Globe's Terms and Conditions of the Gadget Care Program

  1. These Terms and Conditions specific to the Globe Gadget Care Program ("Terms and Conditions") supplement the provisions of the Subscription Agreement ("SA") and the terms and conditions applicable to the Globe Postpaid Plan.
  2. In the event of conflict or inconsistency between the provisions of the SA, the terms and conditions applicable to the Globe Postpaid Plan, and these Terms and Conditions, the provisions of these Terms and Conditions shall prevail subject to the terms and conditions of the Globe Gadget Care for Postpaid Subscribers Group Policy (“Group Policy”) mentioned in clause 3.a. below. All other terms and conditions of the SA and terms and conditions applicable to the Globe Postpaid Plan not otherwise inconsistent with these Terms and Conditions shall remain binding and effective.
  3. The following terms and conditions apply to the Globe Gadget Care Program:
    1. The Globe Gadget Care Program ("Program"), a group mobile phone insurance policy issued to Globe Telecom, Inc. ("Globe") underwritten by Insurance Company of North America ("Chubb"), shall be available to the Subscribers of any Globe Postpaid Plan and Globe Platinum Plan.
    2. A Subscriber enrolling under the Program shall be bound by the provisions of the Group Policy.
    3. Enrollment to the Program entails enrollment to Accidental Damage and Theft Benefits with Bill Protect Rider Plan ("Comprehensive Cover") for each new gadget issued by Globe under a newly activated Globe Postpaid Plan, provided that a Subscriber who is more than seventy (70) years old shall not be eligible to avail of the Bill Protect Rider included in the Comprehensive Cover.
    4. Only one Gadget Care subscription can be activated per Postpaid line.
    5. Enrollment to the Program is gadget-specific and is not transferrable to another Subscriber.
    6. In the event of voluntary cancellation, opt out, or termination of individual cover under the Group Policy in accordance with the sub-clause below, the Subscriber shall no longer be allowed to re-enroll the same gadget under the Program.
    7. In the event of a Postpaid line termination, whether voluntary or system initiated due to non-payment, the subscriber’s cover shall also be terminated from the Group Policy.
    8. Only the latest primary device tagged to the Postpaid line subscription can be enrolled to the Globe Gadget Care Program. Hence, in case of plan renewal, subscribers with existing Gadget Care subscription will lose coverage for their old primary device as the Gadget Care subscription will now cover the latest primary device acquired during plan renewal.
    9. Upon enrollment to the Program, the Subscriber shall pay the insurance premium due to the insurance plan availed of by the Subscriber on a monthly basis. Each insurance plan under the Program has a term of thirty (30) days, subject to auto-renewal unless the Subscriber voluntarily cancels/opts out through:
      1. call via the Globe hotline or visit to any Globe Store;
      2. SMS by sending the keyword to 8080.

        For Gadget Care subscriptions availed before March 1, 2020:

        GADGET CARE VARIANTOPT-OUT KEYWORD
        Gadget Care 89GADGETCARE 89 OFF
        Gadget Care 179GADGETCARE 179 OFF
        Gadget Care 299GADGETCARE 299 OFF
        Gadget Care 399GADGETCARE 399 OFF


        For Gadget Care subscriptions availed from March 1, 2020 and onward:

        GADGET CARE VARIANTOPT-OUT KEYWORD
        Gadget Care 79GADGETCARE 79 OFF
        Gadget Care 179GADGETCARE 179 OFF
        Gadget Care 299GADGETCARE 299 OFF
        Gadget Care 399GADGETCARE 399 OFF
    10. The insurance premium will be charged to the Subscriber's monthly postpaid bill. The Subscriber will be billed the insurance premium for the relevant insurance plan upon enrollment thereon. The insurance premium will not be pro-rated even if Subscriber opts out or terminates the insurance plan prior to the expiration of the 30-day period, and no refund shall be given to the Subscriber in the event of opt out or termination.
    11. The Subscriber acknowledges and agrees that it is Chubb that will facilitate and fulfill all inquiries relating to his/her relevant insurance plan. It is Chubb who will provide final approval of claims and gadget replacement requirements. Subject to the provisions and requirements of the Group Policy mentioned in clause 3.a. above, the following must be adhered to by the Subscriber in the event of claims:
      1. The Company shall not be liable in respect of:
        1. Any Damage to, or loss of, Equipment caused by or attributable to:
          1. Theft of Equipment left Unattended in a public place or a place to which the public had access at the time of the Theft
          2. Mysterious disappearance of the Equipment where the disappearance of the Equipment cannot be explained, and no circumstance or incident of Theft is able to be specifically identified by an Insured User
        2. Breakdown attributable to or caused by:
          1. Any willful act, misuse or negligent use of the Equipment
          2. Wear and tear or gradual deterioration of the Equipment
        3. The full exclusions are stated on the Globe Gadget Care for Postpaid Subscribers Group Policy Wording
      2. The Subscriber agrees that the replacement gadget to be provided under the Program may be a model of the same or similar specifications, or may be of a different color or model from a different manufacturer. The replacement device will also be a “good as new” or refurbished unit. 
      3. The Subscriber agrees that the replacement gadget to be provided under the Program will be locked-in to the Globe network.
      4. The Subscriber shall notify Chubb via hotline or email within seven (7) working days of discovery of theft or accidental damage
      5. In cases where the insured gadget was replaced by its manufacturer for any reason within the warranty period, it is the Subscriber’s responsibility to show proof that such replacement in the event of a claim.
      6. The Subscriber's participation fee and any outstanding Globe account balance shall be settled before any replacement gadget is provided to the Subscriber.
      7. Specific to the Bill Protect Rider included in the Group Policy, the Subscriber acknowledges and understands that the benefit amount shall be used in the settlement of any outstanding balance on the relevant Globe Postpaid Plan up to the maximum benefit and the excess benefit amount, if any, shall be paid to the Subscriber.
    12. Globe may recommend to Chubb the termination of the cover obtained under this Program in the event of fraud on the part of the Subscriber.
    13. Further information and Policy Wording on the Globe Gadget Care Program is available at www.chubb.com/ph-en/business/globe-gadget-care.
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