The NTC MC No. 01-05-2019  is the government mandate defining the rules and regulations on the unlocking of mobile phones and devices for PTEs (Public Telecommunications Entity).

For Globe Business customers, the account holder can request for unlocking provided that their subscription is already out of contract and has no remaining balance from the previous bill.

For Globe Postpaid customers, there’s there’s no need to request for unlocking. Devices will be unlocked after contract expiry.

For prepaid customers, the requirements for handset unlocking are the IMEI of the Globe-provided handset availed as a prepaid phonekit along with an active Globe mobile number.

For Globe Postpaid customers:

There’s no need to request unlocking. Your devices will be unlocked after your contract expires.

• To check if your device is unlocked, insert a non-Globe SIM into your phone and restart your mobile device. To check for a non-Globe signal, make sure your mobile data is on or that you're connected to Wi-Fi. For further assistance on device unlocking, you may visit a Globe store near you or submit a request to Globe Telecom on Facebook Messenger

For Globe Prepaid customers:

The request can be made at Globe stores, hotline, and online through the Globe Telecom Facebook Chat.

For Globe Business:

You may forward your request for unlocking through these two channels:

• Email us at [email protected]
• Call the Globe Business hotline at 02 7730 1288

We have unlocking processes in place for all Globe-issued devices. This includes handsets, tablets, and tattoo stick/pocket Wi-Fi.

If you’ll request this, the unlocking of your device will be subject to settlement of pre-termination charges.

Yes, they can. The IMEI of the Globe-provided handset you availed as a prepaid phone kit and an active Globe mobile number would need to be provided upon request.

The IMEI, or International Mobile Equipment Identity, is your mobile phone’s unique serial number which can be found as a sticker on your device’s box and also at the back of your device.

Unlocking will be done for both slots at the same time.

You may visit any one of our stores in these locations:

Region	Globe store
Northern/Central Luzon	Tuguegarao
	SM Cabanatuan
	SM Baguio
	Vigan
	SM Urdaneta
	SM Tarlac
	SM Pampanga
North GMA	SM Valenzuela
	SM North EDSA
	SM Masinag
	SM Marikina
South GMA	Alabang Town Center (ATC)
	SM Mall of Asia (SM MOA)
	SM San Lazaro
	SM Sta. Mesa
South Luzon	SM Sta. Rosa
	SM Dasmariñas
	SM Bacoor
	SM Batangas
	SM Lucena
	SM Naga
	SM Legazpi
Visayas	SM Cebu
	Tacloban
	SM Bacolod
	Dumaguete
	SM Iloilo
Mindanao	CDO Limketkai
	Gaisano Butuan
	Zamboanga
	Davao Abreeza
	SM General Santos

Make sure that the device being requested for unlocking is Globe-issued. To check your IMEI or device serial number, dial *#06# on your keypad or go to your device settings.