Netflix for Postpaid Customers

What is Netflix?

Netflix is a global provider of on-demand movies and TV series. It is also known to own original and quality content which may be viewed anytime and anywhere.

What type of content will I expect to watch in Netflix?

There are a number of quality movies and TV series that you can watch via Netflix ranging from Action, Comedy, Drama, Horror, and Romance. There is a parental control mechanism to limit kid-friendly content for young viewers' entertainment. But what's unique about Netflix is its original and quality programming.

How fast does my Internet need to be able to stream content on Netflix?

The minimum required connection speed is 0.5Mbps, but you may want a faster connection for improved video quality.


The recommended Internet download speed per stream for high definition quality content is 5.0Mbps.

How do I watch videos on Netflix?

You can stream videos online at www.netflix.com/ph or download the Netflix app to your iOS or Android device using a Philippine account.


You can watch content on Netflix instantly from any Internet-connected device that offers a Netflix app, such as a smartphone, tablet, gaming console, laptop or streaming media player (set-top box).

Can I download any content from Netflix?

Yes, you can download selected movies and TV shows from Netflix. Just refer to the library of content that are available for download, choose your movie/ TV episode, and then click the download icon.


It is best to download while on Wi-Fi and you may download as many movies and series as you like as far as your device storage can accommodate. Successful downloads can then be watched on-the-go even without access to the internet.

How many devices can I use Netflix on at the same time?

The number of devices that may be allowed to instantly watch simultaneously will depend on your Netflix subscription plan.

What are the available Netflix plan subscriptions?

You can subscribe to any of the following Netflix plans via the GlobeOne app:
  • Netflix Basic (P370/month) – Standard Definition video quality (SD) with only 1 concurrent user allowed
  • Netflix Standard (P460/month) – High Definition video quality (HD) with 2 concurrent users allowed
  • Netflix Premium (P550/month) – Ultra High Definition video quality (UHD) with 4 concurrent users allowed.

Can I change my Netflix plan while I’m subscribed to the service?

Sure! You can change your Netflix subscription anytime. Remember though that any change will reflect on your next subscription cycle and your paid Netflix is charged at the end of your monthly subscription.

How do I cancel my Netflix account?

You may cancel your Netflix subscription anytime by texting NETFLIX STOP to 2157. You may also access your account settings in the Netflix app and follow the steps below:


a. In the Netflix app, click the burger icon in the upper left corner of your home screen beside the Netflix logo

b. Under Settings, click Account

c. Click Cancel Membership

d. Click Complete Cancellation to confirm the action. You should see a message saying your Netflix cancellation will be effective at the end of your current subscription period. You will also receive an email confirmation of your cancellation.

I already unsubscribed from Netflix and received a confirmation via text, but how come I can still access my account? Will I still be charged for the subscription I canceled?

No, you won’t be charged anymore. The status of your account will automatically update within the next few days.

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