Gadget Care Service Support FAQs

I need to file a report and make a claim. What should I do?

Here's what you need to do.


STEP 1: Report the incident immediately or within seven (7) days of discovery at:
Globe Gadget Care hotline: (632) 7565400 
Toll-Free number: 1-800-8-7565400 
Email address: [email protected]


STEP 2: Next, download the Gadget Care Claim Form and fill it out completely.


STEP 3: When completed, submit the required documents via [email protected] to start Claims processing.


Upon submission of your complete documents, a Claims Decision Letter will be sent to your email within 15 working days. Information about the next steps will also be provided in the same email.

Where can I pay for my participation fee?

You may deposit your participation fee through any Banco De Oro branch nationwide and wait for the payment confirmation in three (3) working days.

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How long will it take before I receive your acknowledgement of my notice of claim?

You'll receive an acknowledgement within 24 hours or the next business day from receipt of notice of claim.

How long will it take for my claim to be processed?

Upon submission of your complete documents, a Claims Decision Letter will be sent to your email within 15 working days. Information about the next steps will also be provided in the same email.

How long does it take to get my replacement device?

Provided that your claim has been approved, your replacement device will be delivered to your preferred delivery address within 10 working days. Please note that the time may vary depending on device availability, your area of delivery, and your availability to receive the replacement device.

Can I cancel my current Gadget Care subscription?

Yes, you may cancel your subscription by texting GADGETCARE <AMOUNT>  OFF and send to 8080.


You can refer to the list of specific keywords below


Gadget Care VariantOpt-out Keyword
Gadget Care 89GADGETCARE 89 OFF
Gadget Care 89GADGETCARE 179 OFF
Gadget Care 299GADGETCARE 299 OFF
Gadget Care 399GADGETCARE 399 OFF
Gadget Care Voluntary 199GADGETCARE VOLUNTARY 199 OFF
Gadget Care Voluntary 299GADGETCARE VOLUNTARY 299 OFF

How will my chosen Gadget Care subscription reflect in my bill?

It will be specifically itemized as "Gadget Care Plan" in your monthly bill, under Details of One-Time charges.

Will you return to me any advance payments I may have made?

There will be no refund, whether full or pro-rated, for any unused days if you cancel your Gadget Care subscription within the 30-day coverage period.

If I decide to change my Globe plan, will my protection coverage be changed as well?

As long as you keep the original device, your mobile protection coverage and fee will not change. Take note that your Gadget Care monthly fee will be charged on top of your monthly postpaid plan.

Can I transfer the ownership of the protection coverage?

Nope, you can't. The protection coverage is non-transferable.

What if I have multiple lines under my name that are enrolled to Gadget Care?

You can assign lines and/or handsets as long as:


  1.  The assignee is an immediate family member
  2. The assignee is 18 years old and above
  3. The account holder will be the one to file for claims. If not possible, you can also provide a letter of authorization with your signature and a valid ID.

Can I assign the device to my son/daughter?

Yes, as long as the assignee/user is an immediate family member and 18 years old or above.

My son/daughter was the one using the phone when the theft/accidental damage happened. Will I still be covered?

Yes, as long as:


  1. The account holder is a multiple-line holder
  2. The assignee is an immediate family member
  3. The assignee is 18 years old and above


The account holder will be the one to file for claims. If not possible, you can also provide a letter of authorization with your signature and a valid ID.

Can I nominate somebody else to claim on my behalf?

The account holder must be the one to file the claim. If it is not possible for the account holder to file the claim, he/she can provide a signed Authorization Letter together with a Valid ID to his/her Authorized Representative.

Can I have a brand new device as replacement unit if my claim is approved?

The replacement unit will have the same similar specifications, which may be by way of refurbished equipment. Rest assured that refurbished units pass through a rigorous quality assurance process. Likewise it is covered by one(1) year warranty. Should you have any concerns about your replacement unit, please call the Globe Gadget Care Hotline at (632) 7565400 or 1-800-8-7565400 toll-free.

What type of replacement unit do I get when I make a claim?

The replacement unit will have the same similar specifications, which may be by way of refurbished equipment.

What is included with the phone replacement?

Gadget Care covers the device only, and excludes its box/packaging and accessories. Therefore if your claim is approved, you will receive a device replacement excluding its box/packaging and accessories.


Accessories refer to the battery, earphones, charger, cables and adaptor (if included with your package).

Do I have to re-enroll my replacement device?

No need to do that – your current Gadget Care subscription will continue and the replacement device is automatically registered to the program, unless you decide to unsubscribe from it.

DEFINITION OF TERMS

SMARTPHONES - are Android phones, iPhones and Blackberry. Devices that have an operating system that allows it to run productivity applications such as Blackberry OS, Palm OS or Windows Mobile.


FEATURE PHONES are non-Android phones that run on proprietary firmware, with third party software through platform such as Java ME or BREW


* (Bonus) Bill Protect Rider Plan – this covers outstanding bill payments of the enrolled Globe Postpaid account, against Accidental death (up to P10,000) or Temporary disability (P200/month for a maximum of 6 months)


* Accidental Damage – any accidental destruction that is externally visible and accidental oxidation that is preventing the correct operation of the device. Water damage is also covered; any cosmetic damages are not included


* Theft or Robbery – with or without threat which includes burglary and snatching.


*Attended theft – is when the customer is able to identify the actual incident; when and where the theft occurred.


*Unattended theft – is when the customer cannot pinpoint when and/or where theft incidence took place, or when the theft is assumed in lieu of mysterious disappearance.

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