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Prime Video for Globe At Home | Help & Support | Globe

Prime Video for Globe At Home FAQ

What is Prime Video?

Prime Video is a video streaming service where customers can enjoy unlimited access to world-class entertainment from award-winning Originals and thousands of movies and TV series anytime, anywhere.

What type of content can I watch on Prime Video?

You can enjoy critically acclaimed Amazon Originals such as "The Lord of The Rings: The Rings of Power", "The Marvelous Mrs. Maisel", "The Boys", and "The Wheel of Time" with Prime Video. Exciting local and regional titles are also added in Prime Video like the KDrama "Anna" and "Yumi's Cells, animes like "Jujustsu Kaisen", and local titles like "Big Night".

How many devices can I use for Prime Video?

A single Amazon account can be signed into as many devices as possible. However, Prime Video allows streaming only on up to three (3) devices at the same time.

Can I watch Prime Video on my TV?

Yes. Prime Video supports Apple AirPlay and Google Chromecast.

Who are eligible for 3-month Prime Video access from Globe At Home?

The following are eligible to redeem their 3-month access to Prime Video, on us
  • New Globe At Home Postpaid customers who applied for a plan from June 16, 2020 onwards.
  • All existing Globe At Home Postpaid customers who upgraded their current plan from June 16, 2020 onwards and have never redeemed the offer before.

Customers can only claim the offer once. If you have already claimed your 3-month access to Prime Video from Globe, then you are no longer eligible.

How do I claim my 3-month access to Prime Video?

Download the GlobeOne app to learn how to redeem the 3-month access. You will also receive an email from [email protected] containing a redemption link for your 3-month access within 48 hours upon installation of your broadband plan. If it doesn't appear in your inbox, please check your spam email.

When does my 3-month Prime Video offer start?

Your 3-month access starts on the day the email with the redemption link was sent.

I can't find my Prime Video redemption link email. What do I do?

You can redeem your 3-month access to Prime Video via GlobeOne. You will have to register your Globe At Home account via GlobeOne to avail of the offer. Note that the redemption link has a 20-day validity. If your link has already expired, you may reach out to us through the help and support section of the GlobeOne app.

I'm a Globe At Home customer who is eligible for 3-month Prime Video access. Until when can I redeem the offer?

Your 3-month Prime Video access may be redeemed within 20 days upon receipt of the email informing you of the offer. Please note that the access is only valid for 3 months, starting on the day when your redemption email was sent.   

I have an active paid subscription to Prime Video. Will I be able to redeem the offer?

No, you will not be able to claim your 3-month Prime Video access using an email address that is tied to an active paid Prime Video subscription. You must end your current subscription or create a new account using a different email address.

I have claimed my 3-month access to Prime Video promo from my Globe Postpaid mobile plan. Will I be able to claim my 6-month access with my Globe At Home plan?

To maximize Globe's offers, redeem your 3-month Prime Video access using a different email address and create a new account.

How do I unsubscribe from Prime Video?

You can unsubscribe from Prime Video by going to your GlobeOne app's dashboard. Your Prime Video subscription will be displayed under "Paid Add-ons". By clicking on the unsubscribe button, you will be informed of the date when you will lose access to Prime Video if you decide to cancel your subscription. Click on the unsubscribe button to confirm.

What happens after I cancel my Prime Video subscription?

Once unsubscribed, you will immediately lose access to your Prime Video and no longer be able to watch movies and TV shows on the app and website.   

What happens at the end of my 3-month Prime Video access?

At the end of your 3-month access, you will receive an email informing you that your access has already expired. The email will also contain a link that will allow you to continue to the paid version worth P149/month. If you choose not to click on the link, your subscription will automatically expire and you will not incur any charges.

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