- Mobile device processing power and simultaneous mobile applications
Think of this as similar to your computer’s processing power. Make sure that your mobile device is advanced enough to handle multiple applications running all at the same time. Your browsing experience is both dependent on mobile-capability and the signal being received.
- Distance from a cell tower
Our mobile devices communicate through radio waves. The further your distance is to a cell tower, the weaker your signal will be. While Globe continues to improve our network infrastructure, nominate your area for our next cell site project.
- Infrastructures and materials in your area
Radio waves travel from your phone to the nearest cell tower. If something big is blocking the way, the radio waves will find it difficult to reach your phone or the cell tower. Concrete, steel, tall buildings, thick walls, (even aquariums) are great at blocking cell signals.
If you want strong signal, make sure to use your mobile data preferably on an upper floor and avoid obstructions that may block mobile signal.
- High-traffic area
In high-traffic areas, it’s expected that there will be numerous customers using Globe's mobile network and as such, network resources/bandwidth will be shared among these users. This is similar to the Wi-Fi experience where the more users there are connected to the hotspot in a coffee shop, the more likely you will experience lower access speed.
- Busy website
Sometimes, the problem is independent of your Globe internet connection or signal strength. Poor experience in website, gaming sites or applications may be a result of too many viewers or users. Some sites/applications are best to access during off-peak hours to maximize your browsing experience.
If you continue to experience slower browsing speed, click here