Get the priority care that you deserve.
Focus on what matters most to you, our team will help with the rest.
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All Globe concerns
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Fast Lane Service
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Concierge Service
INTRODUCING THEA
Say hello to Thea on Facebook Messenger.
ASK THEA
Your Digital Assistant is just a chat away
Let her help you with your most urgent Globe concerns and day-to-day requests. Start a conversation on Facebook Messenger about any of the following:
IMPACT
THANK A HERO
Globe Platinum customers can send through Thea, their Digital Assistant, tokens of appreciation to the brave frontliners who are leading the battle against COVID-19.
OTHER CHANNELS
How do I get access to Thea of Globe Platinum?
If you availed of ThePLATINUM Plans, you'll receive a text invitation from Globe to access Thea on Facebook Messenger. Just click on the link indicated on the message so you can start enjoying her services.
The account is approved by Facebook Messenger, and you'll know it's so because of the small green check icon beside the name.
Is this service free?
Our virtual concierge service is free, and as long as you're online, you can send messages to Thea of Globe Platinum for free.
Can I also reach Thea of Globe on Viber?
For now, Thea is available only on Facebook Messenger. We'll let you know as soon as she's accessible via Viber, as well as other chat apps.
You may avail the services of a dedicated Relationship Manager for Php 199 every month, charged to the available consumable allowance of ThePLATINUM Plan. In the absence of available consumable allowance, the amount will be billed on top of the monthly recurring fee.
A dedicated Relationship Manager is included in ThePLATINUM Plan PLUS and will not deduct any amount from the consumable allowance.
Upon subscribing, the service will auto-renew every billing cycle. You opt out of the at any time with the change taking effect on the next billing cycle.