Popular FAQs for Network

I'm not happy with my browsing experience. I have enough data allocation and I’m connected to the Internet, what basic troubleshooting can I do?

You may click here to start troubleshooting your experience.


Also, if you’re using an LTE device but currently using a non-LTE SIM -  replacing it with an LTE SIM can spell the difference in your browsing. An LTE SIM will allow you to connect to the internet more quickly, and pictures and videos load faster. Surfing is smoother and more seamless. To check if your SIM has LTE capability, text SIM CHECK to 8080 for free. You’ll receive a reply telling you whether your SIM is LTE or not.


To upgrade to an LTE SIM, just head over to the nearest Globe store and let our store representatives help you get a new LTE SIM.

I'm experiencing intermittent to no signal at all. What do I need to do?

Several factors may contribute to your signal strength and network experience:


  • Mobile device processing power and simultaneous mobile applications
  • Think of this as similar to your computer’s processing power. Make sure that your mobile device is advanced enough to handle multiple applications running all at the same time. Your browsing experience is both dependent on mobile-capability and the signal being received.


  • Distance from a cell tower 
  • Our mobile devices communicate through radio waves. The further your distance is to a cell tower, the weaker your signal will be. While Globe continues to improve our network infrastructure, nominate your area for our next cell site project.


  • Infrastructures and materials in your area
  • Radio waves travel from your phone to the nearest cell tower. If something big is blocking the way, the radio waves will find it difficult to reach your phone or the cell tower. Concrete, steel, tall buildings, thick walls, (even aquariums) are great at blocking cell signals.


    If you want strong signal, make sure to use your mobile data preferably on an upper floor and avoid obstructions that may block mobile signal.


  • High-traffic area
  • In high-traffic areas, it’s expected that there will be numerous customers using Globe's mobile network and as such, network resources/bandwidth will be shared among these users. This is similar to the Wi-Fi experience where the more users there are connected to the hotspot in a coffee shop, the more likely you will experience lower access speed.


  • Busy website
  • Sometimes, the problem is independent of your Globe internet connection or signal strength. Poor experience in website, gaming sites or applications may be a result of too many viewers or users. Some sites/applications are best to access during off-peak hours to maximize your browsing experience.


    If you continue to experience slower browsing speed, click here


What can I do with 1GB of data?

One gigabyte (GB) is made up of 1024 megabytes (MB). The table below will show activities that you can do with one GB of mobile data.


Web Browsing4 hours
Facebook and Instagram7 hours
YouTube Streaming (480P)2 hours
YouTube Streaming (1080P)15 minutes
Netflix (SD)
1 hour
Netflix (HD)
15 minutes
Spotify
7 hours
Voice Calling (Messenger, Viber, WeChat)
4.5 hours
Video Calling2 hours
Online Gaming5 – 10 hours (depending on the game)

How can I track and manage my data consumption?

To check your Globe Postpaid and Prepaid data usage in a snap, you can download the GlobeOne app. Using the app, you can also monitor and top-up your data, view and pay your bill, and subscribe to the best and latest Globe promos.


You can download it from Play Store for Android devices and in App Store for iOS devices.


Other things you can do in the app include:

  • Managing multiple postpaid and prepaid mobile accounts
  • Checking your balances
  • Checking and buying prepaid load


You may also register to SurfAlert to protect yourself from unexpected browsing charges or deductions. Click here to learn more about SurfAlert.

I am always close to exceeding my mobile data wallet. Why is my data consumed faster than usual?

You may be surprised to know that common apps are also data-hungry apps that use too much of your mobile data. Here are some tips to avoid unwanted data usage:


General tips:

  1. Limit your background data.
  2. Turn off your mobile data when not using your phone.
  3. Monitor your data usage by setting data alerts and limits. You may also check the GlobeOne app to keep track of your mobile data wallet.
  4. Use only Wi-Fi when possible (restrict auto-updates and downloads via mobile data).
  5. Subscribe to SurfAlert.


App-specific tips:

  1. Facebook - Stop auto-playing videos.
  2. Twitter - Stop auto-playing videos.
  3. Instagram - Stop pre-loading photos, videos and stories.
  4. YouTube - Change your WiFi-only settings so that you’ll play HD-videos only when connected to a Wi-Fi.
  5. Netflix - Set your video quality. It’s estimated that you can watch Netflix for 4 hours/GB when watching with low video quality compared to 1 hour/GB when watching with high video quality.
  6. Spotify - Download music and albums offline.


Want to know more? Here are additional tips to manage your data consumption.

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