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Netflix FAQ - Globe Help & Support

General FAQs

What is Netflix?

Netflix is a global provider of on-demand movies and TV series. It is also known to own original and quality content which may be viewed anytime and anywhere.

What type of content will I expect to watch on Netflix?

There are a number of quality movies and TV series that you can watch via Netflix ranging from Action, Comedy, Drama, Horror, and Romance. There is a parental control mechanism to limit kid-friendly content for young viewers' entertainment. But what's unique about Netflix is its original and quality programming.

How fast does my Internet need to be able to stream content on Netflix?

The minimum required connection speed is 0.5Mbps, but you may want a faster connection for improved video quality.

The recommended Internet download speed per stream for high definition quality content is 5.0Mbps.

How do I watch videos on Netflix?

You can stream videos online at or download the Netflix app to your iOS or Android device using a Philippine account.

You can watch content on Netflix instantly from any internet-connected device that offers a Netflix app, such as a smartphone, tablet, gaming console, laptop or streaming media player (set-top box).

Can I download any content from Netflix?

Yes, you can download selected movies and TV shows from Netflix. Just refer to the library of content that are available for download, choose your movie/ TV episode, and then click the download icon.

It is best to download while on Wi-Fi and you may download as many movies and series as you like as far as your device storage can accommodate. Successful downloads can then be watched on-the-go even without access to the internet.

How many devices can I use Netflix on at the same time?

The number of devices that may be allowed to instantly watch simultaneously will depend on your Netflix subscription plan.

What are the available Netflix plan subscriptions?

You can subscribe to any of the following Netflix plans:

  • Netflix Mobile (P149/month) Standard Definition video quality (SD) with only 1 concurrent user allowed. Mobile and tablet devices only.
  • Netflix Basic (P249/month) – Standard Definition video quality (SD) with only 1 concurrent user allowed
  • Netflix Standard (P399/month) – High Definition video quality (HD) with 2 concurrent users allowed
  • Netflix Premium (P549/month) – Ultra High Definition video quality (UHD) with 4 concurrent users allowed.

Can I change my Netflix plan while I’m subscribed to the service?

Sure! You can change your Netflix subscription anytime. Remember though that any change will reflect on your next subscription cycle and your paid Netflix is charged at the end of your monthly subscription.

How do I cancel my Netflix subscription?

You may cancel your Netflix subscription anytime by texting NETFLIX STOP to 2157. You may also access your account settings in the Netflix app and follow the steps below:

  1. In the Netflix app, click the burger icon in the upper left corner of your home screen beside the Netflix logo
  2. Under Settings, click Account
  3. Click Cancel Membership
  4. Click Complete Cancellation to confirm the action. You should see a message saying your Netflix cancellation will be effective at the end of your current subscription period. You will also receive an email confirmation of your cancellation.

I already unsubscribed from Netflix and received a confirmation via text, but how come I can still access my account? Will I still be charged for the subscription I canceled?

No, you won’t be charged anymore. The status of your account will automatically update within the next few days.


What is account sharing?

Account sharing is when you share your Netflix credentials to other people, regardless if they live within your household or outside it.

Can I share my Netflix account?

Anyone in your household can use your Netflix account. People who are not in your household will need to sign up for their own account to watch. Please visit for more information.

What is a Netflix Household?

A Netflix Household is a collection of the devices connected to the internet at the main place you watch Netflix. A Netflix Household can be set using a TV device. All other devices that use your Netflix account on the same internet connection as this TV will automatically be part of your Netflix Household. Visit for more information.

How does Netflix detect whether a device is within a Netflix Household?

Netflix uses information such as IP addresses, device IDs, and account activity to determine whether a device signed into your account is part of your Netflix Household. 

Can I still watch Netflix outside my home?

Netflix is easy to use when on the go or traveling. Use Netflix as usual to watch on your portable devices - like a tablet, laptop, or mobile phone - or sign into a new TV, like at a hotel or a holiday rental. Visit for more information

Who is affected by account sharing?

This new feature affects Netflix users who live outside the household of the account holder.

What is the impact of password sharing to users who charge their Netflix subscriptions to their Globe Postpaid / Platinum / Globe At Home bills?

For existing Netflix account owners who directly charge their subscription to their Globe bill, there is no impact. They should be able to use their subscription as is.

For Netflix users outside the households of the main account owners who want to transfer their existing profiles, they will need to create a new account.

I am one of those users living outside the household of Netflix account owners and am now forced to create a new account. What if I want my subscription charged to my Globe bill?

You may charge your new Netflix account directly to your Globe bill by visiting Please note that by creating a new Netflix account, you will be unable to transfer your existing profile. This means titles in your Watch History, Downloads, and My List will not be moved to your new account.

I still want to know more about Account Sharing. Where do I go?

For more information about Account Sharing, you may visit