- What is the SIM Registration Act?
The SIM Registration Act (SRA) requires all SIM owners to register their SIM so they can use their SIMs for mobile internet, call and text. All SIMs, including those in card and electronic form used for mobile phones, prepaid WiFi kits or other devices, need to be registered. If not, a SIM will not be activated and customers will not be able to use it.
The law is there to protect consumers from illegal activities such as scams, smishing, and other kinds of mobile phone and online fraud. These have proliferated because criminals are able to use prepaid SIMs without registering any of their personal information, and so they can use these SIMs without being identified and getting caught.
Under the law, all SIMs sold by telcos, authorized distributors or resellers will be in a deactivated state and will only be activated once the SIM buyer registers the SIM in the authorized registration platforms.
- Who is covered by the SIM Registration Act?
The law covers all individuals, both local and foreign, and corporate entities using SIMs purchased in the Philippines for use in devices such as mobile phones and modems.
- Where do I register?
If you are a Globe Mobile, TM, Globe at Home Prepaid WiFi, Globe Business Prepaid, Prepaid Internet Kit, myBusiness Fixed Budget Plan, Business Prepaid WiFi, or Pocket WiFi customer, please register your SIM here or by accessing the registration page in the GlobeOne App.
- Is SIM registration free?
Yes, Globe’s online SIM registration website is zero-rated and free to access.
- If I purchase a new SIM, how long do I have to register before it expires?
You need to register immediately via Globe’s online registration portal to activate and start using the SIM. If you do not need to use the SIM right away, you have until the SIM shelf life expiry date indicated in the SIM packaging to register and begin using it.
If you acquired a new postpaid SIM, the data and information that you submitted as part of your application are deemed to be included in our platform. We may get in touch with you to confirm and complete your registration details to align it with the requirements of the law.
- What information is required to register SIMs?
When you are about to register your SIM, please prepare the following information:
- Full name
- Date of Birth
- Gender/Sex
- Address
- Valid government ID with photo (should not be expired)
If you are registering under a company name or as a government entity, the Authorized Representative should prepare the following information:
- Full name of the Authorized Representative
- Date of Birth
- Sex
- Nationality
- Company Name / Government Entity Name
- Company Address / Government Entity Address
- Valid government ID with photo
- Certificate of Registration with the Bureau of Internal Revenue / DTI Registration
- Board Resolution / Proof of Authority designating the authorized representative OR a Special Power of Attorney. For government entities, a Department or Office Order designating the authorized representative will also be accepted.
- I am a Globe Postpaid/Platinum customer. Do I have to register my SIM?
The data and information of Globe Postpaid, Globe Platinum, Globe LTE@Home, and Globe Business Postpaid customers are deemed included in our database. We may get in touch with you to confirm and complete your registration details to align them with the requirements of the law.
- What kinds of identification cards will be accepted to register SIMs?
These are some of the IDs allowed in the SIM Registration Act :
- Passport
- Philippine Identification System ID, or the Philippine Identification Card
- Social Security Service ID
- Government Service Insurance System e-Card
- Driver’s License
- National Bureau of Investigation clearance
- Police clearance
- Professional Regulation Commission ID
- Integrated Bar of the Philippines ID
- Overseas Workers Welfare Administration ID
- Bureau of Internal Revenue ID
- Voter’s ID
- Senior Citizen’s card
- Unified Multi-purpose Identification Card
- Person with Disabilities card
To ensure a smooth registration process, we recommend using PVC-type IDs for your verification. These forms of identification help streamline the process and minimize potential issues during verification. Paper-type IDs or IDs with attached or printed photos may not be accepted by the system.
- What is the SIM registration process for children below legal age and do not have a government ID?
SIMs for minors must be registered under the name of the parent or legal guardian.
- I just recently transferred to Globe via Mobile Number Portability. Should I still register my Prepaid SIM?
Yes. You will have to register your SIM again via Globe’s online registration portal.
- I am currently abroad but using a Globe Prepaid SIM. Do I still have to register?
Yes. If you are traveling abroad, you need to register your SIM through Globe’s online registration portal to avoid deactivation.
- I’m a foreigner in the Philippines. Am I required to register my Philippine SIM?
Yes.
If you are a foreigner visiting as a tourist, your registered SIM shall only be valid for 30 days, and shall automatically be deactivated upon expiration of the SIM. In order to register, please ensure you have these requirements:
- Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown)
- Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay)
- Return ticket to country of origin or to another country indicating date and time of departure from the Philippines
If you are a foreign national with another type of visa, please present:
- Passport (i.e., copy of the bio-page and pages where the current visa is stamped or shown) indicating passport number, full name and nationality
- Proof of address in the Philippines (booking in a hotel or other type of accommodation, or in the absence thereof, an affidavit/letter from the owner of the house or residence where such foreign national will stay)
- Other pertinent document, whichever is applicable:
- Alien Certificate of Registration Identification Card (ACRI-Card) from the Bureau of Immigration or other types of official ID issued by any other visa-issuing agency
- Alien Employment Permit from the Department of Labor and Employment or School registration and ID for students
- For Persons of Concern or POCs, the type of travel or admission document validly issued by the Philippine Department of Justice
- How do I register more than one SIM?
If you have multiple SIMs, you need to register all of them individually under the owner’s name. Simply visit the Globe online registration portal and repeat the process for each of your SIMs.
- I did not receive my One-Time PIN (OTP). What should I do?
Check if your SIM has a signal. If it does, click “Resend OTP” on the registration portal.
- If I am a prepaid WiFi/Prepaid Internet Kit/Business Prepaid WiFi user. How do I receive the OTP if the SIM is inserted in the modem?
You will receive the OTP in your GUI inbox. You may access your modem inbox by following the steps below:
- Connect to your Home Prepaid WiFi.
- Login to your modem dashboard using the username and password information found at the back or bottom of your modem.
- Retrieve your OTP in the modem SMS inbox.
- I get this error prompt: “The details you entered and the ID did not match. Kindly try again.” What should I do to proceed?
- When taking a selfie, ensure that you are in a well-lit area with a plain background. Remove any accessories such as eyeglasses, face the camera and smile.
- When uploading the front of your government ID, ensure that it is well-lit and the details are clearly seen. Expired IDs will not be accepted.
Check the personal information details entered in our system to make sure that they match the details indicated on your uploaded government ID.
- Do I have to keep my reference number when I’m done registering?
Yes, please take note of your reference number that will appear on your screen when you finish registration for any future concerns.
- What should I do if I have finished registering my SIM but it still isn’t working?
Please contact our customer service via Globe Telecom Facebook Messenger or report it to the nearest Globe store.
For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline @ 027730-1288.
- I tried to register but it says my number has already been registered. What should I do?
Please contact our customer service via Globe Telecom Facebook Messenger or report it to the nearest Globe store.
For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline @ 027730-1288.
- Where can I check if I’m already registered?
For Postpaid customers, your data and information are deemed included in our platform and we shall get in touch with you to confirm and complete your registration details to align it with the requirements of the law.
For prepaid users, you can validate the success of your registration in two ways:
- SMS Notification: After completing the registration process, you will receive a text confirming that your registration was successful.
- GlobeOne App: You can also check for a registered badge in the GlobeOne App, which indicates that your registration has been successfully completed.
- What happens if I registered on Globe’s online registration portal but did not receive a text confirming successful registration?
To check, you may enter your number on Globe’s online registration portal. You will receive a prompt whether or not you are already registered.
- What if I can’t access the registration link?
Please check if you entered the correct URL or link and have connectivity. Please contact us through chat via Globe Telecom Facebook Messenger if the issue persists.
For Business Prepaid Mobile, Business Prepaid WiFi, Prepaid POS or M2M, and Pocket WiFi, you may send an email to [email protected] or call our hotline (02) 7917-2888.
- If my SIM gets deactivated for failure to register, may I get the same number upon SIM repurchase?
Unfortunately, this is not possible. Please ensure that you comply with the requirements so that you can successfully register the SIM and keep the number.
- What will I do if I lose my phone/device with my registered SIM?
If you lose your device with a registered SIM, please inform us and provide the following information: (1) Name,
(2) Address,
(3) Date of Birth, and
(4) Mobile Number.
You may contact Globe via our official Facebook Messenger account or report it to a Globe store. You may access Globe’s Facebook page here.
For your own safety, your prepaid SIM will be permanently disconnected and you will receive a new SIM with the same mobile number. For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi and Pocket WiFi, you may send an email to [email protected] or call our hotline @ 027730-1288.
- What are other instances when end-users must inform Globe of the status of their registered SIMs?
Globe must be informed immediately in case of the following:
- There is any change in the personal information that was registered.
- The registered SIM has been requested to be deactivated.
- The SIM user has died and the immediate family is reporting the death.
For these instances, please report it to your nearest Globe store. For these instances, please report it to your nearest Globe store. For Globe Business Prepaid, Prepaid Internet Kit (PIK), or myBusiness Fixed Budget Plan, please contact us through chat via Globe Business Facebook Messenger. For Business Prepaid Mobile, Business Prepaid WiFi, Prepaid POS or M2M and Pocket Wifi, you may send an email to [email protected] or call our hotline @ 027730-1288.
The SIM in question will be deactivated within 24 hours of the telco’s receipt of the report of death of an end user.
- Is SIM transfer of ownership allowed?
Yes, for postpaid. For prepaid users, we will provide further details on this.
For Business MSME Postpaid clients, you contact us through chat via Globe Business Facebook Messenger. For Business Corporate Postpaid clients, you may send an email to [email protected] or call our hotline at (02) 7730-1288.
- Will subscriber data remain confidential?
Yes, the law contains clear provisions ensuring the confidentiality of the data of SIM users. Section 9 of the law is a Confidentiality Clause that states: “Any information and data obtained in the registration process described under this Act shall be treated as absolutely confidential and shall not be disclosed to any person.” This protective clause takes effect once you successfully register your SIM.
The law also penalizes breach of this confidentiality clause. User information may only be released if a subscriber authorizes access to their information. Telecommunications firms may only be compelled to reveal subscriber data via court order.End-user data will be deleted from the SIM following the number recycling process but archived by telcos for at least 10 years, or as long as active, as prescribed by law.
- Is there a penalty for non-compliance?
Yes, the law prescribes penalties for both individuals and telcos.
Individuals who provide false information or fake IDs, spoofs a registered SIM, or sells a stolen SIM may face prison time of six months to 2 years, and a P300,000 fine. In addition to this, telco services for non-compliant customers will also be terminated.
Meanwhile, telcos that refuse to register SIMs for no valid reason may be fined from P100,000 to P1 million, depending on the number of offenses. Telcos, their agents or employees who breach data confidentiality may also face fines of P500,000 to P4 million.