What are the new data roaming offers for Globe Prepaid customers?
Staying connected while roaming is now made even more affordable. Choose from all-access data roaming packs or your favorite apps.
To activate your data roaming service, make sure to register to a data roaming promo before leaving or upon arrival at your country of destination.
|ROAM VIBER 99||50MB for Viber||1 day||P99|
|ROAM VIBER 299||165MB for Viber||3 days||P299|
|ROAM VIBER 499||300MB for Viber||5 days||P499|
|ROAM FACEBOOK 199||100MB access to Facebook and Messenger apps||1 day||P199|
|ROAM FACEBOOK 599||330MB access to Facebook and Messenger apps||3 days||P599|
|ROAM FACEBOOK 999||600MB access to Facebook and Messenger apps||5 days||P999|
|ROAM IG 99||50MB data allocation for Instagram||1 day||P99|
|ROAM IG 299||165MB data allocation for Instagram||3 days||P299|
To register to your selected promo, dial *143# and select Roaming & Intl.
With Roam Surf app packs, you can enjoy the full Viber, Facebook and Instagram experience.
Roam Viber allows:
- Sending and receiving of chat messages, photos, stickers, voice and video messages with location-sharing
- Video and audio calls
Roam Facebook allows:
- All Facebook in-app features including posting, sharing, uploading of content
- Access to Facebook Messenger including sending of chat messages, videos, photos, voice recording, stickers, and maps. Voice and video calling is also enabled.
Roam Instagram allows:
- All Instagram in-app features including posting of content, stories, and sending of messages
- New Roam Surf Bulk Data Packs
|ROAM VIBER 149||50MB for mobile surfing||24 hours||P149|
|ROAM VIBER 199||80MB for mobile surfing||24 hours||P199|
|ROAM VIBER 499||300MB for mobile surfing||24 hours||P499|
To register to your selected promo, dial *143# and select Roaming & Intl.
That's good news! Is this available to all Globe Prepaid, Load Tipid Plan (LTP) and TM customers?
Globe Prepaid Roam Surf promos are available to Globe Prepaid Load Tipid Plan (LTP) and MyStarter Plan (MSP) customers. Recently, TM customers can also enjoy roaming services
Interesting! In which countries can I use Roam Surf?
Roam Surf offers for Prepaid are available in over 80 countries around the world. You can refer to the list of countries and roaming partners below:
Belgacom Proximus Mobile
|Czech Republic||Telefonica O2|
|Dominican Republic||Claro Codetel|
|Guam||Pulse Mobile (GTA)|
Tata Docomo Andhra Pradesh
|Ireland||Hutchison 3G Limited|
|Papua New Guinea||Digicel|
|Saudi Arabia||STC (Al Jawal)|
|South Korea||SK Telecom|
|Sri Lanka*||Bharti Airtel|
|Timor Leste||Timor Telecom|
All offers are available in China except for Roam Facebook. For other countries not covered by our Roam Surf offers, the data roaming service will not be available.
Nice! Do I need to register for the new offers?
Yes. Just like the other roaming offers, you need to register to any of the new Roam Surf offers while in the Philippines or when abroad. To register, dial *143# and go to Roaming & Int'l.
Cool! How can I avail of Roam Surf?
Prior to registration, please check if your country of destination is part of the Roam Surf partner countries. Otherwise, you may still be charged the selected denomination, but won't be able to enjoy data connection.
Then, you can register to Roam Surf by dialing *143#, select Roaming & Int 'l > Roaming > Data Roaming Promos.
Sounds easy! Do I need to set anything up on my mobile phone to be able to use Roam Surf after registering?
Yes. Make sure the following are set on your mobile:
- Mobile Data is ON
- Data roaming is ON
- Access Point Name (APN) settings is set to internet.globe.com.ph.
- Upon your return to the Philippines, your APN settings should be changed back to http.globe.com.ph.
*Upon your return to the Philippines, no need to revert to anything as the network can detect your arrival and will apply local charges.
That's cool! But how do I know my promo is already activated?
You'll receive a series of notifications to confirm that your promo subscription is successful:
- After subscribing to a promo, you will get a message alerting you that your promo is ready for use.
- Once you're connected to a Roam Surf partner network and data roaming has been enabled, there will be a notification upon first data usage to signify the beginning of the promo duration. Take note of the time stamps which follow the Philippine Standard Time.
Alright! What if I don't turn on my mobile phone's cellular data once I get abroad?
You will not be able to use your data roaming pack if your cellular data is not turned ON.
I'd like to monitor my data usage, is there a way to keep track of my internet consumption?
If you're on a Roam Surf 299/399 bulk data pack, you'll receive alerts when you only have 50% and 20% data allocation left before the end of your Roam Surf's 1-day validity. If you want to proactively check, you can also dial *143#, go to Roaming & Int'l to check on the status of your promo.
Is data consumption tracking done real-time?
The tracking is real-time, but usage info (from the time status was checked to the time status message was received) may vary if you have an ongoing browsing session.
How would I know if my data roaming pack has already expired?
- If you're on a Roam Surf 299/399 bulk data pack, you will be notified once your 1-day promo validity has ended or if your MB allocation has been used up.
- If you're on an app pack, you will get an expiry notification once your 1-day promo validity has already ended.
Alright! What will happen to my Roam Surf subscription if I subscribe while still in the Philippines, but am unable to push through with my trip?
If you subscribed while still in the Philippines, your load will be deducted upon promo registration. It is recommended that you register to Roam Surf once you are already abroad.
What if I subscribe to Roam Surf in a participating country and move to another country that doesn't offer Roam Surf before the expiry of my subscription?
If you move to a non-Roam Surf country while your Roam Surf subscription is still valid, your data roaming access will no longer be available. Any unused subscription will also be forfeited.
Will there be any restrictions on my browsing if I use Roam Surf?
Our Roam Surf offers allow you to enjoy unrestricted access to your favorite apps or enjoy a complete digital experience even while abroad! Your internet access is not limited to just liking and sharing, you can also enjoy music, video streaming and even file sharing as long as your offer is still valid.
However, if you register for an app-based promo, all browsing activities must only happen within the app. You will not be able to browse outside the app unless you have also subscribed to a Roam Surf 299/399 bulk data pack.
How long are the different offers valid for?
With Roam Surf App Packs, your subscription will expire 24 hours after you receive the confirmation message. That means if you turn on your mobile data at 9:00 PM, your subscription will end at 8:59 PM the following day. No need to worry about your subscription ending at 12 midnight of the same day. You may also opt-out or terminate your subscription if you wish to upgrade your Roam Surf offer to unlimited data roaming (Roam Surf 1 Day/3 Days/5 Days).
With Roam Surf Bulk Data Packs (50/80MB), your subscription will expire after 24 hours. That means if you turn on your mobile data at 9:00 PM, your subscription will end at 8:59 PM the following day. However, your promo will also end once you've already consumed your data allocation even if you have not gone beyond 24 hours of usage.
What happens when my Roam Surf subscription expires?
Upon promo expiration, your data will be blocked. Simply register again to a new Roam Surf promo via *143# to have access to data roaming.
Can I avail of other promos when I am subscribed to a Roam Surf offer?
- You can mix and match Roam Surf app and bulk data packs.
- You may simultaneously avail of different subscriptions at the same time. The expiry of each subscription will be independent of each other.
- The only time that you cannot pre-register to any Roam Surf app or data pack is if you are subscribed to a similar Roam Surf variant that is still within validity.
- Roam Viber 99 + Roam Facebook 199
- Roam Surf 499 (300MB) + Roam Instagram 99
- Not Allowed
- Roam Facebook 199 + Roam Facebook 599
- Roam Instagram 99 + Roam Instagram 499
Is there a maintaining balance needed for my data roaming service to stay active?
None! You can keep using your data roaming service even with zero balance. However, you will need to load up again before you can register for your next data roaming promo.
How do I unsubscribe from the promo?
To unsubscribe, dial *143# and go to Roaming & Int'l. Choose the data roaming offer you are currently registered to and choose Unsubscribe.
Cool! What happens if I subscribe to a roaming promo and I had a change of mind before I leave the Philippines?
If you decide to opt-out of the promo, regardless if you're in the Philippines or abroad, the promo fee would have already been automatically deducted from your load.
Help! I was automatically connected to a roaming partner but I cannot use data roaming. I already incurred load deductions. What's wrong?
To enjoy your data roaming promo, make sure the following are set on your mobile:
a. Mobile Data is ON
b. Data Roaming is ON
c. Network connection is set to 3G and the assigned Roam Surf partner (Refer to list of countries and networks provided)
d. Restart after successful registration
How long can I avail of the Roam Surf Data and App Packs offer?
Roam Surf for Prepaid is available until further notice.
I want to know more about International Roaming! Where can I go to know more?
For further assistance, please dial *143# or call the Globe Roaming Hotline +6327301212 toll-free.