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Lazada - Globe Help & Support


What is this promo about?

Globe customers can claim Lazada Wallet Top-Up eGift when they use their points to redeem via the GlobeOne app

Please note that the required rewards points, voucher offer/s and promo duration are subject to change. Make sure to check the GlobeOne app to know the partner’s current rewards and promo offer.  

Click here to Learn more about Digital Vouchers

How to redeem a reward via the GlobeOne app and claim code?

  1. Download via Play store, App store, App Gallery and/or open the GlobeOne app.
  2. Go to the Rewards section then Select/Search: Lazada
  3. Click Next then Redeem
  4. Wait for the confirmation from 4438 containing the unique code. For Globe At Home customers, no need to wait for the 4438 message, from the GlobeOne app dashboard menu, click View voucher section.

To claim eGift code, follow the steps below:

  1. Click on the link from the text to be redirected to the Giftaway portal.
  2. Input your Lazada e-mail and other details required by Giftaway.
  3. Click “Redeem”.
  4. Credits should appear in your Laz Wallet within 24 hours.

Where can I see my Laz Wallet Top-Up?

You may visit the Lazada Website or download the Lazada app and log-in using the same e-mail you provided to Giftaway during Wallet Top-Up redemption. The top-up should be credited within 24 hours.

Until when are eGift codes valid?

The eGift codes are valid at least 60 days upon redemption

I redeemed my points for a Lazada digital voucher but when I click the link in the text from 4438, I am asked to top-up my Lazada Wallet, should I follow these instructions?

You can try to refresh the link. If the Cash-In Form still appears, you may proceed to submit your details and the redeemed amount will be credited to your Lazada wallet within 48-72 hours.

I am asked to fill-out the Cash-In Form but I don’t want to provide my details. Can I just wait for the code to be replenished?

Yes. You can try to refresh or reopen the link by to get your code usable in the Lazada mobile app/website.

I redeemed my points for a Lazada digital voucher but when I click the link in the text from 4438, I am asked to fill-out a Cash-In form, do I submit this?

You may also text VOUCHERINFO to 4438 and add before the <8-digit alphanumeric code> from 4438. Copy and paste the code to apply the offer.Sample:<8 digit alphanumeric code>

What are the restrictions?

  • The eGift code can only be used once and is not exchangeable for cash credit, discounts, or other goods and services.
  • The eGift code is not valid in conjunction with any on-going promotions or discounts of the partner merchants.
  • Globe is not liable to offer a replacement code for codes that are used or expired
  • Globe and Lazada Terms and Conditions will apply