Pre-order iPhone Xs/Xs Max FAQs

Will the new iPhone be available for all of Globe’s customers?

Definitely! The new iPhone will be available for Globe Postpaid (Consumer), Globe Platinum, Globe Business and Globe myBusiness customers.

Cool! Can I already pre-order the new iPhone?

Pre-order starts October 19, 2018.


  1. For Globe Postpaid/Platinum:
    To get a new or additional consumer postpaid plan, just go to https://www.globe.com.ph/postpaid/iphone-xs.html.

    If you’re renewing your plan, just call (02) 730-1300 anytime from 8 AM - 10 PM.

    If you’re a Platinum customer, visit https://www.globe.com.ph/platinum/iphone-xs-max.html or contact your Relationship Manager.

  2. For Globe myBusiness:
    If you’re an existing Globe myBusiness customer looking to renew your plan, call the Globe myBusiness hotline at (02) 730-1288 from October 19 - 24, 2018, 8 AM - 8 PM. For hassle-free processing, make sure your contract has already ended by pre-order time.

    If you’re a new customer interested in ThePLAN for Globe myBusiness, you may inquire through the Globe myBusiness hotline by dialing 121 using a Globe mobile from October 19 - 24, 2018, 9 AM - 8 PM.

If you’re a Globe Business customer, you’ll have your chance to get iPhone Xs and Xs Max starting October 26, 2018.


What colors are available? What about memory capacities?

You can choose from gold, silver or space gray. As for the memory capacity, you can opt for a 64GB, 256GB or a 512GB.

How much are you selling the new iPhones?

Click here to find the price of the iPhone that matches your preferred plan.

Will Globe carry the new iPhones with the dual SIM version?

Yes, we are. The new iPhones will come with a physical SIM and an eSIM (a.k.a “embedded SIM”). Currently, we’re working with Apple to make the eSIM available to our customers.

What’s an eSIM?

An eSIM is a digital SIM that allows you to activate a mobile phone plan from your carrier without having to use a physical SIM.

Is there anything else I need to know?

For Consumer Postpaid/Platinum:

  1. Pick up at a Globe store is allowed starting from October 29 at the earliest, depending on your area/location.
  2. Delivery of your pre-ordered item starts October 26, 2018.
  3. Decide early on which color and memory capacity you’d like to get. Once submitted, your pre-order details will be considered final.
  4. To maximize your iPhone with Globe’s latest postpaid plan - ThePLAN - choose the monthly amount and plan components that fit your lifestyle and needs.

For Globe myBusiness:

  1. You’ll enjoy the convenience of having your iPhone delivered right at your doorstep so this means picking it up at a Globe store isn’t an option.
  2. Delivery of your pre-ordered item starts October 26, 2018.
  3. Decide early on which color and memory capacity you’d like to get. Once submitted, your pre-order details will be considered final.
  4. To maximize your iPhone with Globe myBusiness ThePLAN - choose the monthly amount and plan components that fit your lifestyle and needs.
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