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Reach 4 The Stars Fan Meet FAQ - Globe Help & Support

Reach 4 The Stars Fan Meet

What is Reach 4 The Stars Fan Meet?

This is a Globe exclusive fan meet where you will meet the famous Thai actors Bright Vachirawit, Win Metawin, Nani Harunkit and Dew Jirawat!

What are the event details of Reach 4 The Stars Fan Meet?

Reach 4 The Stars Fan Meet  will happen on:

  • Date: November 20, 2022

  • Time: 1:00 PM

Venue: 5th Avenue, BGC, Taguig City

How do I get access/ tickets to the fan meet?

This is open to all Globe Mobile Prepaid, Postpaid, Platinum, TM, Home Prepaid WiFi, GAH Postpaid and with sufficient Rewards points.


To get a fan meet e-ticket, Globe customers can redeem Rewards points and automatically get a ticket to the Reach 4 The Stars Fan Meet.

Ticket CategoryRewards points requiredNo. of Raffle EntryPlatform to redeem Rewards points

Seated

20 points

Ultimate Fan Experience: Get 1 Seated Ticket to The Globe Reach 4 The Stars Fan Meet + A Chance to Win a Group Photo



1



GlobeOne app


Standing

10 points

Ultimate Fan Experience: Get 1 Standing Room Only (SRO) Ticket to The Globe Reach 4 The Stars Fan Meet

N/A

GlobeOne app

How do I redeem the Rewards and get a ticket to the Reach 4 The Stars Fan Meet?

Step 1: Log in to your GlobeOne App and click on the "Rewards" icon.


Step 2: Choose "Ultimate Fan Experience: Get 1 Seated Ticket to The Globe Reach 4 The Stars Fan Meet + A Chance to Win a Group Photo" for 20 Rewards points or "Ultimate Fan Experience: Get 1 Standing Room Only (SRO) Ticket to The Globe Reach 4 The Stars Fan Meet" for 10 Rewards points.


Step 3: Wait for a text confirming successful redemption.


Step 4: Claim your e-ticket/QR code at tickelo.com

How do I claim my e-ticket at tickelo.com?

Step 1: Once you are logged in to your Tickelo account, click on the event page you wish to purchase.


Step 2: You will be directed to the event page.


Step 3: To claim tickets, click the "Click to Unlock" box. Input the code you have received via GlobeOne app.


Step 4: Once unlocked, click the '+' to add one (1) ticket. To proceed, click "BUY NOW".


Step 5: You will be directed to the "ORDER SUMMARY" page and click on "Checkout"


Step 6: Confirm Order: Double check the details to your order. To proceed, click the BUY TICKETS button.


Step 7: Once order has been completed, your tickets will be visible under MY TICKETS page and sent to your email.

I don't have a Tickelo account, what should I do?

Step 1: Visit www.tickelo.com and click on "My Account".


Step 2: Click on "LOGIN" and register your details.


Step 3: Once the details are inputted, click "SIGN UP" and you will receive an email notification.

How come I can't see the Rewards voucher to claim an e-ticket to the Fan Meet via GlobeOne app?

Thank you for your interest but due to the high number of requests, the ticket to the fan meet has been sold out.

Until when can I redeem the rewards voucher and get a ticket to the fan meet?

You can redeem from November 10 - 15, 2022 only or until supplies last.

I did not receive an e-ticket code when I input the codes I received from my Rewards redemption, please help me.

I am so sorry to hear that, please email your concerns to [email protected] with the following details:


Full Name:

Mobile Number:

Email address registered at Tickelo:


Please expect up to 48 hours for a response (except public holidays and weekends).

I redeemed 20 rewards points and it says, I have a chance to win a Group Photo with Bright, Win, Dew and Nani. Is there something that I need to register for?

Thank you for your rewards redemption. You are correct, since you redeemed "Ultimate Fan Experience: Get 1 Seated Ticket to The Globe Reach 4 The Stars Fan Meet + A Chance to Win a Group Photo" for 20 Rewards points, you are eligible for a chance to win a Group Photo with the Bright, Win, Dew and Nani on November 20. Visit glbe.co/Reach4TheStars to register your details.

How many winners will be selected for the Group Photo?

There will be 30 lucky Globe customers who will win a Group Photo with the 4 Thai actors.

When is the raffle draw?

The raffle draw is on November 16, 2022; 3PM via Google Meet. The raffle draw will be in presence of a DTI representative witness. The raffle draw is not open to the public.

How will I know if I am one of the lucky Group Photo winners?

Group Photo winners will be announced on November 17, 2022 on Globe Telecom’s social media channels.

I am one of the Group Photo winners with the (4) Thai actors, what time do I meet them?

Congratulations! The details of the Group Photo will be emailed to the winner's email address he/she registered at glbe.co/Reach4theStars. Customers should provide a correct email address upon raffle registration.

How come, the Group Photo raffle is only for 20 Rewards redemption?

Thank you for your interest in our promo. Please continue to load/top-up and pay bills at the GlobeOne app to earn more Rewards points!

Are the seats for seated tickets assigned during the fan meet?

The seats for the seated ticket holder is on a first come , first served scheme.

I don't have a GlobeOne app, can I still get tickets to the fan meet?

Unfortunately, tickets to the fan meet can only be accessed via the GlobeOne app and if you have sufficient Rewards points. Download the GlobeOne app now at https://globeone.onelink.me/ej7I/G1SMS.

I am already in the venue, how can I get inside?

Step 1: Ticket Scanning and Tagging

  • Present your e-ticket/QR code from Tickelo for scanning
  • Get your event wrist tag 


Step 2: Security Check

  • Present your vaccination cards and check bags for security.


Step 3: Enjoy the event

  • Proceed to the area (seated or standing) based on your e-ticket.

Are minors allowed to watch the fan meet alone?

For fan meet goers aged 13 years old and below, a companion/guardian of legal age is required to join. The companion / guardian should have their own fan meet ticket.

What should I bring to the fan meet?

You may present your e- ticket together with your (1) valid ID and vaccination card (printed or digital copy) upon entrance to the venue of the fan meet on November 20, 2022. Concert goers must be fully vaccinated and should follow safety health protocols.

Am I allowed to give gifts to Bright, Win, Dew and Nani?

Gifting is not allowed but if there will be changes, it will be announced on the social media channels of Globe Telecom.

My e-ticket is not working while being scanned, what should I do?

A designated team from Tickelo - our ticketing platform partner will further assist you if this unfortunate situation happens.

IMPORTANT REMINDERS / TERMS & CONDITIONS:

  • Open to all Filipinos who are Globe Mobile Prepaid, Postpaid, Platinum, TM, Home Prepaid Wifi , Globe At Home with sufficient Rewards points and who are currently residing in the Philippines are eligible to avail of the fan meet ticket and join the Group Photo raffle promo.

  • Customers can only redeem once per Rewards voucher (1x only: Ultimate Fan Experience: Get 1 Seated Ticket to The Globe Shoot 4 The Stars Fan Meet + A Chance to Win a Group Photo ; 1x only Ultimate Fan Experience: Ultimate Fan Experience: Get 1 Standing Room Only (SRO) Ticket to The Globe Shoot 4 The Stars Fan Meet)

  • Limited Seats only or until supplies last.

  • If a customer redeemed 20 rewards points voucher, the customer cannot redeem another 20 rewards points voucher but the customer can still redeem the 10 rewards voucher and vice versa.

  • All sign-ups/ registrations will be extracted from the portal and filtered for duplicate entries if applicable.

  • A total of 30 winners from customers who redeemed 20 Rewards points will be selected to the Group Photo w/ Bright, Win, Nani and Dew.

  • Globe, together with a DTI representative witness, will select the winners of the raffle via Zoom / Google Meets call at 3:00 PM; November 16, 2022.

  • Determination of winners will be done via electronic raffle using the randomizer on www.random.org.

  • Group Photo access/ winners is non-convertible to cash and non-transferable and cannot be sold.

  • Group Photo Winners will be notified via their registered email address, SMS from Globe and registered mail.

  • The names of Group Photo winners will also be announced/published on November 17 or 18, 2022 via the official Globe Telecom  Facebook page.

  • Customers will shoulder the transportation cost in going to the event and to the venue.

  • The details of the Group Photo will be sent via the email address the winner provided in the registration/portal page when he/she joined the promo. Promo participants must ensure that he/she will provide a correct email address.

  • Group Photo is subject to terms and conditions set by Globe and the concert promoter.

  • Tickets may only be used/ claimed once.

  • For concert goers aged 13 years old and below, a companion/guardian of legal age is required to join. The companion / guardian should have a fan meet ticket.

  • 1 Valid ID and vaccination card (physical or digital copy) are required to enter the venue. Concert goers must be fully vaccinated.

  • E- ticket is required to be able to enter the venue.

  • Gifting of Rewards points is not allowed.

  • The QR code in your e-ticket only allows one entry per scan.

  • The ticket must not be re-sold. Unauthorized duplication of this ticket may prevent your admittance to the event.

  • You must at all times abide by all event's rules and regulations.

  • You will be issued one (1) wristband on the day of the fan meet. The wristband exchange constitutes a personal license to attend the fan meet. You agree to your personal data collection and usage by exchanging the wristband.

  • The wristband grants the Promoter (and its designees) the right to include the attendees image, likeness, actions, and statements in any live or recorded audio, video, film, webcast, stream, or other transmissions, exhibition, simulcast, or reproduction made of, or, at, the fan meet in any medium or context for any purpose, including commercial or promotional purposes, without further authorization or otherwise.

  • Employees of Globe Telecom, Inc., its affiliates, suppliers, concessionaires, third party agents and their relatives up to the second degree of affinity or consanguinity are disqualified from joining the Group Photo raffle.

  • By participating in the Group Photo raffle draw, the participant agrees to the terms and conditions set by Globe governing the rules of participation. Globe Telecom Inc. reserves the right to verify the participant’s personal information for the administration of the raffle. In the event such verification is not accomplished to the satisfaction of Globe, the customer will be disqualified from the raffle with prior DTI approval.

  • By participating in the raffle, the Group Photo winner agrees to cooperate with and participate in any advertising or publicity activities of Globe relating to the raffle draw without any compensation. The Group Photo winner agrees that Globe Telecom Inc. may publicize the name of the Group Photo winner in such mode and manner as it considers fit. The Group Photo winner's name may be published on Globe’s website, social media channels, and official press releases to the media.

  • Globe Telecom Inc. reserves the right to forfeit the prize or invalidate the awarding to the Group Photo winner should it be proven that the Group Photo winner has provided any false information or committed any fraudulent act. In case of such an event, Globe Telecom Inc. may redraw another winner in the presence and upon approval of DTI.

  • In the event that the concert will not be pushed through/ canceled/postponed due to force majeure and/or Covid restrictions and other causes, the concert promoter together with Globe will move the event/concert on a later date. No refunds will be provided to the Group Photo winners. For the customers who redeem 20 or 10 rewards points, Globe will send back the redeemed rewards points to the customers.

  • DTI Fair Trade Permit No. FTEB-155135 Series of 2022.

Reach 4 The Stars Livestreaming

Since tickets for the fan meet were sold out, is there a way for me to watch the fan meet event?

Yes! To give fans another way to see their favorite stars, you can view the livestream event via Reach 4 The Stars Fan meet via www.globevirtualhangouts.ph by using your Globe Rewards points through the GlobeOne app.

How do I redeem livestream tickets?

  1. Open to all Globe Rewards customers nationwide. (Including TM subscribers)
  2. To join, Rewards customers will redeem the following to get 1 e-ticket to watch the live streaming of Reach 4 The Stars Fan Meet
    • Redeem "Reach 4 The Stars Livestream" for 5 Rewards points via the GlobeOne app.
    • Customer gets a confirmation text upon points deduction with the e-ticket voucher code.
    • Customer to receive one (1) unique Ticket CODE (via the View Voucher in the GlobeOne app ).
    • Customer to visit www.globevirtualhangouts.ph and key-in the ticket code received when the customers redeemed "Reach 4 The Stars Livestream"( for 5 Rewards points) in the GlobeOne app or visit www.globevirtualhangouts.ph and key-in the ticket code upon entry at GoWatch Building (Go Watch Building can be accessed inside the VH platform).
  3. *LIVE STREAMING ACCESS includes an exclusive access to stream the Presscon of Bright, Win , Dew and Nani


    * REACH 4 THE STARS FAN MEET can be streamed on November 20, 2022; 1:00 PM at Globe Virtual Hangouts. 


  4. Rewards customers can redeem the offer via GlobeOne app on November 16 ; 12:00 PM until November 20, 2022; 12: 00 PM

Can I stream on multiple devices at the same time?

Each user may only watch from one device. Users will be logged out automatically upon connecting from a secondary device. Streaming is available on both mobile and PC, but each user may only stream on device per account.

How can I watch the concert on a larger external screen?

Users can utilize the mirroring function based on the functions supported by their TVs and mobile devices. Please check  the user manuals for more info. If mirroring is not supported, users can connect their computer or mobile devices to a TV via HDMI and enjoy the concert on a bigger screen. Simultaneous access is impossible. In case of simultaneous access, the existing equipment is automatically logged out.

I am streaming on the web, what are the recommended and supported browsers that I can use?

We recommend using the following browsers for optimal viewing experience:

  •  Chrome 70+

  •  Safari 10+

  •  Edge 42+ (Desktop, Android)

  • Supporting OS: Desktop: Mac OS 10.12+/ Windows 7+; Mobile: iOS 11+/ Android

I'm having problems with my stream. What should I do?

The event is best enjoyed when you're connected to a fast and stable internet connection. If your video experience is not optimal (e.g., buffering, video stopping), consider doing the following:

  • Disconnect other devices that are connected to the same internet connection.

  • Stop streaming other content while watching the livestream event.

  • If you're watching on the website, try refreshing the page.

The livestream platform keeps hanging/lagging. What should I do?

Please connect to a network of at least 20 Mbps or higher for a smooth viewing experience. Public networks may require more than 20 Mbps for the same viewing experience.


Ensure the following support:

OS Support  [ Desktop ] Mac OS 10.12+ / Windows 7+    [ Mobile ] iOS 11+ / Android 8+

Browser Support Chrome 70+ / Safari 10+ / Edge 42+(Desktop, Android

I was logged out of my account in the middle of streaming the concert but I was already able to use my event voucher when I first logged in?

Simultaneous access is impossible. In case of simultaneous access, the existing equipment is automatically logged out.- If you leave the page, you may need to get authentication again. Streaming is available on both mobile and PC, but each user may only stream on one device per account. No need to purchase a new ticket – just re-login to resume streaming.

I want to change/ continue watching the concert on my other device. Example: I want to switch my streaming device in the middle of viewing the concert(i.e. started off watching on her phone, but then wants to move to her laptop while the event is ongoing)., what should I do?

You can utilize mirroring functions based on the functions supported by your TV and mobile devices. Please check the user manuals for more info. If mirroring is not supported, you can connect your computer or mobile devices to a TV via HDMI and enjoy the concert on a bigger screen.

TERMS & CONDITIONS:

  • Participants can redeem only once per mobile number/ account

  • One customer can redeem multiple times by using a different mobile number/ account.

  • Rewards points are non-convertible to cash and non-transferable.

  • One (1) ticket code can only be used/ streamed once.

  • Mobile (GP, TM, Postpaid, Platinum) customers can redeem of up to 10x transactions per week which should refresh every Monday

  • Broadband (Home Prepaid WiFi and Globe At Home) customers can redeem up to 5x transactions per week which should refresh every Monday.

  • The rewards transactions limitations apply to all available vouchers in the rewards catalog..

  • A customer must register to Globe Virtual Hangouts at https://globevirtualhangouts.ph/ to be able to stream / watch the Reach 4 The Stars Fan meet.

  • Please connect to a network of at least 20 Mbps or higher for a smooth viewing experience. Public networks may require more than 20 Mbps for the same viewing experience.

  • Employees of Globe Telecom, Inc., its affiliates, suppliers, concessionaires, third party agents and their relatives up to the second degree of affinity or consanguinity are disqualified from joining the promo.

  • By participating in the promo, the customer agrees to cooperate with and participate in any advertising or publicity activities of Globe relating to the raffle draw without any compensation. The customer agrees that Globe Telecom Inc. may publicize the name of the customer in such mode and manner as it considers fit. The customer’'s name may be published on Globe’s website, social media channels, and official press releases to the media.

  • Globe Telecom Inc. reserves the right to forfeit the prize to (e-ticket code) the customer should it be proven that the customer has provided any false information or committed any fraudulent act.

  • DTI Fair Trade Permit No. FTEB-155668, series of 2022.
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