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RO WOON Fan Meet FAQ - Globe Help & Support

FAQs for Globe x RO WOON Live in Manila Fan Meet Replay

How will I know if I'm eligible to watch the replay of the Globe x RO WOON Live in Manila Fan Meet?

Once you register to Daebak499, you are automatically eligible to watch the replay of the Globe x RO WOON Live in Manila Fan Meet. Along with the unique streaming code for the replay, you also get 3GB for all sites and apps and a lifestyle voucher of your choice.

I already have my code for the Globe x RO WOON Live in Manila Fan Meet Replay. How do I use it?

Step 1: Log in to the New GlobeOne App

Step 2: Click the KmmunityPH Banner to go to the Kmmunity Portal

Step 3: Click "RO WOON Live in Manila"

Step 4: Click "Enter the event"

Step 5: Enter your streaming code and click "Verify Your Code".

How many times can I use the code for the Globe x RO WOON Live in Manila Fan Meet Replay?

Your unique code can only be used once. This code is also valid only for one (1) viewing device.

I accidentally deleted my code for the RO WOON Live in Manila Fan Meet Replay. Can I still get it back?

If you received your code via Daebak499, you will have to get a new code by registering to the offer again. To avoid any further inconvenience, please make sure to safe-keep your unique streaming ticket code.

What time will the Globe x RO WOON Live in Manila Fan Meet Replay start?

The stream will start at 7:00 PM, so make sure to access it beforehand. You may also follow Kmmunity PH on Facebook, Twitter and Viber for more details and updates.

What should I prepare for the stream?

We want you to have the best experience possible for our livestream events so here are some of our tips to help you prepare:

  • Ensure that you have a fast AND stable internet connection. We recommend at least 20 mbps or higher. Public networks may require more than 25 Mbps for the same viewing experience.
  • Data usage may increase when connecting with 5G/LTE/3G.
  • Image quality will be adjusted automatically on iOS.
  • Please keep in mind that sound quality may be affected by telecommunications services, data, and other external factors.
  • Log in early so you can test your set-up and get comfy.

Who can I contact if I have more questions or concerns regarding the RO WOON Live in Manila Fan Meet Replay?

Got more questions? We'd be happy to answer them for you! Just send us an email at [email protected].

FAQs for Globe x RO WOON Live in Manila Fan Meet Signed Poster Giveaway

What else do I get when I register to Daebak499 and watch the RO WOON Live in Manila Fan Meet Replay?

Customers who register to Daebak499 and watch the replay of the RO WOON Live in Manila Fan Meet also have a chance to win a poster signed by RO WOON!

How do I join the giveaway for the RO WOON Live in Manila Fan Meet Signed Poster?

  1. Register to Daebak499 via text or the New GlobeOne app.
  2. Go to glbe.co/RoWoonReplay and fill out the form provided.

How many winners will be chosen?

Globe, together with a DTI representative witness, will select 10 winners of the poster signed by RO WOON.

When is the raffle draw?

The raffle draw is on August 11, 2022 at 2 PM via Zoom or Google Meet. It will be conducted in the presence of a DTI representative witness.

How will I know if I won?

Winners will be informed via email on August 12, 2022. So please check the email address you provided at glbe.co/RoWoonReplay when you registered for the promo. The list of winners will also be posted on Kmmunity PH’s official pages and channels.

Woohoo, I won the raffle! How do I claim my prize?

The prize will be delivered for free to the delivery address you provided via glbe.co/RoWoonReplay. We will start shipping the prize on August 20, 2022. Please note the following delivery lead times:

  • 25 working days for Metro Manila
  • 30 working days for Luzon
  • 35 working days for Visayas and Mindanao

If you need to follow up on the delivery of your prize, please email [email protected] for further assistance.

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