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eSIM | Help & Support | Globe

eSIM FAQs

What’s an eSIM?

An eSIM is a digital SIM that’s embedded and can’t be removed from certain mobile phones and allows you to activate a mobile phone plan from your network operator without the use of a physical nano SIM.


Devices that support an eSIM already have the SIM embedded into the device.  This SIM is ready to be activated by Globe based on the configuration of the mobile device. Depending on what the device can support, users may add multiple profiles or mobile numbers, which can be used one to two at a time.


In 2018, Globe was the first to make the eSIM  available in the Philippines.

How’s it different from a physical nano SIM?

A physical nano SIM is something you can hold and remove from your device. When your device supports an eSIM, this means:

  •  The SIM is already embedded into the device.
  •  It’s ready to be activated by the network carrier based on the configuration of the mobile device.
  •  Users may add multiple profiles or mobile numbers which can be used up to two at a time, depending on the device.

Can I get an eSIM with Globe? Do all iPhones support an eSIM?

If you're a Globe Postpaid customer and ordered the following devices from Globe, you may activate the eSIM of your eSIM-capable phone starting December 27, 2018. Both Globe stores and the New Globe Online Shop (only for new postpaid applications) will be ready to assist you with this.


  • iPhone XS, iPhone XS Max, iPhone XR

  • iPhone 11 Series or later

  • Samsung Note 20 5G and Samsung Note 20 Ultra 5G

  • Samsung S20 Series or later

  • Samsung Z Series

  • Huawei P40, P40 Pro, Mate 40 Pro

  • iPad Pro 12.9 (3rd Gen - 5th Gen)

  • iPad Pro 11-inch (1st Gen - 3rd Gen)

  • iPad Mini (5th Gen - 6th Gen)

  • iPad (7th Gen - 9th Gen)

  • iPad Air (3rd Gen - 5th Gen)

  • Apple Watch SE

  • Apple Watch 3 or later


All these devices released by Globe support an eSIM. To confirm this, you may check your phone settings. 

  • For iPhones, Go to Cellular > About and look for "Add Cellular Plan."

  • For Android devices, Go to Connections > SIM Card Manager


Note though that some countries have released iPhone versions that don’t support an eSIM.

Can I get an eSIM if I’m a Globe Prepaid/TM customer?

At present, the eSIM is available only for Globe Postpaid and Globe Prepaid customers. Don’t worry, we’re working to make this feature available for our TM customers soon.


For more info about the Globe Prepaid Local eSIM click here.

How do I activate the eSIM on my eSIM-capable phone?


You may activate your eSIM following these steps:


For iPhone:

  1. Open the device and connect to the internet.

  2. Go to Settings > Click "Cellular".

  3. Click "Set Up Cellular" or "Add eSIM".

  4. Go to QR Code scanner.

  5. Scan the eSIM digital QR code.

  6. Click "Add Cellular Plan".

  7. Disregard the pop-up message and click "OK".

  8. The eSIM will be displayed with your mobile number. Your device is now ready for use.


For Android:

  1. Open the device and connect to the internet.

  2. Go to Settings > Click "Connections".

  3. Click "SIM Card Manager".

  4. Click "Add Mobile Plan" > Click "Scan Carrier QR Code"

  5. Scan the eSIM digital QR code.

  6. Click "Confirm".

  7. The eSIM will be displayed with your mobile number. Your device is now ready for use.


If you experience difficulties activating your eSIM, you may file a request for assistance via GlobeOne Help and Support or visit the Globe stores listed in the next question and we’ll gladly assist you.

Where can I get an eSIM?

For new customers, you may choose to get an eSIM upon application of a new postpaid plan in the New Globe Online Shop

  1. During plan application, choose “eSIM” when asked to pick your preferred type of SIM
  2. Once your application is approved, the eSIM will be sent to your email via a digital QR code.


For plan renewal customers,  you may choose to get an eSIM when renewing in the New Globe Online Shop.

  1. During plan renewal, choose “eSIM” when asked to pick your preferred type of SIM.
  2. Once your renewal is approved and your device is delivered, visit the GlobeOne app.
  3. From the GlobeOne app dashboard, click More then Help which will redirect to Globe’s Messenger account.
  4. From the menu in Messenger, select Get Started with Globe and choose Activate SIM, then select Plan Renewal.
  5. Enter your mobile number.
  6. Enter the last 4 digits of your old SIM.
  7. Enter ESIM.
  8. A reference number for your request will be sent and a Globe Care Specialist will reach out to you within 48 hours to help you activate your eSIM.

Can my eSIM support multiple profiles or mobile numbers? If yes, how many?

eSIM-capable devices allow between 7-10 profiles. You may use one to two profiles at a time, depending on the device.

I’m a Globe Platinum customer; can I activate the eSIM profile of my Globe Platinum subscription on my smartphone?

Yes you may, activate the eSIM profile on your smartphone. To confirm this, you may check your phone settings. Go to Cellular > About and look for "Add Cellular Plan."

Can I activate this eSIM with other local operators/networks?

If you got your new iPhone through Globe, the physical nano SIM and the eSIM will work exclusively with Globe and won’t be activated with other telcos.


If your device has been unlocked, you may get in touch with your chosen operator to inquire about its availability and mechanics.

I lost my eSIM voucher before scanning it, what should I do?

You may request for a new eSIM code via the GlobeOne app or you may go to the nearest Globe store to request for a new code free of charge.


If you're unable to get an eSIM voucher right away, just ensure that your line is temporarily disconnected to prevent any unauthorized usage.

Will I be able to enjoy Globe’s roaming service in other countries using my Globe eSIM?

Yes, you may enjoy Globe's roaming service in other countries using your Globe eSIM.

OneNumber FAQs

How do I activate OneNumber in my Apple Watch?

OneNumber is an add-on service that will allow you to share your mobile phone number with your watch. Aside from the usual bluetooth connection to the primary mobile device, the Apple Watch LTE can be connected to the network via LTE eSIM technology, and as such, can make transactions with the network directly (make and receive calls, make and receive text, and use/access data-dependent content and services even when not in proximity with your mobile phone (or primary device).


OneNumber is best experienced by pairing only one Apple Watch with your iPhone.


OneNumber add-on costs P199.00 per month and comes with 1GB data allocation on top of your existing data plan.


These are the requirements for pairing your Apple Watch to your iPhone:

  • Must be using iPhone 6s or later running iOS 15.2 or later
  • Must be using the Apple Watch (GPS+Cellular) Series 3 and later and Apple Watch SE running watch OS 8.3 or later
  • Active Globe SIM card (Physical SIM or eSIM) is connected to your iPhone
  • The iPhone must be connected to the Globe network and Bluetooth must be turned on.
  • The iPhone is connected to the internet (WiFi or data)

To activate OneNumber, follow these steps:


Make sure your iPhone is connected to the Globe network, Bluetooth must be turned on and connected to the internet (WiFi or data).


Step 1: Open the Apple Watch app on your iPhone 

Step 2: Pair your Apple Watch to your iPhone 

Step 3: When prompted during setup, confirm your Globe OneNumber subscription

Step 4: If successful, a confirmation screen will appear advising that your OneNumber is activated.

Step 5: Done! You have successfully activated OneNumber. You can now receive and send calls / messages on your Apple Watch using the same number of your phone.



The following customers are eligible for the OneNumber199:

  • iPhone 6s and higher with iOS 15.2 or later
  • Apple Watch Series 3 and higher (Cellular) with Watch OS 8.3 or later
  • Existing Globe Postpaid / Platinum Plan

Your Apple Watch can connect to your iPhone when itʼs near a Wi-Fi network or via cellular.  When your watch connects to cellular, it uses LTE networks. The cellular button on your watch turns green when you have a connection. The green dots show the signal strength.


These Apple devices can support the OneNumber add-on:

  • Mobile phones: iPhone 6s or later running the latest iOS version.
  • Wearable device: Apple Watch Series 3 (GPS + Cellular), Apple Watch Series 4 (GPS + Cellular), Apple Watch Series 5 (GPS + Cellular), Apple Watch SE (GPS + Cellular) Apple Watch Series 6 (GPS + Cellular), Apple Watch Series 7 (GPS + Cellular)

How do I terminate OneNumber?

You may opt out from OneNumber via GlobeOne following these steps:

  • Log in to GlobeOne
  • Go to Help & Support.
  • Search - I want to change my plan packs and boosters, then tap Raise a Concern
  • Provide a detailed description of your concern: Remove OneNumber199

A Globe Care Specialist will contact you within 48 hours to request your process.


Once successful, you may proceed to remove the cellular plan for your Apple Watch


To know more how about how you can remove your Apple Watch's cellular plan, visit Apple Support at https://support.apple.com/en-us/HT207578.

How do I stop OneNumber Add-On if my Apple Watch gets stolen/lost?

To avoid unauthorized access on the watch, you may contact Globe to terminate your OneNumber Add-On.


You may request to opt out from OneNumber via GlobeOne following these steps:

  • Log in to GlobeOne
  • Go to Help & Support.
  • Search - I want to change my plan packs and boosters, then tap Raise a Concern
  • Provide detailed description of your concern: Remove OneNumber199.


A Globe representative will contact you within 48 hours to request your process.

What happens to OneNumber if I change my phone number?

If you change your postpaid number to a new postpaid number and want to continue using number sharing, contact Globe to opt out to OneNumber then remove the carrier plan on your device. Then perform "Set up cellular" to subscribe to the OneNumber add-on service.

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