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Spin The Wheel FAQ - Globe Help & Support

Spin The Wheel

What is this promo about?

Globe Rewards customers can win exciting prizes every time they play Spin The Wheel. Customers can play the game by redeeming 1 Rewards point via the GlobeOne app and playing can be done once a day.

What are the prizes to be won?

  • Jolly Spaghetti

  • P20 Max's voucher

  • The Bistro Group 10% off when you order at any The Bistro Group restaurant via the Bistro Delivers app: http://onelink.to/25zuvt.

What is the promo duration?

You can play Spin The Wheel from October 17 - Nov 15, 2022.

Who is eligible for the promo?

Globe Rewards customers with enough Rewards points are eligible for the promo.

Where can I see my voucher?

  1. Customer can view the voucher by clicking the View Voucher Wallet button after they spin the wheel

  2. Customer can also view the voucher via the NG1 app, click profile and then click "Game Vouchers"

How to use my voucher?

You may go to the partner website or app then copy and paste the unique code and/or a link from the Game Voucher Pocket. Use the code upon checkout to claim the item or just show the voucher code received via the Game Voucher Pocket at any participating stores nationwide.


JOLLIBEE:

Using the voucher code:

  1. Show the voucher code received from the Game Voucher pocket or a print out copy and inform Jollibee crew/staff that you will be claiming your Jollibee treat via Globe Rewards.

  2. Enjoy your Jollibee food!

  3. Valid for front counter dine-in or take-out orders only. Not valid for Jollibee Drive-Thru, Delivery or Kiosks.

MAX'S: 

Using the voucher code:

  1. Present the voucher code from the Game Voucher pocket to any partner stores nationwide as a form of payment.

  2. To claim, just show the voucher code or the code may be relayed verbally from a mobile phone, or a print out copy at any participating Max's stores nationwide as a form of payment.

  3. Valid for front counter dine-in or take-out orders only. 


THE BISTRO GROUP:

Using the voucher code:

  1. Use the code upon checkout at the Bistro app at http://onelink.to/25zuvt to claim the discount. 

  2. Valid for delivery orders only.

How many times can I play?

You're allowed to play the Spin the Wheel game once a day.

*Each GlobeOne customer profile can only play the game once a day as specified in the app description

I redeemed Spin the Wheel using my other account in my GlobeOne profile but I can’t spin. Why is that?

Each GlobeOne customer profile can only play the game once a day, regardless of the number of accounts available under your GlobeOne profile. This is specified in the app description of the rewards offer.

How will I know if I have successfully redeemed the spin voucher in the GlobeOne app?

You'll get a confirmation message from 4438.

What are the restrictions?

  • The codes can only be used once and are not exchangeable for cash, credit, discounts, or other goods and services.

  • Globe is not liable to offer a replacement code for codes that are used or expired.

  • Promo is subject to the transaction cap of one (1) Globe Rewards transactions per day.

Why can't I redeem?

  1. Voucher can only be redeemed via the GlobeOne app within the given promo period.

  2. Kindly ensure that you have good signal reception and data connection before transacting.

  3. Update your GlobeOne mobile app regularly.

  4. Have enough points to redeem.

  5. Make sure to follow and be guided by the Terms and Conditions (per partner offer) (i.e. code has expired, code has been fully redeemed, redemption period, limited redemption, offer is for a specific account type).

Where do I report if the code is not working or invalid?

If your voucher code does not work, it may be due to its terms and conditions not met (i.e. code has expired, code has been fully redeemed, redemption period, limited redemption).


They may also get in touch directly with partner's hotline support or via ShareTreats or GiftAway support hotline.

Where do I report if I have concerns?

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