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Globe Rewards - SM Advantage Points Conversion | Help & Support | Globe


Can I use my Rewards points to convert to SM Advantage points?

Yes! All Globe customers with Globe Rewards points  can convert their Globe Rewards Points to SM Advantage Card.

Please note that the required rewards points, voucher offer/s and promo duration are subject to change. Make sure to check the GlobeOne app to know the partner’s current rewards and promo offer.  

Click here to Learn more about Digital Vouchers

Do you have a promo that I can avail of via the GlobeOne app?

Absolutely! Get a 5-year SMAC kit membership via the GlobeOne app for 200 points and get another one 5-year SMAC kit membership for free.

Who is eligible for the promo?

Globe Postpaid, Platinum, Globe Prepaid, TM, Home Prepaid WiFi and Globe At Home customers who have downloaded, registered and with enough points in the GlobeOne app.

What is the promo duration?

Offer is valid from January 1, 2022 to December 31, 2022.

How to redeem a reward via the GlobeOne app?

  1. Download via Play store, App store, App Gallery and/or open the GlobeOne app.
  2. Go to the Rewards section then Select/Search: SMAC
  3. Click Next then Redeem
  4. Wait for the confirmation from 4438 containing the unique code. For Globe At Home customers, no need to wait for the 4438 message, from the GlobeOne app dashboard menu, click View voucher section.

How will I know if I've successfully redeemed the offer in the GlobeOne app?

You’ll get a confirmation message from 4438 with a unique code or click View voucher from the GlobeOne app dashboard main menu. For Globe At Home customers, no need to wait for the message from 4438, click View voucher section from the GlobeOne app dashboard menu to check code.

Where and how to use the code?

  • Click received from 4438 
  • Enter the code the you received from 4438
  • Fill out the form with the customer details
  • Click "Get My SMAC' Button
  • Confirmation page will appear
  • Received a text from SMAC Alert on successful redemption

Sample SMS:

Hey Renz! You can claim your FREE SMAC with card number xxxxxxxxxxxxxxxx (16 digit card number) after 24 hours. Just proceed to the Customer Service Counter inside any branch of the SM Store and present this SMS together with your valid |ID. T&C apply.

  • Visit the Customer Service Counter at any branch of The SM Store and present the text from SM together with a valid ID.

When will I get the free SMAC Redemption Kit?

You'll get the other free 5-year SMAC Membership Kit on the same day when you will be claiming your SMAC Kit at the SM Store.

Will I be given a physical SMAC card as well as the one that's free?

Yes, you will be given a smac kit for one that’s free.

Can I still redeem the offers using text or *143# without using GlobeOne app?

We recommend you to download the GlobeOne app to fully enjoy your discounted and updated offers.

Why can’t I redeem?

Click here to know the tips on how to successfully redeem a rewards voucher

I have accidentally lost/deleted/ not received my voucher code from 4438. What should I do?

If you’ve successfully redeemed the voucher, you may click the View voucher section from the GlobeOne app dashboard main menu.

Until when can I claim my redeemed SMAC card?

The voucher code can be still used for registration and card claiming until February 28, 2023 only.

What if I have an existing SMAC card that has just expired or is about to expire, can I still avail of the free SMAC?

Yes, you can still avail the free SMAC membership.

Can I renew my existing SMAC Membership?

Once you apply for membership through this portal, it will automatically generate a new card number which means a new application as well. If you still wish to push through with the new application to avoid costs on the renewal fees, points can be transferred.

Where to report if code is not working or invalid?

You can send us a message at

Where can I use my SMAC points? I want to know more?

You can use your SMAC points to shop at The SM Store and other affiliate brands nationwide. You may visit

I have concerns about my SMAC membership, where can I report?


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