TERMS AND CONDITIONS

Specific to ThePLATINUM Plan and ThePLATINUM Plan PLUS


General Description

These Terms and Conditions (“T&C”) specific to ThePLATINUM Plan and ThePLATINUM Plan PLUS (“Plans”) supplement the provisions of the Subscription Agreement (“SA”) and Postpaid Subscription Agreement (T&C and SA are collectively referred to as “Agreement”). In the event of any conflict or inconsistency between the provisions of the SA and Platinum Terms and Conditions, the provisions of the Platinum Terms and Conditions specific to the Plans shall prevail as to the subject matter herein contained. All other terms and conditions of the SA not otherwise inconsistent with these Platinum Terms and Conditions shall remain applicable, binding and effective.

ThePLATINUM Plan and ThePLATINUM Plan PLUS are available to new applicants, and existing Globe postpaid and Platinum subscribers. Regular Globe postpaid requirements apply. Additional requirements may be requested if deemed necessary. All applications are subject for approval.

ThePLATINUM Plan and ThePLATINUM Plan PLUS come in variants based on their monthly recurring fees (MRF):

  1. Plan 3799
  2. Plan 4999
  3. Plan 7999

Regardless of variant, ThePLATINUM Plan and ThePLATINUM Plan PLUS come with the following built-in services:

  1. Platinum All-Month Surf
  2. Unlimited calls to all networks;
  3. Unlimited texts to all networks; and
  4. Unlimited calls to landline and DUO numbers in the same area.


Platinum Plan Options

The Subscriber may enroll in any of the following ThePLATINUM Plan variants:

  1. ThePLATINUM Plan 3799, which includes:
    1. A free device
    2. Built-in services
  2. ThePLATINUM Plan 4999, which includes:
    1. A free device
    2. Built-in services
    3. Two (2) days Data Roaming
    4. P1,500 worth of consumable allowance
  3. ThePLATINUM Plan 7999, which includes:
    1. A free device
    2. Built-in services
    3. Four (4) days Data Roaming
    4. P3,000 worth of consumable allowance

Or, the Subscriber may enroll in any of the following ThePLATINUM Plan PLUS variants:

  1. ThePLATINUM Plan PLUS 3799 which includes:
    1. Built-in services
    2. A dedicated Platinum Relationship Manager
    3. Three (3) days Data Roaming
    4. P1,500 worth of consumable allowance
  2. ThePLATINUM Plan PLUS 4999 which includes:
    1. Built-in services
    2. A dedicated Platinum Relationship Manager
    3. Five (5) days Data Roaming
    4. P2,250 worth of consumable allowance
  3. ThePLATINUM Plan PLUS 7999, which includes:
    1. Built-in services
    2. A dedicated Platinum Relationship Manager
    3. Seven (7) days Roam Surf
    4. P4,250 worth of consumable allowance

ThePLATINUM Plan shall have a holding period of six (6), twelve (12), eighteen (18), or twenty-four (24) months from the date of line activation (“Holding Period”), depending on the choice of device. ThePLATINUM Plan PLUS shall have no holding period.

Upon enrollment in ThePLATINUM Plan and ThePLATINUM Plan PLUS, the Subscriber further agrees that:

  1. For plans inclusive of the consumable allowance, it shall be used for:
    1. International calls and texts
    2. Subscription to select digital content
    3. Roaming calls and texts

    Upon activation, the consumable allowance shall be provided in full and without proration. Any and all unused consumable allowance will be forfeited after every billing cycle, and the allowance shall be refreshed at the next billing cycle.

  2. Regular rates for international calls and texts, and zonal rates for roaming calls and texts will apply. Any charges exceeding the consumable allowance will be billed on top of the monthly recurring fee.
  3. The consumable allowance will not be used for any data roaming promos or per MB charging. All charges from mobile data roaming will be billed on top of the monthly recurring fee.
  4. With the Platinum All-Month Surf, Subscriber will enjoy continuous local data surfing without additional charges. Globe’s Fair Use Policy applies to this service. When he/she has exceeded the 60GB worth of mobile data for the month, the subscriber will experience an internet speed of 256Kbps or less. Normal internet speeds of up to 42mbps will resume on the next billing cycle.
  5. For ThePLATINUM Plan, the Subscriber may avail the services of a dedicated Platinum Relationship Manager for Php 199 every month. The amount will be deducted from the consumable allowance and will auto-renew every billing cycle. The subscriber can opt out of the dedicated Platinum Manager at any time with the modification taking effect on the next billing cycle. A dedicated Platinum Relationship Manager is included in ThePLATINUM Plan PLUS and will not deduct any amount from the consumable allowance. In the absence of an available consumable allowance, the amount will be billed on top of the monthly recurring fee.
  6. TThe Subscriber may opt-in to selected content subscriptions and the corresponding amount will be deducted from the consumable allowance. If applicable, the content subscription will auto-renew and deduct from the consumable allowance every billing cycle unless the Subscriber opts-out of or terminates the content subscription. The subscriber can opt-out of a subscription at any time and the modification will take effect on the next billing cycle. Opt-out from or termination of the content subscription will require either going to the nearest Globe Store or calling the Platinum Hotline or by chatting Thea (glbe.co/Thea), the Platinum Digital Assistant, or by calling his/her Platinum Relationship Managers.  However, the Subscriber will not receive any refund or rebate for the unused consumable allowance for the content subscription opted-out regardless of opt out date. In the absence of available consumable allowance, the charges will be billed on top of the monthly recurring fee.
  7. During the Holding Period for ThePLATINUM Plan, the subscriber shall not terminate nor downgrade his/her plan.

    Otherwise, a pre-termination fee based on the formula below and P550 administration fee will be charged against the Subscriber.

Pre-termination Fee=Gadget/Handset Base Price [HBP] minus Cash payment
___________________________
Total Holding Period
xRemaining Holding Period

h. During the Holding Period, subscriber shall not be entitled to avail of any promotional activity of GLOBE (such as, but not limited to, extension line promotions, device upgrade and payment scheme programs,) that entails additional minimum subscription period.


Platinum Surf Refresh

Platinum Surf Refresh is available to existing ThePLATINUM Plan and ThePLATINUM Plan PLUS subscribers (“Subscriber”), whose mobile data experience have reached the 60GB threshold of the Platinum All-Month Surf within one bill cycle.

The Subscriber may register in any of the following Platinum Surf Refresh variants:

  1. Platinum Surf Refresh Freebie
    1. Free
    2. Data threshold worth 5GB
    3. Valid for fifteen (15) days
  2. Platinum Surf Refresh 299
    1. Priced at P299
    2. Data threshold worth 5 GB
    3. Valid for fifteen (15) days
  3. Platinum Surf Refresh 599
    1. Priced at P599
    2. Data threshold worth 10 GB
    3. Valid for fifteen (15) days

Registration to any Platinum Surf Refresh may be done through:

  1. Platinum Relationship Managers
  2. Thea, Platinum Digital Assistant
  3. Platinum Hotline
  4. Globe Stores

Platinum Surf Refresh 299 and Platinum Surf Refresh 599 may also be registered through:

  1. USSID
  2. GlobeONE app
  3. Texting the keyword to 8080:
    1. “SR299” for Platinum Surf Refresh 299
    2. “SR599” for Platinum Surf Refresh 599

Upon registering to Platinum Surf Refresh, the Subscriber further agrees that:

  1. Subscriber will temporarily experience normal data speeds of up to 42Mbps until the data threshold of the Platinum Surf Refresh is reached or expires. Upon expiration, browsing speeds will return to 256kbps or less, until the Platinum All-Month Surf refreshes on the next bill cycle.
  2. Subscriber may only register to Platinum Surf Refresh Freebie once and may register multiple times to Platinum Surf Refresh 299 and Platinum Surf Refresh 599. All Platinum Surf Refresh may be used simultaneously.
  3. When Subscriber is registered to multiple Platinum Surf Refresh simultaneously, data threshold will be consolidated and will expire fifteen (15) days after the most recent promo registration. Unused and unexpired data threshold will be extended over to the following bill cycle. Remaining Platinum Surf Refresh data threshold will need to be breached first before the Platinum All-Month Surf’s 60GB data threshold for that month takes effect.
  4. Platinum Surf Refresh will be charged on top of the monthly recurring fee of ThePLATINUM Plan and ThePLATINUM Plan PLUS. The charges will be included in the billing period when Platinum Surf Refresh was registered and will be reflected by offer name in the Billing Statement:
    1. “Freebie - Surf Refresh (5 GB/15 days)” for Platinum Surf Refresh Freebie
    2. “Add On-Surf Refresh 299 (5 GB/15 days)” for Platinum Surf Refresh 299
    3. “Add On-Surf Refresh 599 (10 GB/15 days)” for Platinum Surf Refresh 599

Bill Control Program

Subscriber may enroll his/her ThePLATINUM Plan or ThePLATINUM Plan PLUS in Globe’s Bill Control Program whereby the Subscriber’s plan will be automatically barred from performing outgoing calls and text services once his/her plan has reached or is about to reach its Spending Limit, as determined by Subscriber himself. “Spending Limit” refers to the maximum limit or cap that Subscriber is willing to incur for his/her mobile usage within a specific billing period. The Spending Limit, shall be, at all times, shall not be greater than the amount remaining after the MRF is deducted from the credit limit of the account, and shall not be less than Two Hundred Pesos (P200.00).  Subscriber may enroll his/her ThePLATINUM Plan or ThePLATINUM Plan PLUS anytime by going to the nearest Globe Store, calling the Platinum Hotline, chatting with Thea, the Platinum Digital Assistant (glbe.co/Thea), or calling his/her Platinum Relationship Manager.


Gross Monthly Income

The Subscriber certifies that the declared Gross Monthly Income is aligned to the submitted Proof of Financial Income (POFC) to obtain and maintain the Globe Platinum Plan Subscription.


Paperless Billing

Globe shall send Subscriber his/her Billing Statement on-line using the email address provided on the SA and via a text from GLOBEMYBILL which contains a secure link that will let the Subscriber view, download, save and print his billing statement using a mobile device, PC or laptop. Subscriber undertakes that he/she has provided Globe with a valid and active email address on the SA. Should there be any changes on his/her email address, Subscriber will notify GLOBE thereof by going to the nearest Globe Store, calling the Hotline, or logging on to the Globe Website myBill Account.

If Subscriber requires a printed copy of his/her Billing Statement, he/she may (i) print a copy thereof by accessing his/her myBill Account through the GLOBE website (www.globe.com.ph); or (ii) request for the delivery of his printed Billing Statement to his/her billing address


Gadget Features

The Subscriber acknowledges that the gadget he/she receives in connection with his/her ThePLATINUM Plan subscription is locked to Globe’s network. During the Holding Period, the Subscriber shall not have said lock removed or disabled.

The Subscriber acknowledges that he/she has reviewed and understood all the features of the gadget obtained, especially when it involves using the gadget to access the internet, including how to unregister from the same if necessary. The Subscriber is aware that there are charges for accessing the internet using his/her gadget depending on the mobile internet service availed of or registered to on top of his/her MRF. In addition, the Subscriber who will use roaming services shall be responsible for accessing Globe’s website for information on applicable roaming internet, call and text rates.


Gadget Replacement and Repair

Within 7 calendar days from receipt of the gadget, the Subscriber shall submit to any Globe Store the defective gadget (inclusive of the gadget, accessories and box), the official receipt and/or other documents supporting the transaction (i.e. the form which contains gadget model and IMEI number).

Beyond seven (7) calendar days from receipt of the gadget, GLOBE shall not accept any gadget replacement. Instead, the Subscriber shall submit the defective gadget through the gadget manufacturer’s authorized service center(s) for repair.

All GLOBE-provided gadgets have a one (1) year manufacturer’s warranty (“Warranty Period”). After the Warranty Period, Subscriber may still report the gadget’s defects to Globe but charges for repair and other associated costs will apply.


Apple Inc’s Warranty Terms and Conditions for iPhone

Apple Inc. (‘Apple”) provides a limited one (1)-year manufacturer's warranty ("Warranty Period") from date of purchase. The limited warranty shall be Apple’s sole responsibility during the Warranty Period and covers all iPhone-related software and hardware concerns.

Subscriber has the obligation to read/view carefully the complete terms and conditions of Apple warranty available at https://www.apple.com/legal/warranty/products/iphone-english-a.html. For iPhone assessment, the following Apple Service Providers can be contacted by the Subscriber: Power Mac Center (02) 7254672 or (0917) 5806851 / Senco Link Technologies, Inc. (02) 893-4100 to 03 or (02) 812-6719 or (02) 810-5270


Other Provisions

If Subscriber’s subscription to his/her ThePLATINUM Plan or ThePLATINUM Plan PLUS is suspended/barred, the Subscriber shall still be billed for the MRF, but he/she shall not be able to use the service until Subscriber settles the overdue balance of his/her account in full. Packs will not be opted out/terminated but customer will not be able to use the service if barred/suspended. Upon reconnection, however, the same shall be re-activated without need of re-enrollment.

GLOBE reserves the right to add, delete or modify any or all of the offerings under ThePLATINUM Plan or ThePLATINUM Plan PLUS.

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