Zonal Rate FAQs

What is zonal rating?

By implementing zonal rates, Globe simplifies the experience for postpaid customers traveling abroad. Previously, roaming services varied across operators per country. Now, there will only be one rate per service for each of the two designated zones! 


On top of this, roaming rates are now in Philippine Peso and come with no hidden charges, like taxes and surcharges.


The zonal rates are as follows:

Service
Zone 1: Asia-Pacific & America
Zone 2: Europe & Africa
To make a call
P120 per minute
P150 per minute
To receive a call
P60 per minute
P75 per minute
To send an SMS
P20 per 160 characters
P25 per 160 characters
To receive an SMS
FREE
FREE
To surf on mobile
P3 per 10Kb*
P5 per 10Kb*

What are the advantages of having zonal rates?

  • Easy to understand and remember
  • No more worrying about which operator you’re using abroad
  • No more converting from USD to PHP
  • No hidden charges

This is great! So what are the plans this feature is available to?

Any Postpaid Plan (from Legacy Plans to the new My Super Plan and My Fully Loaded Plans). Load Tipid Plans and Load Allowance Plans, however, are not entitled to avail of this promo.

Do I need to register for this feature?

No need. These zonal rates will automatically take the place of the existing roaming rates.

Will this affect registration to roaming promos?

No. But together with this, we will be launching new promos to further enhance the worry-free roaming experience.

How long can I avail of this offer?

This will be available until further notice.

What countries belong to each of the zones?

You may refer to this table:

ZONE 1: Asia & America
Zone 2: Europe & Africa

Afghanistan

American Samoa

Anguilla

Antigua

Argentina

Aruba

AUE

Australia

B. Virgin Island

Bahamas

Bahrain

Bangladesh

Barbados

Belize

Bermuda

Bhutan

Bolivia

Brazil

Brunei

Cambodia

Canada

Cayman Islands

Chile

China

Colombia

Cook Islands

Costa Rica

Cuba

Dominica

Dominican Rep.

Dominicana

Ecuador

El Salvador

Falkland Island

Fiji

FR Polynesia

FR West Indies

Greenland

Grenada

Guam

Guatemala

Guyana

Haiti

Honduras

Hong Kong

India

Indonesia

Iran

Iraq

Israel

Jamaica

Japan

Jordan

Kazakhstan

Korea

Kuwait

Kyrgyz Republic

Kyrgyzstan

Laos

Lebanon

Macau

Malaysia

Maldives

Mexico

MICRONESIA

Montserrat

Myanmar

N. Antilles

Nepal

New Caledonia

New Zealand

Nicaragua

North America

Oman

Palau

Palestine

Panama

Papua N.Guinea

Paraguay

Peru

Puerto Rico

Qatar

Rep. Dominicana

Saipan

Saudi Arabia

Singapore

Solomon Island

Sri Lanka

St. Kitts Nevis

St. Lucia

St. Vincent

Suriname

Syria

Taiwan

Tajikistan

Thailand

Timor Leste

Tonga

Trinidad&Tobago

Turkey

Turkmenistan

Turks & Caicos

UAE

Uruguay

USA

Uzbekistan

Vanuatu

Venezuela

Vietnam

Western Samoa

Yemen

Albania

Algeria

Andorra

Angola

Armenia

Austria

Azerbaijan

Belarus

Belgium

Benin

Bosnia

Botswana

Bulgaria

Burkina Faso

Cameroon

Cape Verde

Central Africa

Chad

Comoros

Congo

Cote d'Ivoire

Croatia

Cyprus

Czech Republic

Denmark

Djibouti

DR of Congo

Egypt

Eq. Guinea

Estonia

Ethiopia

Faroe Islands

Finland

France

Gabon

Georgia

Germany

Ghana

Gibraltar

Greece

Guernsey

Guinea Bissau

Guinea Republic

Guinea

Hungary

Iceland

Ireland

Isle of Man

Italy

Jersey

Kenya

Latvia

Lesotho

Liberia

Libya

Liechtenstein

LITHUANIA

Luxembourg

Macedonia

Madagascar

Malawi

Mali

Malta

Mauritius

Moldova

Monaco

Montenegro

Morocco

Namibia

Netherlands

Niger

Nigeria

Norway

Poland

Portugal

Reunion Islands

Romania

Russia

Rwanda

San Marino

Senegal

Serbia

Seychelles

Sierra Leone

Slovakia

Slovenia

South Africa

Spain

Sudan

Sweden

Switzerland

Tanzania

Togo

Tunisia

Uganda

Ukraine

United Kingdom

Zambia

Zimbabwe













Why did you change the price?

The zonal rates were done to simplify the roaming charges for your convenience. To enjoy an even more worry-free roaming experience, you can also try our new promos at cheap rates!

I want to subscribe to roaming promos but there are none available in the country where I am at. What is my option?

Zonal rates will prevail if there are no available promos in your visited country.

How will I be charged for incremental use of mobile surfing if the pay per use is P3 per 10KB, for example 8KB?

If you will be unable to consume the whole 10KB, you will still be charged the fixed rate of P3.

Will the zonal rates apply to all Globe customers, even to SMB and Enterprise accounts?

Yes! It will also apply to corporate accounts.

Are outgoing calls to landline included in the zonal rates as well?

Yes, they are included.

If I manually select the network operator in the visited country, will the roaming partners appear at the topmost of the list?

Not necessarily, but we are currently working on solutions to be able to somehow "lock" to the preferred roaming operators. This is not yet ready though but it should help you once it's available.

What if I experience problems with this service; what number should I call?

If you do not have signal nor cannot call/text/browse while abroad, we recommend that you do a hard reset of your phone. To do that, just turn off your phone, remove the battery, place it back, and then turn it on again.


Should you still experience problem availing the data services while roaming, please contact our Roaming Hotline at +6327301212 toll-free.

Can I opt out of this feature?

No. This will take the place of the existing roaming rates across countries per zone.

I want to know more about international roaming! Where can I go to know more?

Visit http://www.globe.com.ph/international#roaming to know more about features like Zonal Pricing, Roam Saver, Roam Unli Call & Text, Roam Lite, and many more! You can also get in touch with us through Twitter at @Talk2GLOBE, or send us a message.


You can also find answers from other customers by going to Globe Community at community.globe.com.ph.

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