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ShopSM Promo - Globe Help & Support


What is this promo about?

Until December 31, 2021, all Globe customers are eligible (Platinum, Globe Postpaid, Globe Prepaid, and TM) who will shop for a minimum spend of ₱1500 at SHOPSM, can avail of ₱200 off via with no rewards points required.

How to redeem a voucher via the New GlobeOne app?

  1. Download and Register to New GlobeOne app
  2. For new users, add your mobile number or account. If you've already added an account, choose the mobile number that you’ll use for redemption
  3. View your account details via the dashboard menu
  4. Check your account under Rewards points. If you have enough points to redeem, click the > button
  5. Under “What are you looking for?” tab, you may enter the specific offer you want or scroll down the list of available offers or tap View All rewards. All offers that you can redeem will be shown
  6. Choose the offer you want. Make sure to read through the promo description then click Next.
  7. Once decided, click the Redeem button
  8. A successful page will be shown once done. Wait for the text confirmation from 4438 to know how to claim and enjoy your voucher offer. 

For Globe At Home customers, no need to wait for the message from 4438, you may go to your account details from the dashboard menu and check View pocket.

How to claim and use the voucher?

For those with 4338 message:

  1. Upon receipt, check the unique link from the text confirmation
  2. Open the link and you’ll be redirected to the partner’s website
  3. Before checking out, apply the code to get the discount
  4. Enjoy your reward!

For Globe At Home customers:

  1. Open your New GlobeOne app
  2. Tap on the mobile number you used for redemption
  3. View your account details on the menu then tap View Pocket
  4. Check your redeemed offers under Vouchers section
  5. Tap the specific voucher and copy the code
  6. Use the code in the partner’s app or website
  7. Enjoy your reward!

How many times can I redeem/avail in the New GlobeOne app?

You can redeem 5x a day.

Where and How can I use the generic promo code?

  • Download ShopSM app in your Play/App Store.
  • Click 'Log-in' to register an account.
  • Fill in your details then click Create Account.
  • Choose and Add item to cart then proceed to checkout.
  • Customer to Input shipping details.
  • Input payment details, then place the code redeemed from the Globe Rewards app.

You can only use the generic promo code once at

What's the generic code and until when is the code valid?

The generic code is SHOPSMGLOBE and is valid for 60 days upon redemption.

How would I know if I have successfully redeemed?

You will get a message from 4438 containing the generic promo code (SHOPSMGLOBE)  and a link to the ShopSM website that you can use to shop online.


Via the New GlobeOne app, view your account details on the New GlobeOne app menu then tap View Pocket.

Why can't I redeem?

Promo can only be redeemed via the New GlobeOne app. Kindly ensure that you have good signal reception and data connection before transacting.

What are the limitations of this promo?

  • Once redeemed, customers will receive a text message from 4438 with a generic code.
  • Use the generic code at
  • This offer is open to Globe Postpaid, Platinum, Globe Prepaid, and TM customers.
  • Promo period: December 31, 2021
  • The offer will be available in the New GlobeOne app only.
  • Voucher code can only be used once per user/account during the promo period.
  • Voucher code is only valid at least 60 days upon redemption and can only be used at
  • Voucher has a minimum spend of ₱1,500.
  • Voucher code cannot be used in conjunction with any other discounts.
  • The offer is not exchangeable for cash, credit or other goods and services.    

What if the generic promo code is not working?

You may contact or chat with us at and provide us a copy of the error prompt message received so we can help to address the issue/error.

I have lost/deleted/ not received my generic promo code from 4438. What should I do?

Please try again to redeem the offer via the Globe Rewards app (no points required to avail) and you’ll receive text notification from 4438 with a generic promo code.

I have received my generic code. Can I give it to someone else?

Yes, you may share the generic code to someone else.