The Device is the sole and exclusive property of Globe and is available for rental only over a 24-month lock-up period. Upon availment of this promo, the customer agrees to use the rented Device as part of his/her subscription to the Globe At Home plan. Customer agrees that he/she shall not tamper or alter the Device in any way. The rental fee for the Device is already included in the Monthly Service Fee (MSF). At the end of the 24-month lock-up period, the ownership of the Device will be transferred to the customer.
Delivery of the Device
Device will be delivered via courier to the designated address of the customer and can be installed by the customer.
Disclaimer and Limitations
Customer acknowledges that the device experience will vary depending on the distance of mesh, devices connected to the mesh, applications being used, and other external factors. Mesh connection speed will not exceed the maximum speed of your internet plan and the minimum average speed is 30% of the current plan speed. Average area coverage for two (2) pcs. of mesh is ten (10) meters. Maximum throughput of 500 mbps over WiFi connection in laboratory setting. Other factors can affect speed and coverage. Customer agrees that Globe is not liable for any changes or developments initiated by the Device brand manufacturer that may cause any of the Devices and their respective software to malfunction or to stop functioning, subject to the warranty provided by the manufacturer.
Warranty and Repair
The Device is provided "as is" and Globe does not warrant that the Device will satisfy the customer's requirements or that the performance will be error-free. If customer is unsatisfied with the Device performance (in terms of mesh coverage*, mesh speeds*, set-up, damaged mesh received) Globe will work with the customer to resolve his/her concerns. This may include:
Over the phone/online support
Remote network speed tests
Visit from Globe At Home technician
Subject to the manufacturer's warranty, the Device is covered by warranty as long as customer is within the 24-mo lock-up period and on good standing. The Subscriber shall contact Globe via the following channels only - Globe At Home App, Hotline (211 or 7730-1000), and FB Messenger for initial troubleshooting. This service is free as long as the customer has an active Globe At Home plan. Customer must present this Promo Certification upon availing of the warranty. Customer will be endorsed to a technician after initial troubleshooting and pre-checking. Technician visit and installment of the new mesh (if necessary) will be free of charge as long as customer is within his/her 24-mo lock up and in good standing. For Device replacement, Globe shall have the sole discretion to determine whether the Device shall be replaced. Unless there was negligence, fault, misconduct, act or omission of the part of the subscriber, Globe will replace the Device at no additional cost to the subscriber as long as he/she is still subscribed to the plans that come with the Device.
Refund and Return Policy
The customer agrees that no cancellation is allowed once the plan order is confirmed. Should the subscriber change his/her mind, prefers a plan with no mesh bundle or wants to pre-terminate the plan, the customer agrees to pay the Device cost or the Termination Fees, whichever is applicable. Any issues with the Device shall be immediately reported to Globe for appropriate repair or replacement, as the case may be.
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