About Gadget Care FAQs

What is Globe Gadget Care?

Globe Gadget Care is a service that offers hassle-free device replacement in case of accidental damage or theft claim, at affordable premium rates.


Effective March 1, 2020, Gadget Care comprehensive coverage is available to Consumer Globe Postpaid customers with newly-issued gadgets coming from new line applications or plan renewal. The unit must be enrolled in Gadget Care on the same day when it’s released by Globe to the customer. 

Why should I get a protection service for my phone?

Mobile devices have become an essential part of our daily lives. We protect them from possible risk of accidental damage and theft. With this in mind, Globe Gadget Care comes in by providing a hassle-free device replacement program in case of accidental damage or theft - at affordable premium rates!

If my phone is still under warranty; why do I need to register to this program?

This program provides additional protection services not covered by the standard warranty that came with your phone.

Most device warranties only cover mechanical failure caused by "manufacturer's defect". With Globe Gadget Care, you can be assured that your mobile device will be protected from risks resulting from unexpected occurrences, such as accidental damage and loss due to theft.

I have two mobile phones. Can I enroll both under the program?

Yes. Each of these phones should be under a separate Postpaid plan.

If I want to replace my phone that's registered to Gadget Care, can I transfer the coverage to another phone?

Gadget Care is non-transferable.

My Globe phone is not brand new; can I enroll it in Globe Gadget Care?

As of March 1, 2020, Gadget Care only covers new devices issued by Globe for new line applications or plan renewal. The unit must be enrolled on the same day as its release from Globe.


Existing devices can no longer be enrolled in Gadget Care.

Can I register my existing phone under the Theft coverage and/or Bonus Bill Protect Rider only?

As of March 1, 2020, Gadget Care only covers new devices issued by Globe for new line applications or plan renewal. The unit must be enrolled on the same day as its release from Globe.


Existing devices can no longer be enrolled in Gadget Care.

I am currently enrolled under the Accidental Damage and Theft coverage program, can I downgrade to Theft or Accidental damage only?

Downgrading of coverage is not allowed. If you want to change your coverage, your current program will be cancelled and your device will no longer be covered.


We highly suggest that you stay with the Comprehensive Protection as you will be getting the full coverage benefit at a reasonable price.

My existing device is covered by the (stand-alone) Accidental Damage plan. Can I upgrade to the Theft, Accidental Damage with Bill Protect Rider coverage?

As of March 1, 2020, Gadget Care comprehensive coverage only covers new devices issued by Globe for new line applications or plan renewal. The unit must be enrolled on the same day as its release from Globe.

I have been a Globe Postpaid customer for more than 2 years and I already own the device I'm using. Can I still enroll my device in Gadget Care?

No, it can’t.  As of March 1, 2020, Gadget Care comprehensive coverage only covers new devices issued by Globe for new line applications or plan renewal. The unit must be enrolled on the same day as its release from Globe. Existing devices can no longer be enrolled in Gadget Care.
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