Questions Related to Technical Support

What are basic requirements for the Viu app and browser version?

For best viewing results the streaming device is recommended to be:

    ● Android: 4.1 and above

    ● Apple: iOS 9.0 and above (only available on IPhone for now)

    ● Hardware and software requirements for desktop users:

                ○ CPU: Pentium 4 (and above)

                ○ Memory: 512MB (and higher)

                ○ Sound Card: Sound Blaster 16 or compatible


Microsoft Windows Operating System:

    ● System Requirement: Windows XP SP2 (and above)/ Windows Vista/ Windows 7/Windows 8/ Windows 10 * Windows RT currently not supported

    ● Browser: Internet Explorer 8 (and above)/ Firefox 4.0 (and above)/ Google Chrome 11(and above)/ Safari 4.0 (and above)

    ● Display: 1024 x 768 (and higher)orMac Operating System:

    ● System Requirement: OS X (and above)

    ● Browser: Safari 4.0 (and above)/ Firefox 4.0 (and above)/ Google Chrome 11 (andabove)

    ● Display: 1024 x 728 (and higher)

How come when I watch a video on Viu, the streaming isn’t smooth?

There might be heavy data traffic from uploading or downloading any items during streaming. This will affect video quality. Please ensure that the internet connection is stable. Another approach is if your computer is connected to WiFi, check if the WiFi signal is normal. At the same time, connection speed may be affected if too many users are connected to the same WiFi router at the same time. If connection issues persist and the speed of the internet isn’t what was promised, feel free to contact Globe at (02) 730-1000. Globe Postpaid customers may also contact Gie of Globe any day from 9:00 AM to 6:00 PM onFB Messenger at m.me/GieOfGlobe.

What should I do if a technical problem occurs when viewing?

Refresh the page to see if the same problem occurs. If the problem is not resolved, please notedown the error information shown on the page and email it to [email protected]

Why is my video streaming suddenly cut off when viewing?

You may try reopening your browser and reconnecting to your internet. If the problem still persists, you may need to do more basic troubleshooting. If the problem is still not resolved, please note the error information shown on the page and email it to [email protected]

Why is there no sound when viewing?

Please check that the volume has not been muted.

Why is there only a black screen and no sound when viewing?

Please check your operating system, browser, etc. meets the requirements for Viu details maybe found in one of the questions above.


Another approach is if your computer is connected to WiFi, check if the WiFi signal is normal. Atthe same time, connection speed may be affected if too many users are connected to the sameWiFi router at the same time.


If connection issues persist and the speed of the internet isn’t what was promised, feel free to contact Globe at (02) 730-1000. Globe Postpaid customers may also contact Gie of Globe any day from 9:00 AM to 6:00 PM on FB Messenger at m.me/GieOfGlobe.

How do I go from full screen to normal screen when watching a program?

When watching a program in full screen, you can return to the normal screen by pressing the “Esc” key on the keyboard, or clicking on the “Exit Full Screen” button at the right of the controls displayed at the bottom of the screen.

How do I quickly browse through a video or rewind a video?

The video timeline is shown at the bottom of the screen. You can quickly browse and rewind by dragging your mouse cursor along the timeline.

Can I use the same user account to watch different videos on different devices at the same time?

Yes, that is allowed.

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