Prepaid SIM Terms and Conditions

This Globe Prepaid SIM pack (“SIM Pack”) contains the following:

(a) Globe Prepaid SIM card with the corresponding mobile number and an initial Prepaid Load;

(b) Globe Prepaid promo insert; and

(c) Globe Prepaid Terms and Conditions. By purchasing the SIM Pack, You, the subscriber, agree to comply with and observe the Terms and Conditions below and all future amendments.


  1. The Globe Prepaid Service may be used only if:
    • the Globe Prepaid SIM card is used with a SIM-based mobile device specific to the SIM Pack;
    • the mobile device is not SIM-locked to networks other than Globe, and not blacklisted by Globe or by the National Telecommunications Commission (NTC) due to non-payment, theft, loss or other reasons; and
    • Globe Prepaid Load is available in the account.
    Globe shall have the sole discretion on whether a particular mobile device or Globe Prepaid SIM card may access the Globe network and use the Globe Prepaid Service. Globe’s records shall prevail in the event of any dispute on the eligibility of a particular mobile device for use with the Globe Prepaid Service.
  2. Globe provides or sells mobile devices incidental to and not separately from subscriptions for the Globe Prepaid Service (i.e., as part of Globe Prepaid device bundles). Mobile devices purchased as part of Globe Prepaid device bundles or Phonekits are not replaceable nor is the purchase price refundable in the event of loss or damage. Globe reserves the right to SIM-lock such mobile devices. Replacements or repairs of mobile devices purchased as part of a Globe Prepaid device bundle are governed by the Globe policy on returns and exchanges.
  3. The Globe Prepaid Service requires the purchase and use of a Globe Prepaid SIM card. The Globe Prepaid SIM card that comes together with a Globe Prepaid SIM Pack or Globe Prepaid device bundle or Phonekit contains an initial value. Once its initial Prepaid Load value is exhausted, continued access to the Globe Prepaid Service requires the purchase of Globe Prepaid Load which may be obtained from Globe Prepaid Load cards or from any Globe loading service, promo or sales channel. The specific features and terms and conditions of the particular Globe Prepaid Load card, service, promo or service channel shall govern the use and availability of the Globe Prepaid Load concerned. The Globe Prepaid Load card, service, promo or service channel cannot be used with Globe SIM cards acquired under Globe’s Postpaid subscriptions.
  4. Your Globe Prepaid SIM card will expire by the date indicated on the Globe Prepaid SIM Pack envelope, if no mobile activity is done using the Globe Prepaid SIM card from its purchase or within one year from the date of last Globe Prepaid (re)loading if no further mobile activity is done using the Globe Prepaid SIM card after some use. Expired Globe Prepaid SIM cards will be permanently disconnected from the Globe network, and the corresponding mobile number may be reassigned. If permanently disconnected, your Globe Prepaid SIM card can no longer be reactivated and your mobile number that has been reassigned cannot be reacquired. You must purchase a new Globe Prepaid SIM Pack to avail of the Globe Prepaid Service. Globe Prepaid Load, regardless of how obtained, is not redeemable or refundable for cash.
  5. All calls made, text messages sent, mobile data used, or Globe Prepaid promos registered to using the Globe Prepaid SIM card (including, but not limited to, calls or messages to wrong numbers, fax tones, or answering machines; use of mobile apps; use of the mobile device as a Wi-Fi hotspot; making video calls; or registration to content promos) will be subject to Globe’s Prepaid Rates prevailing as of the time the calls are made / the text messages are sent / mobile data is used / Globe Prepaid promos are registered to, plus applicable toll charges and taxes. International calls, text messages, or use of mobile data shall be charged at the exchange rate prevailing at the time that such calls are made / text messages are sent / mobile data is used. Globe reserves the right to change Prepaid Rates without prior notice, upon effectivity of the NTC Order approving such change(s). Globe Prepaid promos are priced separately and have their respective validity periods and terms and conditions of use.
  6. It is your responsibility to secure, safekeep, and store your mobile device(s), Globe Prepaid SIM card, and Globe Prepaid Load, as well as monitor and use any Globe Prepaid Load in your account, and protect these things from loss, theft, damage, or unauthorized use. The Globe Prepaid SIM card is assigned unique personal identification number (PIN) and personal unlocking key (PUK) codes that are printed on the SIM bed which you should keep safe and secure at all times. The PIN codes are security numbers that must be keyed into the Globe Prepaid SIM card in order to explore mobile device services and other features; the PUK codes are security numbers used to unlock the Globe Prepaid SIM card that has been blocked due to erroneous input of PIN codes. Globe does not store backup copies of the PIN and PUK codes issued with Globe Prepaid SIM cards, and therefore cannot issue or generate backup or replacement PIN and PUK codes.
  7. All calls made, text messages sent, mobile data used, or Globe Prepaid promos registered using the Globe Prepaid SIM card (including, but not limited to, calls or messages to wrong numbers, fax tones, or answering machines; use of mobile apps; use of the mobile device as a Wi-Fi hotspot; making video calls; or registration to content promos) shall be automatically charged against your Globe Prepaid Load (or against any standing promo registered to) and shall be presumed to be made, sent, used, registered or authorized by you. Globe will not entertain any claim for rebate, return or refund of Globe Prepaid Load on account of unauthorized use of the Globe Prepaid SIM card. You acknowledge and agree that it is inherent in the nature of a prepaid mobile service that details or an itemized billing of calls made, text messages sent, or mobile data usage in connection with a Globe Prepaid SIM card cannot and will not be provided by Globe.
  8. Claims of defects in the Globe Prepaid SIM card or Globe Prepaid Load card (if any) shall be entertained if brought to Globe’s attention within seven (7) days from the date of purchase and only if there has been no prior usage and if it has missing, incomplete, or unclear card numbers (including PIN or PUK codes). All required documents and any replacements shall be subject to the investigation by and sole discretion of Globe.
  9. You shall not use the Globe Prepaid Service, your mobile device(s), Globe Prepaid SIM card, or Globe Prepaid Load for any unlawful, fraudulent, illicit, or abusive purpose. Globe reserves the right to suspend or terminate service to any subscriber who shall exhibit abusive usage as determined at Globe’s sole discretion. Globe reserves the right to disconnect or suspend the Globe Prepaid Service and/or refuse to reconnect the suspended Globe Prepaid SIM card if you or any other person, at the sole discretion of Globe, are/is found to use the Globe Prepaid Service for any abusive, fraudulent purpose or illegal activities. Globe also reserves the right to file the appropriate legal action against you and to charge the appropriate pre-termination fee, if any.

    Unauthorized Activities. As a Globe Prepaid subscriber, you shall not engage in the following activities (“Unauthorized Activities”):
    • Resale or any commercial use of the Globe Prepaid Service, without the prior express written consent of Globe;
    • Utilization of the Globe Prepaid Service in bypassing or in activities that tend to bypass the Globe network, billing and/or traffic routing;
    • Use of the Globe Prepaid Service in prohibited services like callback, dial back, unauthorized audio text, international and national simple resale (ISR/NISR), international revenue share fraud (IRSF), premium rate service (PRS) fraud, Internet fraud, hacking, text spamming, text flooding, text hoax, and other similar services;
    • Tampering, altering, modification, or unauthorized programming of the Globe Prepaid SIM card or its digital reference; or
    • Other similar or analogous activities.

    You shall be liable to Globe for any and all damages resulting from your commission or tolerance or abetting the commission of any of the above Unauthorized Activities. In addition, you shall be liable to Globe for any and all compensation fee on account of any of the above Unauthorized Activities and unauthorized commercial use of the Globe Prepaid Service. The compensation fee is payable, without any limitation from the time the Unauthorized Activity occurred or is committed until the actual cessation thereof. A penalty equivalent to one hundred fifty percent (150%) of the computed revenue losses shall be charged against you if proven accountable for such Unauthorized Activity. For this purpose, Globe has the right to full access, without the need of court order, to the relevant books and all other records held by you or in your possession in order to ascertain the volume of traffic and total amount of compensation fee payable. In the absence of said record, Globe shall have the sole discretion in the determination of the bypass compensation.

    Illegal Activities. In addition to the Unauthorized Activities referred to above, you as a Globe Prepaid subscriber undertake not to use the Globe Prepaid Service, Globe Prepaid SIM card or Globe Prepaid Load for any activity that is contrary to morals and/or public policy, or which violates any ordinance, law, decree, order, regulation, or treaty, including those penalizing identity theft/usurpation and violations of the Cybercrime Law, Data Privacy Act, Intellectual Property Code, and Anti-Child Pornography Act, among others (“Illegal Activities”). You agree to indemnify and hold Globe and injured third parties free and harmless from any liability, suit, or damage arising from or connected with your Unauthorized and/or Illegal Activities.

    Apart from the remedies above, you further authorize Globe to supply any and all information requested by any law enforcement or government agency/ies, or other private entities, the latter within the limits provided for by law, relative to your subscription to the Globe Prepaid Service, for which you hereby irrevocably and unconditionally waive any and all relevant remedies under the law, including but not limited to the right to claim damages against Globe.
  10. Except as otherwise provided herein, Globe does not expressly or impliedly warrant the condition or merchantability of the information or communication services provided through the Globe Prepaid Service for any particular use or purpose. All information and translations are provided on an “AS IS” basis. Globe’s liability, if any, for the loss or damage caused by defects in the performance or non-performance of the Globe Prepaid Service shall be limited to a credit in your favor, for the amount paid for the Globe Prepaid SIM card or the Globe Prepaid Load. The Globe Prepaid SIM card and Globe Prepaid Load are non-refundable and non-replaceable in the event of loss, theft, or damage due to misuse, mishandling, or neglect.
  11. Globe shall not be responsible for the Globe Prepaid Service and/or any mobile device and any related problems or technical malfunction of any telephone network or lines, computer online systems or servers, service providers, computer equipment, software, or any combination thereof (including those of third parties), including any injury or damage to any user or any other person related to or resulting from participation in or sending or receiving of any communication of any materials through the Globe Prepaid Service. In addition, Globe shall not be liable for:
    • any delay, interruption, or termination of the Globe Prepaid Service, whether caused by administrative error, technical, mechanical, electrical, or electronic fault or difficulty or any other reason or circumstances beyond Globe’s control (including, but not limited to, acts of God, strike, labor disputes, fire, disturbance, action of government, atmospheric conditions, lightning, interference or damage by third parties or any change in legislation);
    • any inaccuracy or omission, lack of clarity, interference in, misdirection or destruction of any information transmitted to or from you, howsoever caused;
    • theft or unauthorized use of the Globe Prepaid SIM card or any loss, costs, damages, or compensation incurred by or payable to any third party by you;
    • transmission or non-transmission of any illegal, false, misleading, derogatory, libelous, obscene or vulgar messages or information; or
    • any network congestion or service degradation for reasons not within its control.
  12. The intellectual property rights to or over content (including, but not limited to, information, communications, software, images, videos, and/or sounds contained on or available through the Globe Prepaid Service) and its parts provided by Globe, its content providers, and/or third party licensors belong to Globe, its content providers, and/or third party licensors, as the case may be. All rights are reserved. The contents of the Globe Prepaid Service cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including, but not limited to, electronic, mechanical photocopying or recording. Without prejudice to the foregoing, you agree that the material and content contained within or available through the Globe Prepaid Service may not be used or distributed for commercial, unlawful, fraudulent, illicit, or abusive purposes, or in relation to Unauthorized or Illegal Activities as defined in these Terms and Conditions.
  13. You agree and consent to the collection, disclosure, analysis , processing and/or use, either by Globe or by third parties on behalf of Globe, of your personal data, including your personal information, usage or billing data volunteered by you or gathered from your use of the Globe Prepaid Service, for research, marketing, and improving products, services and other purposes. Specifically, you agree and consent that Globe and its subsidiaries and affiliates (such as but not limited to Innove Communications, Inc., Adspark, Inc., G-Xchange, Inc. [GCash], Globe Fintech Innovations, Inc. [Mynt], Fuse Lending, Inc. [Fuse] among others) [Globe Group] and Globe partners, may use your subscriber personal information and data (either under control of or processed by Globe Group) to:
    • manage your subscriber account, carry out customer care activities and support staff training (including but not limited to monitoring of calls made to Globe hotlines, or of e-mails or text or electronic messages sent by subscribers to Globe), and to perform after-sales transactions (such as but not limited to promo upgrades or revisions);
    • monitor the quality and security of the Globe network and test and maintain Globe’s IT systems;
    • analyze subscribers’ frequency of use of the Globe Prepaid Service for marketing purposes including but not limited to the calls and messages that Subscriber sends and receives;
    • send to emergency services (if subscriber makes an emergency call), including subscribers’ approximate locations;
    • contact subscribers with marketing messages such as cross-sell or upsell of current and new products/services, commercial and promotional advertisements, loyalty and rewards programs, and other broadcast push messages;
    • perform credit scoring and sharing with Globe group and Globe partners; and
    • provide government requirements and for the social good.
    Further, you understand and agree that:
    • (Globe does not include subscriber details in any directory or directory-enquiry service. If you want to have their subscriber information included in these services, you should contact Globe;
    • Globe and/or its subsidiaries and/or affiliates may contact you via any of the following channels: text, call out, e-mail, USSD, and other digital assets, such as online or mobile apps;
    • During roaming, Globe and its roaming partner in the storage, treatment and transfer of your personal data may be subject to regulation different from the regulation in the Philippines.
    • you may amend, update, revise or delete certain parts of the personal data you provided to or collected by Globe at any time via apps, e-mails, phone calls, or visits to Globe stores;
    • you may also take with you all of the personal data you provided to Globe when you leave the Globe network (this may be provided via a PDF file upon request);
    • should you not want to receive marketing or other messages from Globe and/or its subsidiaries and/or its affiliates, or from other organizations, you must immediately contact Globe through the Globe website (www.globe.com.ph) or by calling 211 via your mobile device or (02) 730-1000 thru a landline;
    • by using the Globe Prepaid Service, you agree and consent to the disclosure and the processing/analyzing, either by Globe or by third parties on behalf of Globe, Globe Group or Globe partners, of your personal data, including location profiling and interest profiling based on sites you visited, for marketing and other purposes. For this purpose, you acknowledge and agree that Globe or by third parties on behalf of Globe, Globe Group or Globe partners may send you commercial and promotional advertisements, market research surveys, and other broadcast push messages with regard to Value Added Services (VAS) and content;
    • the provisions of the Globe “Fair Use Policy for Mobile and Data Service” as appearing on the Globe website (www.globe.com.ph) governs your use of the Globe Prepaid Service, of the Globe Prepaid SIM card, or of the Globe Prepaid Load; and
    • Your use of Globe Prepaid Service is subject to Globe’s (including subsidiaries and affiliates) Data Privacy Policy as found on www.globe.com.ph/privacy-policy.
  14. Globe shall not be liable to you or to any third party, directly or indirectly, for any direct, indirect, consequential or other damages, losses, costs, compensation, or liability resulting from your use, misuse, or abuse of the Globe Prepaid Service, Globe Prepaid SIM card, or Globe Prepaid Load, or any act, failure, error, loss, damage, or theft pertaining to the said products and services, whether in whole or in part, or for any loss, damage, theft, neglect, mishandling or misuse/abuse of your mobile device(s).
  15. Globe reserves the right to amend these Terms and Conditions at any time, with or without prior notice. It is your responsibility to regularly check any changes to these Terms and Conditions available on the Globe website (www.globe.com.ph) from time to time. Your continued use of the Globe Prepaid Service or of the Globe Prepaid SIM card after any such changes constitutes acceptance of the updated or revised Terms and Conditions, if any.
  16. You and your use of the Globe Prepaid Service, Globe Prepaid SIM card, Globe Prepaid Load, as well as any special promos availed of by you, including their updates are governed by the Prepaid Service Terms and Condition. You shall be responsible for reading the Terms and Conditions pertaining to Globe Prepaid Service, Globe Prepaid SIM card, Globe Prepaid Load, as well as any special promos availed of by you, including their updates, as posted in Globe's website or other official social media or published in newspapers of general circulation and you hereby agree to be bound by them.
  17. The foregoing Terms and Conditions shall be construed in accordance with Philippine law, including matters on enforcement and performance. All suits involving the Globe Prepaid Service shall be filed exclusively with the proper courts in Taguig City, Philippines.

Note: This Prepaid Terms & Conditions also applies to TM SIM Pack.

[Updated as of 24 January 2019]

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