I was not informed of this policy of Fair Use / I was not warned prior to deactivation.
Upon your registration to the SUPERTXTALL promo, you have received a confirmation message that includes a guideline on Fair Use Policy, with a link that directs to the Globe website. Also, before deactivation, we send sufficient SMS warnings to customers with unusually high usage to regulate their use of the promo.
Why do you call your service "unlimited" when it's not really unlimited?
Please note that the unlimited offer was intended for personal use only. NTC rules that promos are subjected to the Fair Use Policy.
We reserve the right to terminate/suspend promo subscription/s that violates this policy. This policy prevents network abuse, allowing us to fully optimize network capacity and maintain the quality of our services for you, our valued customer.
What is your threshold? How do you define normal usage?
I was not able to enjoy my unlimited promo subscription for the full 30 days. Can you reverse the charges for my 30-day subscription?
We cannot entertain any requests for reversal of charges. If your 30-day subscription was pre-terminated, it was most likely because your usage for the duration of your subscription far exceeded the normal 30-day usage of an average customer.
I see. But can you at least reactivate the promo?
Unfortunately, we also cannot entertain any requests for reactivation of the promo. Your registration will remain blocked for the rest of your remaining subscription days and for the next 30 days.
So when will you allow me to register again?
Don't worry, you may register again 30 days after the end of your remaining subscription days.
Can I have my promo subscription reactivated or my account unblocked?
Sorry, but we cannot entertain any requests for the reactivation of your promo subscription or the unblocking of your account. NTC rules that promos are applicable for person to person transaction only and must not be used for commercial purposes.
We reserve the right to suspend promo subscription/s suspected to be engaged in such activities.
I'm under an All-Unli Plan and the SuperTxtAll promo is the only reason why I applied for a postpaid line with Globe. There are no other promos that interest me, and I am under a 24-month lock-up.
Since you have been deactivated from the SuperTxtAll promo, you have been automatically subscribed to the SuperTxt promo, which is more affordable at Php349/month. This promo still allows you to send unlimited texts to Globe and TM numbers. However, texts to other networks shall now be charged the regular rate of P1 per message.
Please note, however, that your SuperTxt service is also subject to the network's Fair Use Policy.
I have the All-Unli Plan, what will happen now that you deactivated my SuperTxtAll registration?
You have the option to subscribe to our other unlimited promo offers. For the same price, you may avail of our SuperUnli, which allows you to make unlimited calls and texts to all Globe and TM numbers. We also have SuperTxt, which is more affordable at P349/month. This will allow you to send unlimited texts to all Globe and TM numbers only.
If you are not interested in any other promos, all your texts shall be charged the regular rate of P1 per message.
Is the National Telecommunications Commission aware of this policy?
Yes. NTC rules that promos are subjected to the Fair Use Policy. We reserve the right to terminate/suspend promo subscription/s that violates this policy. This policy prevents network abuse, allowing us to fully optimize network capacity and maintain the quality of our services for you.
What is the policy for text promos?
The policy states that text offers are applicable for person to person transactions only. They are not intended and should not be used for spamming. We reserve the right to suspend promo subscription/s of accounts suspected to be engaged in such activities.
Is this related to the Fair Use Policy for mobile internet usage?
To know more about mobile data FUP, click here
Glad to have been of help. Thanks for the feedback!
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