Received a text from SMAC Alert on successful redemption
Hey Renz! You can claim your FREE SMAC with card number xxxxxxxxxxxxxxxx (16 digit card number) after 24 hours. Just proceed to the Customer Service Counter inside any branch of the SM Store and present this SMS together with your valid |ID. T&C apply.
Visit the Customer Service Counter at any branch of The SM Store and present the text from SM together with a valid ID.
When will I get the free SMAC Redemption Kit?
You'll get the other free 5-year SMAC Membership Kit on the same day when you will be claiming your SMAC Kit at the SM Store.
Will I be given a physical SMAC card as well as the one that's free?
Yes, you will be given a smac kit for one that’s free.
Can I still redeem the offers using text or *143# without using the New GlobeOne app?
We recommend you to download the New GlobeOne app via https://glbe.co/NewGlobeONE to fully enjoy your discounted and updated offers.
Can I still get the code even if I didn't receive a text notification from 4438?
If your redemption is successful, you can find your code in your Voucher Pocket. Log in to your New GlobeOne app, choose the account where you redeemed your subscription then go to the Voucher Pocket to see your redeemed code voucher.
I can't find my code in the Voucher Pocket? What should I do?
If there are no vouchers in the voucher pocket it means that you have no successful redemption in the New GlobeOne app.
Until when can I claim my redeemed SMAC card?
The voucher code can be still used for registration and card claiming until February 28, 2022 only.
What if I have an existing SMAC card that has just expired or is about to expire, can I still avail of the free SMAC?
Yes, you can still avail the free SMAC membership.
Can I renew my existing SMAC Membership?
Once you apply for membership through this portal, it will automatically generate a new card number which means a new application as well. If you still wish to push through with the new application to avoid costs on the renewal fees, points can be transferred.
Where to report if code is not working or invalid?
You can send us a message at m.me/globeph
Where can I use my SMAC points? I want to know more?
You can use your SMAC points to shop at The SM Store and other affiliate brands nationwide. You may visit https://smac.ph/
I have concerns about my SMAC membership, where can I report?