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Pancake House Promo - Globe Help & Support

Pancake House

What is the Pancake House promo about?

From January 14, 2022 to December 31, 2022, get a FREE Best Taco in Town for a minimum purchase of P499 when you redeem the voucher. Valid for dine-in and takeout transactions only. Minimum purchase required is P499 per transaction within the promo period. One-time redemption only.

Where and how to redeem the discount offers?

  • Download (via Play store or App store) and/or open the New GlobeOne app.
  • Go to the Rewards section at the bottom right of the app screen.
  • Choose which account (if with multiple accounts enrolled) to use for the redemption. Then, tap Redeem or search for a particular offer you want to redeem.
  • Display Promo Details and click Redeem. 
  • Confirm the details and click Redeem for FREE.
  • Once successfully redeemed, you will receive an in-app notification and a confirmation message from 4438 with a discount code and/or a link to a partner website or app. You may also check Voucher pocket on the New GlobeOne app to view the redeemed voucher with a code.
  • Go to the partner website or app and copy and paste/enter the code received.
  • To claim the discount, use the code upon checkout.

How would I know if I have successfully redeemed?

A text message from 4438 will be sent after a successful redemption. The message contains a discount code and/or a link to the partner website or app where you can use the code. You may also check your redeemed voucher with a code in the View pocket under Voucher of the app.

Where and how can I use the generic code?

You may use the code through dine-in or takeout transactions only. Just present the code received from 4438 text message or print/copy the code from the My Vouchers of your New GlobeOne app.

When is the code valid?

The generic code is valid until February 28, 2023.

Can I claim the Pancake House item nationwide?

You may claim it at any branches in Metro Manila except St. Luke's QC and Taguig branches.

Why can't I redeem?

  1. Promo can only be redeemed via the New GlobeOne app.
  2. Kindly ensure that you have good signal reception and data connection before transacting.
  3. Additionally, you need to update your New GlobeOne mobile app regularly.

What if the generic code is not working?

You may chat with us at and provide us a copy of the error prompt message received so we can help to address the issue/error.

I have accidentally lost/deleted/ not received my generic code from 4438. What should I do?

Kindly try again to redeem the offer via the New GlobeOne app (no points required to avail) and you'll receive text notification from 4438 with a generic code. You may also check the redeemed voucher with a code in the View pocket under Voucher of the app.