Globe Rewards Program

What is the Globe Rewards program?

The Globe Rewards Program is our way of granting special treats to you for your continued loyal use of Globe or TM products and services.

Consumer Platinum, Postpaid, Prepaid, TM,Home Prepaid WiFi, Globe Load Retailer accounts, and Globe At Home Postpaid customers are automatically enrolled in the program.

What are the different types of Globe Rewards points?

  • Regular Points

Earned from your Globe Postpaid charges, Globe/TM prepaid reloads and points converted from partners' rewards program. May be used to redeem ALL items in the rewards catalogue. Points earned this year are still valid until next year.

  • Bonus Points

These are free or bonus rewards points given to customers from promo offers. The validity period for  bonus points will expire early since these are given for free.

For an easier view of your points balance, it's best to use the GlobeOne app.

How do I earn Globe Rewards points?

If you're a Globe Prepaid or TM customer, your points are computed based on your top-up and promo purchases.

If you're a Postpaid customer, your points are based on the total monthly bill.  For Home Prepaid WiFi customers, you can earn points with every top-up and promo purchases and for our Globe Load Retailers, you earn points for every P200 commercial load purchase.

To know more, visit Home Prepaid WiFi and Globe Load Retailers

Top-up or promo registration via Share-A-Promo and Share-A-Load will not earn reward points.

So just keep on using your Globe account for more surprises and treats, exclusively for you!

How do I know if the load/promo/exclusive offers I purchased can earn me points?

You'll receive a text notification from 4438 that you have earned points from that transaction.

What can I redeem and how to redeem using my Globe Rewards points?

There are a lot of choices!

  • You may redeem promos for mobile surfing (For Globe Prepaid, TM and Home Prepaid WiFi customers only)
  • Use points as cash in any of our 3,000 partner stores nationwide! Click here to know where.
  • Donate points to support causes from PAWS, PGH, Hineleban and more. To know more about our Donate campaigns, click here.
  • Convert your points as e-gift vouchers like Lazada, Shopee, Zalora and more. To know more about Rewards points to voucher visit the GlobeOne app.

For convenient redemption anytime, we have different channels available for you!

  • Download the GlobeOne app via Google Play, App store or App Gallery.
  • Click on the Rewards section to view the list of offers you can get using your points and choose your desired reward and tap redeem to proceed with your transaction.

How many times can I transact in a day?

For Mobile (Globe Prepaid, TM, Postpaid, Platinum, SG, EG) redemption transaction is allowed 10x transactions per week. For Broadband (Home Prepaid WiFi and Globe At Home) its 5x transactions per week.

I don't have the New GlobeOne app, can I use *143# to redeem?

You can still use *143# to redeem, however, most of our updated and latest offers can only be redeemed via the app. If the offer you’re trying to redeem is an app exclusive, a notification will be received. We encourage you to use and download the GlobeOne app via Play Store or Apple store.

I requested to transfer the ownership of my account, what will happen to my Rewards points?

Your Rewards points will be transferred upon successful transfer of ownership request.

How about if I changed my number?

The system will reset your points back to zero, so make sure to consume your earned/bonus points prior to this type of request.

I currently requested a mobile number porting, (from Globe Prepaid/TM to Postpaid and vice-versa), will I still get my points?

Yes, your Rewards points will be transferred.

I did not receive any notification that you will expire my Jan-Dec 2020 points. How come you suddenly expired my unused points?

As part of our program policy, all points earned during the previous year, from January to December, will be valid for redemption until March 31 of the succeeding year only. We consistently communicate this through our messages via mobile phone (text), social media and through partners.

How come I cannot redeem my previously redeemed telco rewards offer?

We regularly update our catalog to offer you the newest rewards. Download the GlobeOne app to view the updated list of our offers that you can get using your points.

What is rewards gifting?

You can now send your rewards to others as a gift. Just select the rewards, tap on "Send this as a gift" and select what you want to send the reward to. For Prepaid users, you can give/send this 3x a day, (max of 500 points) . For Postpaid users, you can do this once a day, (max of 1,500 points). These are on top of our regular Rewards transaction requests per week.

As a recipient of the rewards gift, for Prepaid, it’s 3x a day ( max of 500 points) then for Postpaid, once a day (max of 1,500 points).

Once successful, you'll receive a text regarding the status of your transaction. The transaction will also reflect on the Rewards history page starting the next day. The receiver will also receive text confirmation.

You can gift all types rewards except under Donate offers. A notification will appear in the GlobeOne app if the specific promo or offer is available for gifting.

What are the types of errors that I can encounter during the transaction/s?

Scenario 1: Selected mobile number is ineligible for rewards. This means that the rewards are not applicable to the account type [e.i. Reward is specific for Prepaid mobile only]

Scenario 2: Invalid mobile number. The number you entered is not a valid mobile number.

Scenario 3: Reached the maximum amount of  rewards you can send within the day.

Scenario 4: Receiver already subscribed  to the promo being sent.


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