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Best-in-Class Service at Platinum Summit 2023 - Globe Newsroom

Globe Redefines Best-in-Class Service at Platinum Summit 2023

(Left to Right) Danny Theseira (Sr. Advisor, Globe), Darius Jose Delgado (Consumer Mobile Business Head, Globe), Cynthia Mangahas (Customer and Channel Experience Director, Globe Platinum), Ernest Cu (President and CEO, Globe Group), Kaisie del Carmen-San Pablo (Head, Globe Platinum), Cleo Celeste Santos (Head, Channel Management Group), Melissa Joy Landrito-Alfonso (Director of Operations, Globe Platinum), and Renato Jiao (Chief Human Resources Officer, Globe Group) lead the launch of Platinum Team of Experts.

As mobility increases and the consumer landscape continues to shift, Globe Platinum is revitalizing its best-in-class service for its market of established leaders and decision-makers, bringing the Platinum Advantage to a whole new level. 


In yet another pioneering innovation in service, Globe Platinum is elevating the level of care for its customers as it launches an elite team that makes life effortlessly greater.  


In its comeback convention since the pandemic, Globe Platinum launched the Platinum Team of Experts, a cadre of experts committed to delivering seamless and reliable service to Globe’s high-value customers across all connectivity needs— from mobile to broadband.


“Globe Platinum strives to constantly reshape the landscape of VIP customer service in the country. Through our Platinum Team of Experts, we reaffirm our promise to provide superior value and white glove care to our most discerning clients. Our focus is to ensure that our Platinum customers enjoy an effortless, unencumbered lifestyle – a greater life, together with Globe Platinum,” said Kaisie del Carmen-San Pablo, Head of Globe Platinum Business. 


The VIP team provides an unprecedented level of customer care covering Globe Platinum’s suite of services, serving as a one-stop-shop for all premium subscriptions, from mobile to broadband. 


The Platinum experts offer personalized services to VIPs, including direct interaction with a Platinum Relationship Manager, a one-to-one Globe expert, and round-the-clock access to THEA, Globe Platinum’s digital assistant and worldwide concierge. 


Their premium service offerings have also been expanded to include home visits from the Platinum Home Squad to help keep a well-connected home, even assisting them with digital device installations for the Digital Home of their dreams. Lastly, offline channels are also available via priority assistance in Globe Stores nationwide and a dedicated Platinum Hotline for its VIPs. 


“With the launch of our Platinum Team of Experts, we are elevating our level of service both online and offline to provide only the best to our customers and their evolving lifestyle. Through this elite team, we can ensure seamless and reliable mobile and broadband services anytime, wherever they may be,” said Cynthia Mangahas, Head of Platinum Customer Experience.


The Platinum Team of Experts is just one of the revolutionary innovations that Globe Platinum is rolling out in the coming months, as announced at the Platinum Summit 2023, a black-tie event held on July 18 to mark the brand’s celebration and commitment to an even more elevated brand of premium service for our Platinum customers.


The event, held at elegant The Fifth in Rockwell, Makati, gathered Globe Platinum’s dedicated frontliners as they renewed their commitment to delivering best-in-class service together for its most valued customers. 


Stay on the lookout for more best-in-class offers from Globe Platinum.


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