Benefits of Gadget Care FAQs

What if I lose or damage my mobile phone outside the country?

Your device will still be covered by the Gadget Care Program even when you are outside the Philippines. If your mobile phone gets stolen or accidentally damaged abroad, you are still qualified for claim and replacement.

Make sure that you report the incident to the proper authorities in the area within seven (7) days from the date it happened. Also, report the incident to Globe Gadget Care within the same seven (7) days so you can be informed by our customer service of the next steps needed to be done.

You can call our toll-free hotline number 1-800-8-7565400.

My phone was stolen; can it be re-enrolled in the Gadget Care program by the person who has taken it?

No. Once a device is reported as stolen, the phone's IMEI will be reported to the National Telecommunications Commission and Globe for permanent phone blocking.