What is data roll over?
Data roll over is the capability to extend the validity of your unused GoSURF data allowance for another month.
Is there a fee if I roll over my unused data?
Roll over of unused data is free of charge, as long as you're enrolled in a GoSURF with rollover service.
Who are qualified for rollover?
Customers who are enrolled in any GoSURF plan starting with the previous myLifestyle Plan or Platinum Lifestyle Plans are eligible for data roll over. To enjoy data rollover, you need to migrate to ThePLAN of the same monthly recurring fee (MRF) or higher.
Do GoSURF with rollover also come with free content (i.e. Spotify and Disney)?
For now, GoSURF with rollover come with any free, digital content. You can, however, enroll in a paid solo version of these digital content so you can still enjoy premium membership to Spotify, Disney, NBA, or Netflix.
If I have rolled over data, and my own personal data allowance all in one cycle, what gets consumed first?
Your data will be consumed according to this hierarchy:
- Rolled over data allowance from the previous month gets used up first
- Your personal allowance for the current cycle
Once all available data are consumed, customers will be charged the standard browsing rate of P2/MB.
What if my rolled over data remains unused by the 3rd or succeeding month? What happens to it?
Any unused data can only roll over for a maximum of 1 month (up to the 2nd month). If this remains unused by the 3rd month, the rolled over data becomes forfeited.
What happens when I change my main plan/GoSURF plan?
If you change your postpaid plan either by upgrading or downgrading, or change the GoSURF promo you're subscribed to, these will reset or forfeit your rolled over data.
If I enroll in GoSURF with rollover, will my data allowance automatically roll over every month, or do I need to do something for my unused data to roll over every time?
When you switch to GoSURF with Rollover, your unused data allowance will automatically roll over to the next month for free, every month. You don't have to text or do anything to have it carried over to your next bill cycle.
How do I check the balance of my remaining data?
To monitor your data allowance and usage, check it via the GlobeOne app which you may download from Play Store or the Apple App Store.