Official List of Text Message Senders
How will I know if the text I received is an official message from Globe?
We have simplified our message senders to protect you from scam and other unofficial messages.
Which customers will receive these updated messages?
Our consumer customers will experience this change: AMAX, Mobile Postpaid, Platinum, Globe Prepaid, TM, Globe at Home Postpaid and Home Prepaid WiFi. We will update this advisory once we have included other brands.
When will I start receiving messages from the new message senders?
Starting December 11, 2020, you will start receiving SMS from the new message senders. Our estimated end implementation for the other official sender names is set to Jan. 2021.
What are these legitimate message senders names?
The following are the message senders with short description
As of Dec. 11, 2020:
| AMAX | AMAX | For Retailers |
| AMAX_PROMO | AMAX | Commercial messages for Retailers |
| Globe_ALERT | Postpaid Platinum Prepaid | Public Safety Advisories, Network and Security-related messages |
| TM_ALERT | TM | Public Safety Advisories, Network and security-related messages |
| GLOBEOTP | Postpaid Platinum Prepaid Broadband HPW TM* | Amazon Connect, GlobeOne, Globe At Home app |
| SWITCHOTP | Prepaid | Switch App |
| TMOTP | TM | TM App |
| KONEKTAYO | Broadband | Formerly KapitWiFi |
GLOBEATHOME ( effective Jan. 8) | Broadband HPW | All Globe At Home Postpaid and Prepaid Messages
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*Implementation of other sender numbers will be done in batches and the list may not capture other legitimate senders which includes 3rd party clients of Globe.
To check if the sender name is part of our accredited 3rd party clients, kindly check the FAQs of the these promos or campaigns.
What if I received a suspicious message from Globe?
If you receive any suspicious message, kindly report to https://www.globe.com.ph/stop-spam.