Frequently Asked Questions

• If you are up for recontracting and still happy with your current mobile phone, you may get a bike bundle with Globe. The offer is inclusive of a stationary bike with class vouchers that are more affordable than SRP.
• If you are a new customer, you may get a bike bundle with ThePLAN instead of a mobile device through a cashout that is more affordable than SRP.
• With ThePLAN you can:
  1. Make Unlimited Calls to Globe and Unlimited Texts to All Networks
  2. Surf all you can with 18GB of mobile data (or higher depending on your chosen plan components)
  3. Enjoy FREE access to premium content:

     Amazon Prime Video subscription for 6 months
     iflixVIP subscription for 3 months

Who can avail the Electric Studio Bike Bundle with Globe?

• Both new and existing Postpaid customers can avail of the bike bundle
• New customers can get a bike bundle as their device for new line applications
• Existing customers can get a bike bundle as a recontracting or loyalty offer* if you prefer to continue with your current mobile plan *Applicable for subscribers who are already out of contract or subscribers who choose to settle a pre-termination fee. Regular recontracting pre-qualification guidelines must be followed accordingly.

What pedals come with the bike?

• Schwinn IC7 and Schwinn IC8 come with dual SPD & cage pedals—you can use any comfortable running shoes for the cage pedals or use SPD cleats for your cycling shoes with the inclusive pedals.
• Schwinn IC2i comes with adjustable cage pedals, so this bike can only be used with comfortable running shoes. Should you prefer to use spinning shoes with this bike, you can purchase pedals and cleats separately.
• Electric Studio uses Look Keo pedals. Should you prefer to use Look Keo pedals and cleats, you can purchase it from Electric Studio. Note that the Look Keo pedals are compatible with the Schwinn IC7, Schwinn IC8, & Schwinn IC2i.

What kind of shoes do I need?

We strongly suggest that you wear any cycling shoes/road shoes that are compatible with Look Keo pedals or SPD cleats, so you could clip onto the pedals for more comfort and stability. However, should you wish to ride using your own shoes (i.e. sneakers), you can do that as well on the cage pedals that come with the Schwinn IC7, IC8, and IC2i.

You can purchase shoes, pedals, and cleats at https://shop.electricstudio.ph/.

ELECTRIC STUDIO CLASSES

Does my bike come with classes?

Your bike purchase comes with 1-month unlimited access to Electric at Home. This package includes Live classes (via Zoom) and On Demand classes for Cycling, Rhythm Boxing, Strength, HIIT, and Flow. Class descriptions are below:

• CYCLING: Low impact, high-intensity cardio party on the bike
• HIIT: High-Intensity Interval Training using bodyweight
• FLOW: Stretching, Toning Barre and Pilates
• STRENGTH: Weighted exercises to tone and sculpt
• RHYTHM BOXING: Shadow Boxing and Conditioning Training

How do I access Electric Studio classes?

Once your new plan has been activated, you will receive an SMS from Globe with instructions on how to claim your Electric Studio classes.

If you are new to Electric Studio, you can sign up for an account on the Electric Studio website.

Once you have signed up for an account, you will need to email [email protected] with the following information:

• Full name
• Mobile number
• Electric Studio account email address
• Delivery receipt number
• Screenshot of SMS

Electric Studio will add on your All Access Package within 24 hours upon sending of the email. A guide on how to book online, access Electric On Demand, as well as FAQ’s will be sent to your email once your All Access Package has been successfully added to your Electric Studio account.

DELIVERY AND SERVICING

Will the bike be delivered to me? Is there a shipping fee?

Yes, this will be delivered to you directly at no extra charge.

Note: The SIM and bike will be shipped separately. The SIM will be delivered by Globe.

Will the bike be delivered to me assembled already?

Yes, the bike will be delivered assembled for customers within Metro Manila unless otherwise indicated.

Is there a warranty and servicing?

Product Warranty includes 5 years warranty on frame (excluding rust), 1-year warranty on mechanical parts, 1-year warranty on electronics, 1-year warranty on labor, 90 days warranty on cosmetics. SportFit, Inc., Electric Studio’s third-party distributor and local Schwinn Team, will handle all after-sales service and repairs.

Electric Studio is not responsible for repairs and maintenance of the Bike after delivery and acceptance of the customer.

For Products purchased directly from SportFit, Inc. please contact customer service at:

• Email address: [email protected]
• Mobile No. 09177176636
• Telephone No. 02 8714 9102

What is Live vs On Demand?

Live classes are great for real-time feedback and community motivation. Electric Studio has over 50+ classes a week. Once your account is set up, you can book a class on electricstudio.ph. The zoom link for class will be sent to your Electric Email at least 15 minutes prior to your class. Everything you need to know on how to access these classes will be sent by Electric Studio once your package has been activated.

On Demand classes are great for those that want to workout anytime. You can access Electric Studio’s complete library of classes at https://ondemand.electricstudio.ph/.

What other equipment do I need to workout with Electric at Home?

For Electric Studio’s cycling and Strength classes, you will need light weights—recommended weights: 2-3 lbs. You can purchase these on https://shop.electricstudio.ph/
For Boxing, HIIT, and Flow, all you need is a yoga mat.