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GlobeOne App Account Creation FAQ - Globe Help & Support

GlobeOne App Account Creation FAQ

How do I create an account?

To start creating your GlobeOne app account, you may follow these steps below:

GlobeOne app step-by-step account creation

How do I add/delete an account in GlobeOne?

For Mobile Prepaid, Postpaid, and Globe At Home Broadband accounts:

GlobeOne app account creation for consumer accounts

For Home Prepaid WiFi account:

GlobeOne app account creation for Home Prepaid WiFi account

After clicking your modem type, the app will detect your Home Prepaid WiFi modem and register it automatically. If you previously changed/updated your Home Prepaid WiFi username and password, you will need to re-enter it again.

Note that there are few modems that may require one-time PIN verification.This means that after selecting the modem, one-time PIN will be sent to the Home Prepaid WiFi modem SIM. Don’t worry, the app will guide you on how to access the Home Prepaid WiFi modem’s SIM which can be done within the app.

To remove or delete an account, tap “Profile” and “Account management”. Select the account you want to delete and swipe left to reveal the trash icon. Tap the trash icon to proceed.

How many Globe accounts can I register in one GlobeOne app account?

You can register up to 10 Globe accounts in one GlobeOne app.For those who are able to add more than 10 accounts prior to the latest July app update, the registered numbers are still visible on the app and will not be deleted. However users cannot anymore add unless they delete one account from the list.

As for the number of devices, there’s no limit on how many mobile devices you use and register your new GlobeOne account . What is not allowed is using it simultaneously. This limitation is applied to prevent fraudulent activities.

In case you’re adding a Globe account but keep on receiving, “We’re sorry about that” or “oops, something went wrong”. You can simply tap the “Go Back” button and retry. If it still doesn’t work, you may exit the app then try again.

I updated my GlobeOne app to the latest version, but I am missing my accounts. What can I do??

To retrieve your accounts in case this happens, you may follow the steps below:

GlobeOne app account retrieval

How can I reset my password?

On the page where you need to enter your 6-digit PIN, tap “Forget PIN?”. You will then receive OTP to verify your mobile number and then proceed to nominate a new PIN.