What is the GlobeOne App (And Why Do You Need It)?

Globe gets it: you want more than just phone calls and texts. You want entertainment, freebies, and tools to make life easier. Imagine an app that streamlines all your accounts, makes finding promos a breeze, and helps you discover benefits you didn't even know you had. That's the GlobeOne app.

Want to check your balance, add data, or upgrade your plan? GlobeOne makes it simple, so you can spend less time managing your account and more time enjoying everything else Globe has to offer.

The GlobeOne app allows Globe customers to track, manage, and control their accounts effectively. It features postpaid, prepaid, and broadband support and centralizes everything in a single dashboard, so checking in is fast, convenient, and efficient. This all-in-one platform makes it easy for users to learn how to create and activate their account or manage their prepaid or postpaid plan, too.

The app didn't always have this functionality. Globe used to have separate apps for different services. Recognizing the need for a more streamlined experience, Globe revamped its digital offerings by consolidating everything into the GlobeOne app.

Now, you can easily monitor your data usage, discover new perks, pay bills, and earn rewards, all in one place. It's the ultimate tool for maximizing your subscription.

Globe aims to enhance your mobile experience with the GlobeOne app. Here’s what it can do for you.

Globe's prepaid promos are tailored to your budget and lifestyle, giving you a variety of options for calls, texts, data, and more. You might have missed out on great deals in the past because they were scattered across different platforms. But with GlobeOne, all the promos you need are in one place.

Here's how you can find and subscribe to promos in the GlobeOne app:

1. Download the GlobeOne app, log in, and tap on the "Shop" tab.
2. Browse the available promos. You'll find options that fit your lifestyle.
3. Tap on a promo to see more details.
4. Tap "Subscribe" and follow the instructions.

Example Promos:

• Super Xclusive Go+ 99 Prepaid Promo: Up to 18 GB data for 8 days. Get up to 10 GB of 5G for all sites or 8 GB for your choice of apps, unli allnet texts, and a free discount voucher.
• GoEXTRA59 Prepaid Promo: Enjoy up to 5 GB of data, plus unli allnet calls and texts for 3 days.
• SURF4ALL99 Postpaid Add-On: 9 GB shareable data for all! This is open to Globe Prepaid, TM, Globe At Home Prepaid WiFi, Globe Postpaid, and Globe Platinum. Valid for 7 days. 
• RoamSurf4All 2599: Share 5 GB all-access data roaming with up to 4 other Globe/TM customers in Roam Surf destinations.
• FamSURF 299 HPW Promo: Get up to 50 GB shareable data, valid for 7 days.

Juggling multiple Globe accounts? Whether it's Postpaid, Broadband, or even a business account, GlobeOne simplifies the process. You can add and manage up to 10 Globe accounts in one app, providing a convenient overview of all your services without switching between different platforms.

Important note: If you added more than 10 accounts before the July 2022 app update, those numbers are still visible, but you can't add more unless you remove some.

Here's how to add and manage accounts on GlobeOne:

1. Login to GlobeOne.
2. Go to the “Profile” tab and tap on “Account Management.”
3. Tap “Add Account."
4. Choose from “Broadband,” “Mobile,” and “GFiber Prepaid.”
5. Follow the instructions and add the number and account name.
6. Follow the prompts to verify the account and link it to your profile.

Once linked, you can easily switch between accounts to check your bills, pay your balance, view usage, and more. It's a simple way to stay organized and on top of all your Globe services.

Data is essential for staying connected, but going over your limit can be costly and inconvenient. While Globe offers SurfAlert, GlobeOne takes data management a step further. It allows you to monitor your data usage in real-time, giving you complete control over your consumption.

Here's how to track your data usage on GlobeOne:

1. Check your dashboard. 
2. Your remaining data allowance is prominently displayed on the upper left side of your app's home screen.
3. Tap on your account or on the data icon. 
4. Scroll down to “Your plan usage.” You should see a detailed breakdown of your consumption.

Bonus: If you're running low on data, you can easily top up directly through the app, eliminating the need for separate transactions or text registrations. It's a hassle-free and seamless way to stay connected.

Gone are the days of lining up at payment centers to settle your Globe bills. With the GlobeOne app, postpaid users can easily view and pay directly through the app. Here's how to check your bill:

1. Open the app and tap the "Pay Bills" icon at the bottom of your screen.
2. See your current bill, due date, and outstanding balance. 
3. Tap “View Bill” for a detailed breakdown of charges.
4. Select your preferred payment method (e.g., credit/debit card, GCash, bank transfer).
5. Follow the prompts to finalize your payment.

You can pay the following postpaid bills on GlobeOne:

• Your mobile account
• Your GFiber account
• Your Globe At Home account

GlobeOne's bill payment feature offers convenience and transparency. You can track your bill history, view your payment due dates, and monitor any excess usage, ensuring you're always on top of your finances.

You can also make various service requests through the GlobeOne app, such as temporarily disconnecting your line or getting a history of your billing statements. Instead of calling or waiting in line at a service center, you can accomplish everything remotely from the comforts of home.

With the GlobeOne app, you can quickly buy mobile load or data anytime and anywhere. This is a faster and more convenient way of topping up without spending time going to a convenience store or mall.

Likewise, you can score the app’s different Globe prepaid promos for your everyday needs. There are many categories to discover and explore, like hot deals for students, families, and gamers.

Download GlobeOne App to register and activate these promos:

The app also offers rewards you can redeem through Globe’s partners. With over 3,000 partners nationwide, you'll never run out of places to spend your well-earned points. Lazada, Shopee, Grab, Zalora, and Landers Superstore are just some of the partners you get to shop from.

In addition to converting your points to e-gift vouchers, you can redeem them for mobile surfing or donate them to charitable organizations. Partner organizations include PAWS Philippines, the ABS-CBN Foundation, Ayala Foundation, and Rise Against Hunger.

On that note, it’s great to know that earning points is very simple. If you’re a Globe prepaid customer, you get points based on how often you reload. Postpaid users earn points by paying their monthly bill on the app! Whether you use prepaid or postpaid, though, every ₱50 spent on Globe services grants you one Rewards point.

Along with redeeming Globe Rewards for the best shopping experiences yet, Globe also offers exclusive discounts with its partner brands. You can choose from different products, services, and brands when copping these exclusive discounts, which makes for a more unique and customized customer experience.

Most of Globe’s partners have branches all over the country, so you don’t have to worry about being in a specific location to access these.

GlobeOne isn’t just for managing your mobile services. Think of it as your one-stop bill payment hub. You can settle a wide range of bills with just a few taps, from airline tickets to credit cards and even government fees. Save time and avoid late fees by consolidating your payments in one convenient place!

Need to clarify a charge, troubleshoot a connection, or simply want to ask a question? Reach out to Globe’s support team right within the app. Tap on the “Help” icon on the upper right-hand corner of the home screen and choose from the Help categories on the page. Or scroll to the bottom and click on “Get Help” to chat. Skip the phone queues and get personalized help whenever you need it!

The GlobeOne app allows prepaid customers to make transactions seamlessly, saving effort and time. With the app at your fingertips, you can quickly load your number based on your preferred plan or mobile allocation.

Being a prepaid customer also gives you access to some of the app’s promos, which are regularly updated and renewed.

Postpaid customers can also benefit from the GlobeOne app, but instead of loading your number, you can use it to track your plan’s overall data usage. Additionally, you can use the app to renew your plan or modify it based on your lifestyle.

Use the app for reporting concerns about your plan, like changing or reconnecting a line. Need to clarify a charge or have a billing inquiry? You can also report concerns related to: 

• Monthly Recurring Fee
• Excess Usage
• One-time Charges
• Bill Adjustments
• Unposted Payment

You can also get access to perks and rewards exclusive to postpaid customers.

For customers of broadband products such as GFiber Unli Plans, the app allows you to check your summary and data usage. You can also utilize it to check your broadband's past or upcoming bills.

You can also run Self-Diagnostics to troubleshoot your WiFi connection. If the diagnostics show no issues but you’re still experiencing problems, you can easily book a technician visit right from the app.

Additionally, you can use promos and load them to your broadband plan, too. GlobeOne gives you access to exclusive promos and free content on platforms like HBO GO, Viu, and more. HomeSURF gives you 150 GB of data allocation (120 GB open access data plus 1 GB daily for Watch, Learn, and Earn).

For GFiber customers, the GlobeOne app is your go-to tool for managing your internet connection. Here’s what you can do:

• How to Register: New to GFiber Prepaid? No worries! The app guides you through the registration process, making it easy toget started.
• How to Top Up: Need more data? Top up your account seamlessly through the app using various payment options.
• How to Troubleshoot: Experiencing connectivity issues? The app provides troubleshooting tips and helps you get back online quickly.

Signing up and creating a new account on the GlobeOne app is simple. Anyone with a Gmail, Facebook, or Yahoo account can easily register.

Choose which email or social media site you’d like to use to connect your account and mobile number. Afterward, you should receive a one-time password (OTP) within five minutes.

If you already have a GlobeOne app, tap the “Login” button and enter your credentials, email address, or phone number. Note that your enrolled accounts won’t be automatically added to your account list even if you’ve already registered to the current app.

Registering via your broadband is also an option. Enter your Home Prepaid WiFi, select your modem, and wait for the app to register your account. Depending on the modem model, some may require you to input an OTP, which will be sent to your modem's SIM.

The GlobeOne app provides countless benefits to Globe customers: from allowing them to subscribe to promos to easily sharing load. The convenience and possibilities are virtually endless.

You can add your Prepaid WiFi account to the GlobeOne app by connecting it to your HPW modem. Go to your profile and tap on “Account Management.” Then click on “Add account.” Once you’ve added your modem, wait for the verification method of your choice and security questions. After verification, you’ll be able to confirm your broadband account.

You can request to terminate your postpaid account by going to the app’s dashboard and selecting the “Help” icon at the top corner. Then click on the “Get Help” button at the bottom of the screen.

You can view your plan by going to the main page of your account and tapping “View Details.” You can see your plan, personal information, and address on this page. If you want to edit or change your details, you can tap the “Help” icon. Here, someone should be in touch to address your request.

Yes, you can! You can see your bills in detail within the app and pay them using different payment channels such as credit cards or GCash.

To convert your extra data into rewards, go to your dashboard and click “Rewards.” Select “Convert Data” and choose the account or promo. Tap “Convert Data” and wait for the success page to load.

Yes! Tap on the account you want to remove. This will redirect you to the account’s details page, where you can tap the “Edit” icon and then “Remove This Account.”

If you need assistance with the app or your accounts, tap the “Help” button at the bottom of your dashboard. This feature lets you submit concerns regarding bill inquiries, line reconnection, connection issues, and account information.

With all the things you can do on this app, GlobeOne is pretty much set up to be every Globe subscriber’s go-to. By unifying different services into one central platform, Globe users can enjoy superb comfort and convenience like never before. The app is available today on different OS platforms; download it on the App Store or Google Play Store.