ThePLATINUM Management Service

What is ThePLATINUM Management Service?

ThePLATINUM Management Service represents the dedicated service of a Platinum Relationship Manager (PRM) assigned to your Globe Platinum account.


For ThePLATINUM Plan with device, you may avail of ThePLATINUM Management Service for only P199 per month that can be deducted from your monthly consumable allowance, if applicable.


For ThePLATINUM Plan PLUS, enjoy a built-in ThePLATINUM Management Service without deducting from your consumable allowance.

Is the PRM subscription renewed automatically every month?

Yes, ThePLATINUM Management Service is a monthly recurring service.

For ThePLATINUM Plan PLUS, ThePLATINUM Management Service is already part of the built-in services renewed automatically every month.

Can I avail of the PRM Service?

For customers on ThePLATINUM Plan 3799, this will be charged on top of the plan, while for customers on ThePLATINUM Plan 4999 and 7999, it is charged to his remaining consumables. 

When the customer avails of this offer, it is renewed automatically and the monthly fee deducted from the consumable allowance in the succeeding billing cycles. When the customer opts out of the service, this will be reflected on the next billing cycle when the service will no longer be renewed automatically and deducted from the consumable allowance.

Can I get ThePLATINUM Management Service on a regular Globe postpaid plan?

ThePLATINUM Management Service is exclusive to Globe Platinum customers on ThePLATINUM Plans.

If I stay with my existing ThePLATINUM Plan, do I also need to pay for the PRM Service?

With ThePLATINUM Plan, the PRM service is an optional service which is deductible against the consumable allowance of your current plan.


For ThePLATINUM Plan PLUS, the PRM service is already built-in to the plan and will not be deducted from your consumable allowance.

What if I don’t want the PRM Service deducted from my consumable allowance?

You may subscribe to any variant of ThePLATINUM Plan PLUS where ThePLATINUM Management Service is already part of the built-in services and will not be deducted from your consumable allowance.

If I unsubscribe from the PRM Service, will I still have a Platinum Relationship Manager?

If you unsubscribe to ThePLATINUM Management Service, you will still have the services of Thea, the Platinum Virtual Concierge. Accessible through Facebook messenger, she can assist you on Globe-related concerns, book your dining reservations, plan your travel itinerary, and even do your personal shopping.

With ThePLATINUM Management Service, do I get both Thea, the Platinum Digital Assistant and a dedicated Platinum Relationship Manager?

All Globe Platinum customers enjoy the services of Thea, the Platinum Digital Assistant. With ThePLATINUM Management Service, you will also have a dedicated Platinum Relationship Manager.

Can I decide later to unsubscribe from ThePLATINUM Management Service?

With ThePLATINUM Plan, you may unsubscribe from PRM Service anytime. This will no longer reflect on the next billing cycle. and will not deduct from the consumable allowance.


For ThePLATINUM Plan PLUS, ThePLATINUM Management Service is part of the built-in services.

What if I decide to unsubscribe from the PRM Service? Until when will a dedicated Platinum Relationship Manager be assigned to me?

When you unsubscribe from ThePLATINUM Management Service, this will take effect on the next billing cycle, when a dedicated Platinum Relationship Manager will no longer be assigned to your account.

After unsubscribing, what if I decide to subscribe again to ThePLATINUM Management Service? How soon will a dedicated Platinum Relationship Manager be assigned to me again?

Subscription to ThePLATINUM Management Service will take effect on the following billing cycle, when a dedicated Platinum Relationship Manager will once again be assigned to your account.

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