Frequently Asked Questions
Popular FAQs for BillingWhere can I pay my Globe bill?
You can also pay at your nearest Globe store.
Yes of course! You can pay for other postpaid accounts. If you are using a credit card to pay, the card holder must be present for over the counter payments. For payments to be made online, the card holder must be able to provide the necessary card verification details.
The first step is to settle your overdue balance. To get the details on how much you have to pay, you can check your latest Globe bill. You can also view your bill details online.
If you've already settled your overdue balance, you can request for reconnection by logging in to MyAccount at accounts.globe.com.ph. Click on the "View Account" button next to your enrolled number, and click on "Submit payment details and request for reconnection" from the side panel. Fill out the form and click SEND.
That's it! Your line will be reconnected within 24 hours. If you don't have an online account, you can register and enroll your Globe number here.
You can also request for reconnection through our self-service hotline. Just call 211 and navigate your way to the reconnection menu.
Despite announcements made this year, Globe will NOT charge customers a late payment fee.
We want customers to first try & experience the many convenient and new ways there are available to pay their bills. Later this year, for instance, we intend to make bills payment available through more channels such as via phone and through our website. After we roll-out and inform customers of these more convenient ways to pay their bills on time, we will revisit whether we will implement a late payment fee next year.