MYSUPERTXTALL FAQs

What is MYSUPERTXTALL?

If you want to enjoy unlimited texts to other networks, then Globe's MYSUPERTXTALL is for you!


It lets you send UNLIMITED SMS to any local network (Sun, Globe, Smart, Talk N Text, and TM numbers) for 30 days! This promo offer is available to all Globe Postpaid subscribers (including All New My Super Plan and Platinum).


You can register to the service simply by dialing *143# from your Globe mobile phone, then select Call and Text Promo > Call and Text within Philippines > Text Promo > MySuperTXTALL > Subscribe. Wait for the confirmation message and you're good to go! The service is valid for 30 days and P599 will be charged on top of your current bill.


A fee of P599 will be charged on top of your plan if you're subscribed to the All Consumable Plan, while the service is also a valid add-on to the All Unli Plan. The service will be automatically renewed every 30 days.


Note that this service is NOT AVAILABLE to OFW, SME, Corporate and Load Tipid Plan subscribers. This promo is available until further notice.

If I'm currently registered to MYSUPERTXTALL, can I still register to UNLITXT/SUPERTXT?

No, you cannot register to UNLITXT if you're already subscribed to MYSUPERTXTALL. If you want to unsubscribe from MYSUPERTXTALL, just dial *143# on your mobile phone then choose Call and Text Promo > Call and Text within Philippines > Text Promo > MySuperTXTALL > Unsubscribe.

If I'm currently registered to UNLITXT/SUPERTXT, can I still register to MYSUPERTXTALL?

Sorry, you cannot register to MYSUPERTXTALL if you're already registered to UNLITXT. You will only be allowed to register to MYSUPERTXTALL once your UNLITXT service expires.

Is MYSUPERTXTALL a valid add-on to All Unli Plans? Can MYSUPERTXTALL be added-on to an existing All Consumable Plan?

Absolutely! MYSUPERTXTALL is a valid add-on to All Unli Plans.


Yes, this service can be added on to any of the existing All Consumable Plans.

How will I know that my subscription has expired?

Your subscription will not expire since it's auto-renewed every 30 days. To stop auto renewal, text MYSUPERTXTALL END to 8080.


Want to know when your MYSUPERTXTALL subscription will expire? Just text MYSUPERTXTALL STATUS to 8080.

Can I unsubscribe from my subscription before the expiry?

Of course you can. However, you will no longer be able to refund the unused portion of your subscription.

I still have free SMS in my account. What will happen to my FREE SMS once I subscribe to MYSUPERTXTALL Service?

The free SMS from your plan will be consumed after the expiration of MYSUPERTXTALL.

Will my subscription to MYSUPERTXTALL be pro-rated if I unsubscribe before the expiration of the 30-day period or don't finish my 30-day subscription period?

No, you will be charged the full P599 service fee upon registration and the monthly fee will not be pro-rated even if you unsubscribe before the expiration of the 30-day period.

After I register, how will I know if my Globe MYSUPERTXTALL is already active?

Within 1 hour from registration, you will receive a confirmation message which will let you know that you can start using Globe MYSUPERTXTALL. The confirmation message will read:


"You can now use GLOBE MYSUPERTXTALL! Unlimited text to all network for 30days! P599 will be charged on top of your Globe plan. No prefix dialing required. For more info, text MYSUPERTXTALL INFO to 8080 for free. Promo Til 12/31/2012. DTI#1850s11. This promo is guided by the Acceptable Use Policy of Globe. For more info, please visit www.globe.com.ph/aup"

Do I need to use a prefix to dial a number I want to call when using this service?

There's no need for you to memorize any prefixes! The normal dialing procedure applies for this service.

Can I avail of this promo while on roaming?

You can activate the roaming feature even if you are registered to MYSUPERTXTALL. The service will not be deactivated automatically after roaming has been activated, however, you may not use the promo while roaming. When on roaming, roaming rates apply.

Is there a lockup period for subscribing to this service?

There is no lockup period for this service but the subscription is auto-renewed unless you manually stop or disable auto-renewal.


If you're subscribed to an All-Unli plan you will be automatically subscribed to MYSUPERTXT (unlimited text to Globe/TM) if you unsubscribe from this service and have a remaining balance of subscribed services that is valued at less than P350.

How do I report pesky text spammers?

We've made that easier just for you! You may now report the text spammers through our Stop Spam page at http://www.globe.com.ph/stopspam.

What is Globe's policy for text promos?

The policy states that text offers are applicable for person to person transactions only. They are not intended for and should never be used for spamming. We have the right to suspend promo subscription/s of accounts suspected to be engaged in such activities.


You can learn more about this policy at www.globe.com.ph.

I've been receiving text messages from unknown numbers, but what can be considered SPAM?

SPAM is the use of electronic messaging systems to send unsolicited bulk messages. SPAM messages are not necessarily offensive, and may inform you to join a cause, join trainings, apply for a loan or campaign for a politician.


Learn more about SPAM by heading over to www.globe.com.ph.

Why is Globe promoting control measures on text SPAM?

That's because we want to protect our valued subscribers from unsolicited SMS broadcasts. Reinforcing the control measures on text SPAM is just one way of serving you better.


Please visit www.globe.com.ph to learn more about it.

Can I have my promo subscription reactivated or my account unblocked?

Sorry, but we cannot entertain requests for the reactivation of your promo subscription or the unblocking of your account. NTC rules that promos are applicable for person to person transactions only and must not be used for commercial purposes. Globe Telecom reserves the right to suspend promo subscription/s suspected to be engaged in such activities.

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