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SIM Registration Act FAQ - Globe Help & Support

SIM Registration Act FAQs

What is the SIM Registration Act?

The SIM Registration Act requires the registration of all SIMs, including those in card and electronic form, as a prerequisite to activation. Under the measure, users of all mobile devices, including prepaid broadband devices, must register their SIMs.


The law is there to protect consumers from illegal activities such as scams, smishing, and other kinds of mobile phone and online fraud. These have proliferated because criminals are able to use prepaid SIMs without registering any of their personal information, and so they can use these SIMs without being identified and getting caught. 


Under the law, all SIMs sold by telcos, authorized distributors or resellers will be in a deactivated state and will only be activated once the SIM buyer registers the SIM in the authorized registration platforms.

Who is covered by the SIM Registration Act?

The law covers all individuals, both local and foreign, and corporate entities using SIMs purchased in the Philippines for use in devices such as mobile and modems.

What measures is Globe taking to support the law?

Globe supports the SIM Registration Act and will devote special funding to establish secure systems and facilities that will enable its safe rollout for all its customers.

Can the law stop spam/scam SMS and other fraudulent activities?

The SIM Registration Act is expected to do a lot to stop fraudsters who have used SIMs anonymously for illicit activities. The SRA will serve as additional protection for Globe customers who already benefit from the company's existing investments in fraud-protection tools such as filtering systems, proactive blocking of scam and spam SMS, and data sharing partnerships with banks and other financial institutions.

When will the law’s IRR take effect?

The law’s Implementing Rules and Regulations (IRR) was published in a newspaper of general circulation on December 12, 2022 and will take effect 15 days after the publication or on December 27, 2022.

How long do SIM users have to register their SIMs?

Newly-purchased SIMs may be registered anytime. But if your SIM was purchased before December 27, 2022 or before the implementation of the SIM Registration Act, you can no longer register your old SIM after July 30, 2023. Please acquire a new SIM and register again using this portal.

Is SIM registration free?

Yes, Globe's online SIM registration portal is zero-rated and free to access. For Globe Business bulk registration, details and registration requirements have been sent to  your company’s Authorized Representative.

What information is required to register SIMs?

When you are about to register your SIM, please prepare the following information:

  • Full name

  • Date of Birth 

  • Sex

  • Address

  • Type of government ID presented + ID number

  • Government ID with photo


If you are registering under a company name, the Authorized Representative should prepare the following information: 

  • Full name of the Authorized Representative
  • List of mobile numbers associated with the company
  • Registered Company Name
  • Registered Company Address
  • Proof of Business Registration
    • Sole Proprietor: Certificate of Business Name Registration
    • Certificate of Registration: Partnership/ Corporation/ Cooperatives/ Foundations/ Associations
    • BIR Form 2303: Government Agencies, LGUs, SUCs, Foreign Missions, Foreign entities operating in the Philippines and Embassies
  • Authorization of Company Representative
    • Notarized Board Resolution / Proof of Authority designating the authorized representative OR a notarized Special Power of Attorney (for partnerships and corporation) OR Department/Office Order (applicable to government agencies)

Information provided by the customer shall be updated, true, and correct.

For existing subscribers who wish to update their information, please contact our customer service through the official Facebook Messenger of Globe Telecom (for Globe customers) or Globe Business (for Globe Business MSME customers). For Globe Business Enterprise customers, you may send an email to enter[email protected] or call our hotline at (02) 7730-1288.

What kinds of identification cards will be accepted to register SIMs?

The following are the official ID cards that will be accepted in registering SIMs, with a maximum file size of 4MB:

  • BIR ID
  • DRIVER'S LICENSE
  • IBP ID
  • NBI CLEARANCE
  • OWWA ID
  • PRC ID
  • PASSPORT
  • PHILHEALTH ID
  • PHILIPPINE IDENTIFICATION (NATIONAL ID)
  • SENIOR CITIZEN ID
  • SSS ID
  • UMID CARD
  • VOTER'S ID

I'm a foreigner in the Philippines. Am I required to register my Philippine SIM?

Yes.


If you are a foreigner visiting as a tourist, please ensure you have these requirements: 

  • Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown)

  • Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay)

  • Return ticket to country of origin or to another country indicating date and time of departure from the Philippines


Your registered SIM shall only be valid for 30 days, and will automatically be deactivated upon expiration. If you wish to continue using our services, you will need to buy a new SIM and register again.


If you are a foreign national with another type of visa, please present:

  • Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown) indicating passport number, full name and nationality

  • Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay)

  • Other pertinent document, whichever is applicable:

    • Alien Certificate of Registration Identification Card (ACRI-Card) from the Bureau of Immigration or other types of official ID issued by any other visa-issuing agency

    • Alien Employment Permit from the Department of Labor and Employment or School registration and ID for students

    • For Persons of Concern or POCs, the type of travel or admission document validly issued by the Philippine Department of Justice

Is SIM transfer of ownership allowed?

Yes, for postpaid. For prepaid, we will provide further details on this.


For Business MSME Postpaid clients, you contact us through chat via Globe Business Facebook Messenger.


For Business Enterprise Corporate Postpaid clients, you may send an email to enter[email protected] or call our hotline at (02) 7730-1288.

Will subscriber data remain confidential?

Yes, the law contains clear provisions ensuring the confidentiality of the data of SIM users. Section 9 of the law is a Confidentiality Clause that states: "Any information and data obtained in the registration process described under this Act shall be treated as absolutely confidential and shall not be disclosed to any person." This protective clause takes effect once you successfully register your SIM.


The law also penalizes breach of this confidentiality clause. User information may only be released if a subscriber authorizes access to their information. Telecommunications firms may only be compelled to reveal subscriber data via court order. End-user data will be deleted from the SIM following the number recycling process but archived by telcos for at least 10 years, or as long as active, as prescribed by law.

Registration Process

When can I start to register my SIM?

You can already register your SIM starting December 27, 2022 for both new and existing Prepaid SIMs. If you have just bought a new SIM, you must register it to activate it and begin using it for call, text, and data services.


All existing Globe Postpaid and Platinum account details are now included in the SIM Registration database for their convenience and in compliance with the SIM Registration Act. If the customer needs to update their details, they may go to new.globe.com.ph/simreg.


For Globe Business Postpaid customers, their account details are now included in the SIM Registration database in compliance with RA 11943 or the SIM Registration Act.  If any details need to be updated, only the company’s authorized rep may do so via the Globe Business SIM Registration portal.

Where do I register?

If you are a Globe, TM, Postpaid or Globe At Home Prepaid WiFi customer, please register through https://new.globe.com.ph/simreg, or through the GlobeOne app.


All existing Globe Postpaid and Platinum account details are now included in the SIM Registration database for their convenience and in compliance with the SIM Registration Act. If the customer needs to update their details, they may go to new.globe.com.ph/simreg or GlobeOne app


For Globe Business Postpaid customers, their account details are now included in the SIM Registration database in compliance with RA 11943 or the SIM Registration Act.  If any details need to be updated, only the company’s authorized rep may do so via the Globe Business SIM Registration portal.

I misspelled/keyed in wrong personal information during registration. Can I edit my details after I register my SIM?

Yes, you can edit your information up to 2 times per calendar year. Just go to new.globe.com.ph/simreg and look for “Click here to view or edit your details”.


Please note that you will also be required to upload your valid government ID and selfie every time you make changes.

Can I submit my edited information via Globe store or Facebook Messenger, and have Globe process it for me?

We can only accommodate edits to your SIM registration information via new.globe.com.ph/simreg.

If I purchase a new SIM, how long do I have to register before it expires?

If you purchased a new prepaid SIM on or after December 27, 2022, you need to register immediately via Globe’s online registration portal to activate and start using the SIM. If you do not need to use the SIM right away, you have until the SIM shelf life expiry date indicated in the SIM packaging to register and begin using it.


If you acquired a new postpaid SIM, the data and information that you submitted as part of your application are deemed to be included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.

I activated my SIM before Dec 27, 2022. Will I lose access to calls, text and data when the law is implemented on Dec 27, 2022?

No. You may continue to use call, text and data services as long as you have an active promo. To keep using your SIM, make sure to register your SIM on or before July 25, 2023.

I am a Globe Postpaid/Platinum/Business Postpaid customer. Do I have to register my SIM?

All existing Globe Postpaid and Platinum account details are now included in the SIM Registration database for their convenience and in compliance with the SIM Registration Act. If the customer needs to update their details, they may go to new.globe.com.ph/simreg.


For Globe Business Postpaid customers, their account details are now included in the SIM Registration database in compliance with RA 11943 or the SIM Registration Act.  If any details need to be updated, only the company’s authorized rep may do so via the Globe Business SIM Registration portal.

What is the SIM registration process for children below legal age and do not have a government ID?

SIMs for minors shall be registered under the name of the parent or legal guardian.

I just recently transferred to Globe via Mobile Number Portability. Should I still register my Prepaid SIM?

Yes, you will have to register your SIM again via Globe's online registration portal.

I just switched from Globe Prepaid to Globe Postpaid. Do I need to register?

As a new Postpaid customer, your SIM is automatically registered.

I just switched from Globe Postpaid to Globe Prepaid. Do I need to register?

Yes you need to register via Globe’s online registration portal.

I am currently abroad but using a Globe SIM. Do I still have to register?

Yes. If you are a Prepaid user traveling abroad and using roaming services, you need to register your SIM through Globe’s online registration portal to avoid deactivation.


If you are a Postpaid customer traveling abroad, all existing Globe Postpaid and Platinum account details are now included in the SIM Registration database for their convenience and in compliance with the SIM Registration Act. If the customer needs to update their details, they may go to new.globe.com.ph/simreg.

I am a verified GCash user. Do I still have to register my Globe SIM?

Yes, you must still register your SIM separately via Globe’s online registration portal.

Is bulk registration allowed?

Bulk registration is only allowed for Globe Business customers. We will send the details and registration requirements to your company’s Authorized Representative.

How do I register more than one SIM?

If you have multiple SIMs, you may register all of them but you are required to register each SIM under your name. Simply visit the Globe online registration portal and repeat the process for each of your SIMs.


For Globe Business bulk registration, we will send the details and registration requirements to your company’s Authorized Representative.

If I am a prepaid WiFi user, how do I receive the OTP if the SIM is inserted in the modem?

You will receive the OTP in your GUI inbox. You may access your modem inbox by following the steps below:

  1. Go to new.globe.com.ph/simreg.
  2. Input your SIM number to get your One-Time Password (OTP).
  3. To access your OTP, make sure you are connected to your Prepaid WiFi. Then, go to your modem dashboard. For Prepaid WiFi customers, type the IP link indicated at the back of your modem or http://192.168.254.254/ . For Prepaid Internet Kit customers, go to globebroadband.net.
  4. Log in to you modem dashboard using credentials found at the back or bottom of your modem.
  5. Click the SMS tab of your modem dashboard to get your OTP.
  6. Go back to the SIM registration site to input your OTP.
  7. Provide your information and government ID.
  8. Click “Submit” and take note of your registration reference number.

If I am a MyFi user, how do I receive the OTP if the SIM is inserted in my device?

You will receive the OTP in your GUI inbox. You may access your modem inbox by following the steps below:

  1. Connect to your MyFi device.
  2. Login to your MyFi dashboard using the username and password information found in the user manual.
  3. Retrieve your OTP in the GUI SMS inbox.

Where can I check if I’m already registered?

For prepaid customers, you should receive an SMS confirmation upon successful registration on your mobile phone if you’re a mobile customer, or on your modem dashboard if you’re a prepaid internet kit customer.  For microsite registration, confirmation of registration will also be displayed with your reference number.


For Globe Business Postpaid corporate managed accounts, authorized representatives and end-users shall receive an SMS notification confirming the successful registration.



Do I have to keep my reference number when I’m done registering?

Yes, please take note of your reference number that will appear on your screen when you finish registration for any future concerns.

How do I register via GlobeOne?

STEP 1: Open the app and tap “Register your SIM” in the home screen.


STEP 2:  Select or type in a Globe Prepaid, Postpaid, TM or Home Prepaid WiFi account mobile number you want to register. 

  • If the mobile number is not yet registered, you’ll be asked to choose which number will be registered
  • The mobile number is grayed out and unselected if SIM has been registered already
  • For profiles that only includes Postpaid number, it will show you have no Prepaid enrolled accounts


STEP 3: If you don’t have a Globe Prepaid, Postpaid, TM or Home Prepaid WiFi account enrolled in the GlobeOne app and not yet SIM registered:

  • The app will inform you that there is no account available to register. You need to enter a new mobile number.
  • The app will inform you that you need to enroll the account first before you can proceed with SIM Card Registration. Tap “Enroll account to GlobeOne”.
  • It will redirect you to account enrollment. Complete the standard account enrollment process.

For Globe Postpaid, Prepaid and TM:

  • Select Mobile and enter mobile number.
  • Enter the one-time PIN.
  • Tap “Next”.
  • Add a nickname.
  • Tap “Proceed”.
  • You can start the registration of your SIM.
  • Tap “Register your SIM now”.
  • An option will be given if you want to add it later. Just tap “Do this later” and it will go back to the homepage  

For Home Prepaid WiFi:

  • Select Broadband and enter Home Prepaid WiFi number.
  • Select Home Prepaid WiFi modem.
  • Enter admin and password.
  • Tap “Next”.
  • Add a nickname.
  • Tap “Proceed”.
  • You can start the registration of your SIM.
  • Tap “Register your SIM now”.
  • An option will be given if you want to add it later. Just tap
  • “Do this later” and it will go back to the homepage  


STEP 4: Proceed with SIM registration. Fill out the form and upload needed documents/photos.


STEP 5:  For Globe Postpaid, Prepaid and TM:

  • You’ll receive a prompt that you need to verify your mobile number.
  • One-time PIN will be sent to the mobile number.
  • Enter the one-time PIN to verify.


STEP 6: You'll be informed that some details from the GlobeOne app profile can be gathered and will be used in the SIM registration. Tap “Yes” to allow usage of the details or “No”. 
In case you’re already enrolled in GlobeOne, details are pre-filled with available data 


STEP 7: Fill out the details.


STEP 8: Upload a valid ID.  Select the ID Type, enter ID number then tap “Upload or take a photo”. Make sure that their chosen ID is not blurred or cropped.

For those users under a business account, you need to upload, valid ID, selfie, certificate of registration, a duly-adopted resolution designating the Authorized representative, and a special power of attorney / LOA.

For foreigners, upload a photo of proof of address then enter in Type of registrant either of the following:

  • Foreigner - Tourist
  • Foreigner - Working Resident
  • Foreigner - Student Resident
  • Foreigner - Resident

You may click here to check other required documents for Authorized Representatives and Foreigners


STEP 9: Allow apps to access the photos to proceed on uploading.


STEP 10: Upload a selfie and then tap “Next” to proceed. For taking a photo, resolution should be within 4MB


STEP 11: Kindly review the terms and conditions. You can select “English” or “Taglish”.


STEP 12: Tick the box to accept the agreement and tap “Submit”.


STEP 13: For Home Prepaid WiFi customers:You’ll receive a prompt that you need to verify your contact number.One-time PIN will be sent to the contact number you provided.Enter the one-time PIN to verify.


STEP 14: App will inform you that the registration is complete and it will show the reference number. You can copy the reference number by tapping the copy icon and save it for future reference. Please note that no text confirmation will be given if registration is done via GlobeOne.


STEP 15:  To know if a SIM is successfully registered, you may go back to the main app dashboard. It will display “Registered” beside the mobile number. 


STEP 16: If you need to register another number, you can tap “Register another number” 

I already sent SIMREG to 8080 before, do I need to register again using the GlobeOne app?

Negative Scenarios

I do not have internet access. How will I register?

If you do not have internet access or are using a basic phone, we will be setting up assisted registration sites by February 2023. We encourage you to visit us then so we can help you register your SIM.

What if I can’t access the registration link?

Please contact us through chat via Globe Telecom  Messenger (for Globe customers) or Globe Business Facebook Messenger (for Globe Business MSME customers) if the issue persists even if you have entered the correct link and have internet access. 


For Globe Business Enterprise customers you may send an email to enter[email protected] or call our hotline at (02) 7730-1288.

What happens if I fail to register my SIM before the deadline?

If you are unable to register your prepaid SIM before the deadline, the SIM will be deactivated permanently. When your SIM is deactivated, you will no longer be able to use your text, call, data, and other mobile services. All load and current promo registrations will be forfeited.

Can I still register after the SIM registration grace period?

No, you can no longer register after the July 26-30 grace period. Your SIM will be permanently deactivated after July 30.

I was able to register during the grace period but my SIM was deactivated. Can I request for SIM reactivation?

Yes, you can still request for SIM reactivation as long as we have verified that you registered during the SIM registration grace period. You may visit our Globe Stores for assistance or message Globe Telecom on Facebook Messenger.

I am an AMAX retailer. Can I request a refund for my commercial or personal wallet?

All remaining amounts in the commercial  or personal wallet of unregistered AMAX retailers after the July 31 deadline will be forfeited. No request for refund or transfer will be allowed.

I did not receive my One-Time PIN (OTP). What should I do?

Check if your SIM has a signal and click “Resend OTP” on the registration portal.

I get this error prompt: “The details you entered and the ID did not match. Kindly try again.” What should I do to proceed?

Check the personal information details entered in our system to make sure that they match the details indicated on your uploaded government ID. After reviewing, re-upload your government ID. If you encounter the same error on your third attempt, you can still proceed with your registration. Globe will manually validate the matching of your provided personal information and details indicated in your uploaded government ID.

What should I do if I have finished registering my SIM but it still isn’t working?

Please contact our customer service via Globe Telecom Facebook Messenger or report it to the nearest Globe store. 


For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to enter[email protected] or call our hotline at (02) 7730-1288.

I tried to register but it says my number has already been registered. What should I do?

Please contact our customer service via Globe Telecom Facebook Messenger or report it to the nearest Globe store.


For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to enter[email protected] or call our hotline at (02) 7730-1288.

What will happen to my existing load and promo registration if my SIM will be deactivated?

If the SIM has not been registered by the deadline, all existing load, promo registrations, and freebies available will be lost because deactivation wipes out all information associated with the deactivated SIM.

If my SIM gets deactivated for failure to register, may I get the same number upon SIM repurchase?

Unfortunately, this is not possible. If you are unable to register your prepaid SIM before the deadline and it is deactivated, you will not be able to retain the same number for your SIM. This is why we encourage prepaid SIM users to register within the deadline. 

What should I do if I lose my phone/device with my registered SIM?

If you lose your device with a registered SIM, please inform us at once. Prepaid and TM customers may proceed to the nearest Globe store, while Postpaid and Platinum customers may send a message via Globe’s Facebook page here.


For your own safety, your SIM will be permanently disconnected and you will receive a new SIM with the same mobile number.


For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger.


For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to enter[email protected] or call our hotline at (02) 7730-1288.

What are other instances when end-users must inform Globe on the status of their registered SIMs?

Globe must be informed immediately in case of the following: 

  • There is any change in the personal information that was registered.

  • The registered SIM has been requested to be deactivated.

  • The SIM user has died and the immediate family is reporting the death.


For these instances, please report it to your nearest Globe store.


For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger.


For Business Prepaid Mobile, Business Prepaid WiFi, Prepaid POS or M2M and Pocket Wifi, you may send an email to enter[email protected] or call our hotline at (02) 7730-1288.


The SIM in question will be deactivated within 24 hours of the telco's receipt of the report of death of an end user.



What happens to my details linked to third-party apps when my SIM is deactivated?

The SIM registration only affects your Globe account. If your SIM is deactivated, you will have to update your account details on third-party apps separately.

I am just a tenant, and my landlord/landlady is the account owner of the LTE@Home. What should I do?

Please inform your landlord/landlady that they need to register their modem and landline SIMs in order for you to continue using our services.

My relative, who is an OFW/senior citizen and cannot register the SIM, is the account owner of the LTE@Home. Can I register on their behalf?

You may confirm and affirm their details on their behalf, as long as you can verify their account number.

Is there a penalty for non-compliance?

Yes, the law prescribes penalties for both individuals and telcos.


Individuals who provide false information or fake IDs, spoofs a registered SIM, or sells a stolen SIM may face prison time of six months to 2 years, and a P300,000 fine.


Meanwhile, telcos that refuse to register SIMs for no valid reason may be fined from P100,000 to P1 million, depending on the number of offenses. Telcos, their agents or employees who breach data confidentiality may also face fines of P500,000 to P4 million.

I encountered an error when registering, what do I do?

Please contact us through chat via Globe Telecom Facebook Messenger.


For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to ente[email protected] or call our hotline at (02) 7730-1288

What happens if I registered on Globe’s online registration portal but did not receive a successful registration SMS?

To check if you are already registered, you may enter your number on Globe’s online registration portal. You will receive a prompt on whether or not you are already registered.


For company-owned Globe Business Postpaid accounts (corporate managed accounts), you may check if you are already registered through your authorized representative.

If my SIM gets deactivated, what will happen to my GCash account?

Since GCash has its own system, your accounts with them will not be affected. But once deactivated, you will no longer be able to use your SIM. For additional information and other concerns, you may visit the GCash Help Center.

FAQs for Globe Business Customers

I am a Globe Business Postpaid customer. Do I have to register my SIM?

For Globe Business accounts billed under an individual’s name (corporate individuals), your account details are now included in the SIM Registration database for their convenience and in compliance with the SIM Registration Act. If the customer needs to update their details, they may go to new.globe.com.ph/simreg.For company-owned Globe Business accounts (corporate managed accounts), details of the registration requirements and steps will be sent to your company’s Authorized Representative.


For company-owned Globe Business accounts (corporate managed accounts), details of the registration requirements and steps will be sent to your company’s Authorized Representative.


If you are registering under a company name, the Authorized Representative should prepare the following information:

  • Full name of the Authorized Representative
  • List of mobile numbers associated with the company
  • Registered Company Name
  • Registered Company Address
  • Proof of Business Registration
    • Certificate of Registration: Partnership/ Corporation/ Cooperatives/ Foundations/ Associations
    • BIR Form 2303: Government Agencies, LGUs, SUCs, Foreign Missions, Foreign entities operating in the Philippines and Embassies
  • Authorization of Company Representative
    • Notarized Board Resolution / Proof of Authority designating the authorized representative OR a notarized Special Power of Attorney (for partnerships and corporation)  OR Department/Office Order (applicable to government agencies)

I am using a prepaid SIM for business. Who should I register as the owner of the SIM card?

If you have any SIMs that are under your company name, these must be registered by the authorized representative of the company. Your representative should also inform the telco of any changes regarding their business SIMs. 

How do I register prepaid SIMs that have no SMS capability such as vehicle trackers?

Registration for SIMs used in devices without SMS capability (no need to remove the SIM from the devices), authorized representative shall register the SIMs via bulk registration. Details and registration requirements will be sent to the company’s Authorized Representative on a later date.

What are my limitations as an end user who registered a company issued Prepaid number under my name?

All requests pertaining to the account (billing and load top up) will still be coursed through your company’s Authorized Representative.

We have a new authorized representative. How do we update the details?

For postpaid, please update your authorized signatory with the following requirements:

  1. Proof of Authority
  2. ID of the New Authorized Representative


For Business MSME Postpaid clients, you may contact us through chat via Globe Business Facebook Messenger. For Business Enterprise Postpaid clients, you may send an email to [email protected] or call our hotline at (02) 7730-1288.


We will provide further details for prepaid users regarding this concern.

I resigned from the company and returned the prepaid SIM to the company, how do I change the information?

If the SIM is registered under employee name, please ask your authorized representative to contact us for the changing of information.


If the SIM is registered under the company or your authorized representative, no need to update.

Who should register as the owner of SIM cards used in point of sale machines and other payment kiosks?

SIMs used in point of sale machines and other payment kiosks can be registered by either the company’s authorized representative or by the end user/merchant. Registrants shall be accountable for the SIM cards and shall be responsible for the transactions made by the SIMs.

I am a Globe Business corporate managed Postpaid customer with a personal Globe Postpaid subscription. I received a text in my personal Postpaid line asking me to confirm my SIM registration by texting SIMREG to 8080. Is this applicable to my Business line as well?

Your Globe Business Postpaid line should be registered under your company/business name. Details of SIM registration requirements and steps will be sent separately to your company’s authorized representative. Please wait for further details.

I tried to register my Globe Business Postpaid line via text and received a reply that my SIM is now registered. Is the registration under my name or under the company?

The text reply is intended for Globe Business accounts billed under an individual’s name (corporate individuals) or Globe Postpaid lines.


For company-owned Globe Business accounts (corporate managed accounts), details of the registration requirements and steps will be sent to your company’s Authorized Representative.

I’m a Globe Business Postpaid customer. Will my postpaid line get deactivated if I do not register on time?

No, you will still be able to enjoy your postpaid services. However, to comply with the requirements of the SIM Registration Act, we highly encourage you to upload or update your documents.


For Corporate Managed accounts, your Authorized Representative may update details via the Globe Business Bulk Registration Tool. For Corporate Individual or Sole Proprietor, you may upload or update your documents via the Globe SIM Registration portal.

I received a message that my Globe Business Postpaid account details are already included in the SIM registration database. Do I still need to register?

To comply with the requirements of the SIM Registration Act, we encourage you to upload or update your documents.For Corporate Managed accounts, your Authorized Representative may update details via the Globe Business Bulk Registration Tool.


For Corporate Individual or Sole Proprietor, you may upload or update your documents via the Globe SIM Registration portal.

Additional FAQs for Globe Postpaid:

I’m a Globe Postpaid customer who received a text saying that by April 24, Globe will use my account details to automatically register my SIM. Do I still need to do anything?

No, the IRR of RA 11934 instructs telcos to include all information of postpaid subscribers to their database to comply with the SIM Registration Act. Since you did not change any of your details, they were considered as updated and correct and have been included in the database. If you still need to edit your details however, you may do this in the online portal https://new.globe.com.ph/simreg

I am a Globe At Home LTE@Home customer and received a text asking me to confirm my SIM registration by texting SIMREG to 268204. Is this legitimate?

If the message came from sender GLOBEATHOME, this is verified. Texting SIMREG [account number] [landline/SHP number] to 268204 serves as your confirmation for Globe to use your full name, date of birth, sex, address and proof of identification previously submitted to Globe in applying for your Postpaid line.

I received a text from Globe saying that I will be automatically registered with details I gave when I applied for my postpaid line. May I still change this?

Yes, you may still change your details via Globe’s SIM registration portal.

Should I still text SIMREG to 8080?

No need to text SIMREG to 8080 since we will be using details that you have with us to register and comply with the SIM Registration Act.

I did not receive any SMS regarding automatic registration. But I already confirmed my registration by texting SIMREG to 8080 and I also submitted my details through the SIM registration online portal. What will happen to my registration details?

If you have previously registered by texting 8080 or through the online portal, then you are already registered. Your registration in the online portal will update your existing SIM Registration information. Details, however, from the online portal will only be used for SIM Registration and will not update your postpaid account billing details.

How can I confirm that my SIM is already registered if Globe will automatically register me?

An SMS will be sent to your mobile number (see below). This will serve as your reference that you are automatically registered.


“To our valued Globe Postpaid and Platinum customers, your existing postpaid account details are now included in the SIM Registration database in compliance with RA 11943 or the SIM Registration Act. If you need to update your details, you may go to https://new.globe.com.ph/simreg. For more info, visit https://glbe.co/simregfaq.”

I already confirmed my registration by texting SIMREG to 8080, but I also submitted my details through the SIM Registration online portal. What will happen to my registration details?


If you have previously registered by texting 8080, your registration in the online portal will update your existing SIM Registration information. However, details from the online portal will only be used for SIM Registration, and will not update your postpaid account billing details.

I have updated my postpaid account billing details. Will this change my SIM registration details?

Updating your postpaid account billing details will not automatically update your SIM Registration details. If you have previously registered by texting SIMREG to 8080, you can register again through the online portal to update your existing SIM Registration details.

I received a reference code when I used the SIM Registration online portal. But I did not get any reference code when I sent an SMS to 8080. What reference code can I use?

You can use the reference code from the SIM Registration online portal. Although you were not issued any reference code when you sent an SMS to 8080, your registration is valid if you received an SMS confirmation. 

If I am already registered and I transfer ownership of the account, will the registration be automatically transferred to the new owner of the mobile number?

Yes, SIM registration details will be automatically transferred to the new owner.

Globe Business Bulk Registration FAQs:

What is the Globe Business bulk registration tool?

The Globe Business bulk registration tool is an online self-service platform that allows users to register their corporate-owned SIMs in bulk.

Can Globe register my SIMs on behalf of my company?

Under the Implementing Rules and Regulations (IRR) of the SIM Registration Act (SRA), the Company is responsible for the registration of company-owned SIMs.

Who can use the Globe Business bulk registration tool?

Only the company’s authorized representative can access the platform using their mobile number in the Globe Business’ system. However, authorized representatives may also nominate other sub-users to access the platform but shall remain primarily responsible for the actions of the nominated sub-users.

Do I need to submit documents when adding sub-users?

There is no need to submit documents. However, please note that while sub-users may access the platform to register SIMs on the company’s behalf, authorized representatives shall remain primarily responsible for the actions of the nominated sub-users.

What SIMs should I register in the Globe Business bulk registration tool?

You should register all company-owned SIMs including the following:

  • Postpaid Mobile - Globe Business Prepaid, Globe Business Postpaid, Nomadic
  • Machine-to-Machine - MPOS, SD-WAN LTE, VPN Express, Prepaid Mobile (e.g. Fleet Management)
  • Business Prepaid WiFi / Prepaid Internet Kit
  • Prepaid Mobile

You may also register Globe SIMs bought from other sources (i.e. supplier/wholesaler/retailer, GCash, etc.) should you wish to register them under your company.

How do I use the SIM Registration for Globe Business bulk registration tool?

Step 1: Prepare a copy of your company’s Certificate of Registration and Authorization of Company Representative.
Step 2: Complete your Company Information and upload your business documents.
Step 3: Register your Corporate SIMs on or before July 25, 2023.

What documents are valid for the Certificate of Registration?

  • For SEC-certified Companies (Domestic Corporations, Resident Foreign Corporations, Branch Offices of Foreign Corporations, Representative Offices, Regional Headquarters, Regional Operating Headquarters): Screenshot of the first page of SEC Certificate of Registration
  • DFA Certification recognizing a foreign mission in the Philippines
  • DFA Certification of the establishment of an embassy in the Philippines
  • BIR 2303: Government agencies, LGUs, SUCs, foreign missions, foreign entities operating in the Philippines, and embassies

What documents are valid for the Authorization of the Company Representative?

  • Notarized Special Power of Attorney (for Partnerships and Corporations)
  • Notarized Board Resolution
  • Head of Embassy/Mission authorizing employee/s of the embassy/mission to register SIMs for the embassy/mission (notarized)
  • Department/Office Order for Government Agencies

What happens if I include mobile numbers that are already registered individually?

Mobile numbers that are already registered will be tagged as “Already Registered” through the report that can be downloaded after registering. 

What happens if I include mobile numbers that are invalid?

Mobile numbers that are invalid will not be registered in the system. Invalid mobile numbers include:

  • Non-Globe numbers
  • Globe numbers that were already registered
  • Wrong number format

Where can I check if the mobile numbers are already registered?

You can check the registration status of each mobile number by downloading the CSV file of the transaction. An SMS confirmation will be sent to each mobile number upon successful registration.

How do I know which numbers encountered errors?

After your registration, you may follow the steps below to verify the mobile number you’ve registered:


Step 1: Go to Register SIMs module
Step 2: Download transaction details by clicking “Download List”
Step 3: In the downloaded CSV file, an “F” indicated with a number means its registration failed and would have a corresponding error message.

Error Message

Reason for Failure

Recommended Action

<filepath> NOT FOUND

Connection failure

Retry registration

MSISDN DETAILS NOT FOUND

Not a valid Globe number

Validate if the mobile number is a Globe number

INVALID BRAND

Not a Globe number

Validate if the mobile number is a Globe number

Where can I reach out for additional concerns?

For Globe Business MSME Postpaid clients, you can contact us through [email protected]. For Globe Business Enterprise Postpaid clients, you may send an email to [email protected].ph or call our hotline at (02) 7730-1288.


You may also get in touch with your respective Globe Business Account Managers.

I did not receive my One-Time PIN (OTP). What should I do?

Check if your SIM has a signal and click “Resend OTP.” Please note that OTP is only valid for ten minutes

What if the Globe Business bulk registration tool is down, can I email my mobile numbers to Globe for registration through my account manager?

You can wait for the bulk registration tool to be back online. Per the SRA IRR, Globe cannot register on your behalf.

During the registration, I uploaded incorrect documents. How can I change it?

Please ensure that all the documents you uploaded are accurate before clicking the “Submit” button. After submission, you can no longer re-upload a new document.

If the file I uploaded has invalid mobile numbers, what will happen to registered numbers I uploaded in bulk?

Invalid numbers (ie: wrong format, incomplete, etc.) will not be registered and will reflect on the report which downloaded after completing the registration. All valid numbers on the uploaded file will be registered.

I received an email that I can already access the Globe Business Bulk Registration Tool to register my company owned SIMs but I cannot log in. What should I do?

Only the company’s authorized representative may access the platform using their mobile number in the Globe Business’ system. To update your company’s authorized representative’s details, you may contact us through the following:


For Globe Business MSME Postpaid clients, you can contact us through [email protected]. For Globe Business Enterprise Postpaid clients, you may reach out to your designated Account Manager or send an email to [email protected] or call our hotline at (02) 7730-1288.

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