CUSTOMER ADVISORY


Because we're constantly updating our product offerings, we wish to inform you that iflix will no longer be offered to Globe customers starting June 15, 2022. Don't worry, because there are a lot of new offers coming your way soon! If you wish to subscribe to the service again, you may do so directly on the iflix app. For more info, you may chat with WeTV through their official Facebook Messenger.

iflix FAQ for Globe Postpaid

What is iflix?

iflix is the world’s leading entertainment service for emerging markets, offering users unlimited access to thousands of TV shows & movies - plus local faves, iflix Originals, live sports, snackables and more. iflix is putting the entertainment that people want at their fingertips, with high quality streaming on any device.

What is the difference between iflixFREE and iflixVIP?

  • iflixFREE is the free version of the iflix streaming service. It has over 6,000 hours worth of free movies and shows, as well as iflix’s sponsored movie of the day.
  • On the other hand, iflixVIP is the paid version at P129/month that can be unlocked for the whole library of shows and movies (over 12,000 hours worth of content) —plus live special events and minus the ads.

What type of content can I watch on iflixVIP?

Customers can enjoy Filipino content such as I Love You Hater & Encantadia, Korean content such as When the Weather is Fine & The World of the Married, international content such as Mr. Robot  & The Good Place, iflix Originals like Slang Along and Hot Ones plus LIVE sports.

How many devices can I use for iflixVIP?

A single iflixVIP account can register up to 5 devices. However, iflix only allows streaming in up to two (2) devices at the same time. If you want to register a 6th device, they will need to remove 1 device that is registered to make way for the new one.

Can I cast iflix to my TV?

Yes, iflix is compatible with Chromecast and via iflix app in newer Samsung TVs, LG, Panasonic, and Android TV/Boxes. 

Can I register to iflixVIP using any valid email address?

Yes, as long as the said email address hasn’t been used for an iflixVIP account before.

If I create a new iflix account, can I have my previous account deleted?

Globe is not permitted to delete iflix accounts. For more details on how to manage your iflix account, please email [email protected]

How do I cancel my iflix subscription?

For Android Users via Google Play

  1. On the Google Play app open the settings icon.
  2. Click subscriptions
  3. Click iflix- Movies and TV series
  4. Click cancel subscription
  5. Choose a reason to cancel then click CONTINUE
  6. Click Cancel Subscription
  7. In the manage subscriptions portion, you will see that the iflix subscription has been successfully cancelled
  8. You will receive an email confirmation of successful cancellation from Google Play.


For iOS Users via the App Store

  1. Open the Settings app.
  2. Click your name.
  3. Click Subscriptions.
  4. Click iFlix: Watch Asian Dramas
  5. Click Cancel Subscription. If you don’t see an option to Cancel, the subscription is already canceled and will no longer renew.
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