allowance Plans, however, are not entitled to avail of this promo.
Do I need to register for this feature?
No need. These zonal rates will automatically take the place of the existing roaming rates.
Will this affect registration to roaming promos?
No. But together with this, we will be launching new promos to further enhance the worry-free roaming experience.
How long can I avail of this offer?
This will be available until further notice.
What countries belong to each of the zones?
You may refer to this table:
| ZONE 1: Asia & America | Zone 2: Europe & Africa |
|---|---|
Afghanistan American Samoa Anguilla Antigua Argentina Aruba AUE Australia B. Virgin Island Bahamas Bahrain Bangladesh Barbados Belize Bermuda Bhutan Bolivia Brazil Brunei Cambodia Canada Cayman Islands Chile China Colombia Cook Islands Costa Rica Cuba Dominica Dominican Rep. Dominicana Ecuador El Salvador Falkland Island Fiji FR Polynesia FR West Indies Greenland Grenada Guam Guatemala Guyana Haiti Honduras Hong Kong India Indonesia Iran Iraq Israel Jamaica Japan Jordan Kazakhstan Korea Kuwait Kyrgyz Republic Kyrgyzstan Laos Lebanon Macau Malaysia Maldives Mexico MICRONESIA Montserrat Myanmar N. Antilles Nepal New Caledonia New Zealand Nicaragua North America Oman Palau Palestine Panama Papua N.Guinea Paraguay Peru Puerto Rico Qatar Rep. Dominicana Saipan Saudi Arabia Singapore Solomon Island Sri Lanka St. Kitts Nevis St. Lucia St. Vincent Suriname Syria Taiwan Tajikistan Thailand Timor Leste Tonga Trinidad&Tobago Turkey Turkmenistan Turks & Caicos UAE Uruguay USA Uzbekistan Vanuatu Venezuela Vietnam Western Samoa Yemen | Albania Algeria Andorra Angola Armenia Austria Azerbaijan Belarus Belgium Benin Bosnia Botswana Bulgaria Burkina Faso Cameroon Cape Verde Central Africa Chad Comoros Congo Cote d'Ivoire Croatia Cyprus Czech Republic Denmark Djibouti DR of Congo Egypt Eq. Guinea Estonia Ethiopia Faroe Islands Finland France Gabon Georgia Germany Ghana Gibraltar Greece Guernsey Guinea Bissau Guinea Republic Guinea Hungary Iceland Ireland Isle of Man Italy Jersey Kenya Latvia Lesotho Liberia Libya Liechtenstein LITHUANIA Luxembourg Macedonia Madagascar Malawi Mali Malta Mauritius Moldova Monaco Montenegro Morocco Namibia Netherlands Niger Nigeria Norway Poland Portugal Reunion Islands Romania Russia Rwanda San Marino Senegal Serbia Seychelles Sierra Leone Slovakia Slovenia South Africa Spain Sudan Sweden Switzerland Tanzania Togo Tunisia Uganda Ukraine United Kingdom Zambia Zimbabwe |
Why did you change the price?
The zonal rates were done to simplify the roaming charges for your convenience. To enjoy an even more worry-free roaming experience, you can also try our new promos at cheap rates!
I want to subscribe to roaming promos but there are none available in the country where I am at. What is my option?
How will I be charged for incremental use of mobile surfing if the pay per use is P3 per 10KB, for example 8KB?
If you will be unable to consume the whole 10KB, you will still be charged the fixed rate of P3.
Will the zonal rates apply to all Globe customers, even to SMB and Enterprise accounts?
Yes! It will also apply to corporate accounts.
Are outgoing calls to landline included in the zonal rates as well?
Yes, they are included.
If I manually select the network operator in the visited country, will the roaming partners appear at the topmost of the list?
Not necessarily, but we are currently working on solutions to be able to somehow "lock" to the preferred roaming operators. This is not yet ready though but it should help you once it's available.
What if I experience problems with this service; what number should I call?
If you do not have signal nor cannot call/text/browse while abroad, we recommend that you do a hard reset of your phone. To do that, just turn off your phone, remove the battery, place it back, and then turn it on again.
Should you still experience problem availing the data services while roaming, please contact our Roaming Hotline at +6327301212 toll-free.
Can I opt out of this feature?
No. This will take the place of the existing roaming rates across countries per zone.
I want to know more about international roaming! Where can I go to know more?
Visit http://www.globe.com.ph/international#roaming to know more about features like Zonal Pricing, Roam Saver, Roam Unli Call & Text, Roam Lite, and many more! You can also get in touch with us through Twitter at @Talk2GLOBE, or send us a message.
You can also find answers from other customers by going to Globe Community at community.globe.com.ph.