For replacement of new phones, we follow a 7-day return policy. Just take note that returned handsets will be accepted and replaced only if below criteria are met:
- The reason for return is factory defect
- You have a valid Proof of Purchase
- The handset being returned is Globe-provided, whether bought at the Stores or online.
- The handset is returned at any Globe Store within seven (7) calendar days from the date of purchase.
Day 1 starts on the following day the unit was purchased.
Date of purchase: Jan 1
End date: Jan 8