Book a Globe Store Visit

Beginning October 14, 2020, selected Globe Stores will only accommodate transactions BY APPOINTMENT to help us comply with safety protocols. For your convenience, please book an appointment online and submit the requirements in advance.


You can also download the New GlobeOne, Globe At Home, and GCash apps for free to monitor your bills and data usage, buy load, or subscribe to the latest promos. For your safety, you may also visit the Globe Online Shop for your mobile and internet needs.

IMPORTANT ANNOUNCEMENT

The following Globe Stores are temporarily closed:

  • Nepo Mall, Dagupan - closed on January 13
  • SM City Bicutan - closed on January 13
  • SM City Lipa, Batangas - closed on January 13
  • SM City Naga, Naga City - closed on January 13
  • SM City Rosales, Rosales - closed on January 13
  • SM City Rosario, Cavite - closed on January 13
  • D’Mall, Boracay, Aklan - closed until January 14
  • Festival Supermall, Muntinlupa City - closed until January 14
  • Robinsons Galleria, Quezon City - closed until January 14
  • SM City Marikina, Marikina City - closed until January 14
  • The District Imus, Imus - closed until January 14
  • SM Center Tuguegarao, Tuguegarao - closed until January 15
  • SM City Lucena, Lucena City - closed until January 15
  • SM Molino, Bacoor - closed until January 15
  • SM City Santa Rosa, Sta. Rosa City - closed until January 15
  • SM City Urdaneta Central, Urdaneta City - closed until January 15
  • Gaisano Grand Fiesta Mall, Cebu - closed until January 16
  • Limketkai Mall, Cagayan de Oro - closed until January 16
  • SM City Cabanatuan, Cabanatuan City - closed until January 16
  • SM City East Ortigas, Pasig City - closed until January 16
  • SM City Pampanga, San Fernando City - closed until January 16
  • SM City Valenzuela, Valenzuela City - closed until January 16
  • SM City Clark, Angeles, Pampanga - closed until January 17
  • SM City Legazpi, Legazpi City - closed until January 17
  • AliMall, Quezon City - closed until January 18
  • SM Seaside City Cebu, Cebu - closed until January 18
  • Ligao Town Center, Ligao, Albay - closed until January 19
  • NE Pacific Mall, Cabanatuan City - closed until January 19
  • Sorsogon Shopping Center, Sorsogon City - closed until January 19
  • SM City Bacolod, Bacolod City - closed until further notice
  • SM City Baguio, Baguio City - closed until further notice

Stay tuned to this page for updates and other announcements.

List of Open Globe Stores

Here’s the updated list of Globe Stores as of April 2021.

Available Transactions for Reopened Stores

Our Globe Stores will be ready to assist you with the following transactions.

***requires additional requirements to prepare and bring before going to the Globe Store

List of Requirements for Select Transactions

Change of Ownership

  1. If the Transferor (Account Owner) is living:
    1. Transfer of Ownership Form
      • Signed by BOTH the Transferor and Transferee

        *Note that the form must indicate if the account balance (if any) will be settled by or carried over to the Transferee.

        Download the Transfer of Ownership Form.

    TRANSFEROR

    TRANSFEREE

    1. One (1) valid Proof of Identification
    2. Proof of Payment (if applicable)

    Transferee WITH an existing Globe account:

    1. One (1) valid Proof of Identification
    2. Duly Accomplished and Signed Application Form

    Transferee WITHOUT an existing Globe account:

    1. One (1) valid Proof of Identification
    2. Proof of Financial capacity (if applicable)
    3. Proof of Billing Address
  2. If the Transferor (Account Owner) is deceased:
    1. Death Certificate of the deceased Account Owner

    Transferee WITH an existing Globe account:

    1. One (1) valid Proof of Identification
    2. Customer Update Form

    Transferee WITHOUT an existing Globe account:

    1. One (1) valid Proof of Identification
    2. Proof of Financial capacity (if applicable)
    3. Proof of Billing Address
  3. If the Transferor (Account Owner) is missing:
    1. Any of the following:
      • Deed of Sale
      • Proof of Donation
      • Affidavit of Ownership

    Transferee WITH an existing Globe account:

    1. One (1) valid Proof of Identification
    2. Customer Update Form

    Transferee WITH an existing Globe account:

    1. One (1) valid Proof of Identification
    2. Proof of Financial capacity (if applicable)
    3. Proof of Billing Address

Plan Renewal

If by the Account Owner:

  1. One (1) valid Proof of Identification

If via an Authorized Representative:

  1. Stand-Alone Plan Renewal form signed by the Account Owner

    Download the Stand-Alone Plan Renewal Form.

  2. One (1) valid Proof of Identification of the Account Owner
  3. One (1) valid Proof of Identification of the Authorized Representative

Postpaid Applications

  1. For Mobile Postpaid Application
    1. One (1) valid Proof of Identification
    2. Proof of Billing Address
    3. Proof of Financial Capacity or Proxy Proof of Financial Capacity
    4. Additional requirements for foreigners
  2. For Broadband Application

    Plan 1299 to 1899

    1. One (1) valid Proof of Identification
    2. Proof of Billing Address (REQUIRED if different from installation address)

    Plan 2499 and up

    1. One (1) valid Proof of Identification
    2. Proof of Billing Address (REQUIRED if different from installation address)
    3. Proof of Financial Capacity
    4. Additional requirements for foreigners

Handset/Device Return and Replacement

  1. One (1) valid Proof of Identification
  2. Proof of Purchase
  3. Device package with complete accessories

Change SIM

  1. For SIM Upgrade
    1. Actual/Physical SIM
  2. For Defective SIM
    1. Actual/Physical SIM
    2. One (1) valid ID
  3. For Lost SIM (with SIM bed or GCash card)
    1. SIM bed/GCash Card (if available)
    2. Notarized Affidavit of Loss (standard/customer provided) with the following details: Customer Name, Citizenship, Address, Customer Signature
    3. Two (2) valid IDs (at least one Gov't ID) presented during the Affidavit of Loss Notarization

Additional requirement for Postpaid Change SIM requests via an Authorized Representative:

  • One (1) valid ID of the Authorized Representative
  • Notarized Special Power of Attorney (SPA)
Globe Response to COVID-19

Learn more about how we’re responding to COVID-19.


Do What Matters While Being Safe At Home

Discover ways we can still stay connected, productive, and informed while being #SafeAtHome.

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