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Privacy Policy - Globe

Privacy Policy

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We are committed to providing you with a wonderful customer experience. We know how important your personal data is to you, and we want you to know that you can trust us to protect it.

In this Privacy Policy, you will understand how we collect, use, and share your personal data when you use our products and services. As you read through this Privacy Policy, bear in mind that it applies to all Globe brands, products, and services that do not have their own privacy policies or that link to this Privacy Policy. We recommend that you review this Privacy Policy regularly as this is subject to change to reflect updates to relevant laws and regulations as well as our policies.

This Privacy Policy was last updated on 17 May 2023.


Throughout our relationship with you, we collect and use your personal data to allow us to continuously provide you with our products and services. When we do so, we will let you know exactly what personal data we are collecting, why, and what criteria under the law we rely on.

PurposeCategoryLegal Criteria
Delivery of products and services, including customer support, and verifying an individual’s identitySubscriber Information
Account Information
Contractual Obligation
Delivery and enhancement of network-related servicesAccount Information
Service Information
Contractual Obligation
Inclusion in Globe’s SIM Registration Data ExchangeSubscriber InformationLegal Obligation
Retrieval of credit rating and/or score and the like from external parties for verifying an individual’s financial capacitySubscriber Information
Account Information
Contractual Obligation
Communication of service-related and transactional advisoriesSubscriber Information
Account Information
Contractual Obligation
Processing of payment for products and services, including financial record-keepingSubscriber Information
Account Information
Contractual Obligation
Legal Obligation
Communication of rewards, marketing, and promotional advisoriesSubscriber Information
Account Information
Legitimate Interest
Registration to promos or eventsSubscriber InformationConsent
Enhancement of subscriber profile, including computation of telco score, for data analytics, insighting, research, and developmentSubscriber Information
Account Information
Service Information
Legitimate Interest
Prevention of fraudulent telecommunication activities and information security incidentsSubscriber Information
Account Information
Service Information
Legal Obligation


We collect cookies, web beacons, small data text files, or similar technologies primarily to ensure that the core functions of our website and apps are optimally accessible to you. However, depending on your preferences, we may also collect and use this information for behavioral analytics to personalize our marketing campaigns.

For more information, please see our Cookie Policy.


We process your personal data through automated operations to create customer profiles that reflect insights on your preferences and usage activity. This enables us to communicate relevant products and services to you, and to maintain, regulate, and improve your network quality and access.


We may outsource the processing of your personal data to external parties including vendors, service providers, and other telecommunications operators who may process your personal data outside the Philippines to fulfill the purposes described in this Privacy Policy. When we do so, we make sure they can only process your personal data strictly for the purpose stated in our contract with them. We also require them to protect your personal data with organizational, physical, and technical security measures consistent with our internal policies and ensure they return or dispose of your personal data upon the end of our engagement or as otherwise specified in our contract.

With your consent, we will share your personal data with the Globe Group Portfolio Companies and with our Partners for credit and telco scoring, business analytics, and product development purposes as well as to allow them to market and extend their products and services to you. It is our policy to never share your personal data with external parties unless we obtain your consent or are otherwise required or allowed by law to do so.

To choose who you want us to share your personal data with to get access to new digital, financial, and medical services, you may update your consent preferences in the Privacy Dashboard of the New GlobeOne App.


We secure and protect your personal data with appropriate safeguards to ensure confidentiality and privacy, prevent loss, theft, use for unauthorized purposes, and comply with the requirements of the law.

To detect and mitigate evolving threats to information security and data privacy, we have implemented appropriate organizational, physical, and technical controls to protect your personal data including:

  • A state-of-the-art Security Operations Center with a dedicated team that manages, monitors, and protects our network and systems from potential risks to your personal data with fully-documented security incident management procedures;

  • Regular review of our collection, processing, storage, retention, and disposal practices including physical and electronic security measures to guard against unauthorized access to our network and systems;

  • Contractually-mandated confidentiality among our authorized employees, contractors, and other external parties who may process your personal data;

  • External party risk assessment as well as security features against data leakage, unauthorized access or disclosure, and accountability; and

  • Identity and access management across Globe employees and external parties under a “need-to-know” standard.


We keep your personal data for as long as you are our subscriber or until the purpose for why it was collected expires. However, it may be necessary for us to keep your personal data for a longer period for legitimate business or legal purposes such as security, fraud prevention, or financial record-keeping. In general, our retention and disposal schedule is as follows:

  • Subscriber Information - Up to one (1) year from termination of services provided that the subscriber has no outstanding obligations or up to sixty (60) days from the end of a promo or event

  • Account Information - Up to one (1) year from termination of services provided that the account has no outstanding obligations

  • Service Information - Up to one (1) year from termination of services provided that the subscriber/account has no outstanding obligations

The amount of subscriber, account, and service information that is retained may range from six (6) months to one (1) year from the date of request depending on the type of personal data.

We have also established procedures to securely dispose of files that contain your personal data whether in digital or physical form (e.g. shredding, erasure software, degaussing).


We recognize your rights under the Data Privacy Act of 2012.

Right to Be Informed

You have the right to be informed of how and why we collect and process your personal data, including where we collected it, with whom we share it and why, how we protect it, how long we keep it, and how we dispose of it, and any changes to our data processing activities before they are implemented. 

Right to Object

You have the right to object to the processing of your personal data when the sole criteria for processing is our legitimate interest. However, this may result in the termination of your Globe product or service when the processing of personal data objected to is necessary for its delivery.

You also have the right to withdraw any consent previously given for the processing and/or sharing of your personal data.

Right to Access

You have the right to request reasonable access to your personal data subject to Globe’s internal procedures. We, however, reserve the right to seek reasonable fees when providing such data presents certain challenges due to its volume as well as to restrict access to linked data that may be confidential, proprietary, or belong to other individuals.

Right to Data Portability

You have the right to obtain a copy of your personal data or have it transmitted to other entities in a format that is portable and commonly accessible subject to Globe’s internal procedures.

Right to Rectify

We keep our records as accurate as possible. Where there are any errors or inaccuracies to your personal data, we give you ways to dispute and rectify or update it, subject to Globe’s internal procedures. 

Right to Erasure or Blocking

You have the right to suspend, withdraw, or order the blocking, removal, or destruction of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, or personal data not necessary for the purpose for which it was collected, and for such other cases provided in the Data Privacy Act of 2012.

Right to Damages

You have the right to be indemnified for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.


Should you wish to exercise any of your data subject rights or have any questions or concerns regarding our privacy practices, you may contact our Data Protection Officer:

Data Protection Officer
Globe Telecom, Inc.
The Globe Tower
32nd Street corner 7th Avenue,
Bonifacio Global City, 1634 Taguig City,
Metro Manila, Philippines
Email: [email protected]


Globe respects the right of the Globe Group Portfolio Companies to implement their respective privacy policies and practices. However, the Globe Group is one in its commitment to uphold the following GSMA (Group Special Mobile Association) Privacy Principles:

Openness, Transparency, and Notice

We are open and honest with you and will ensure that you are provided with clear, prominent, and timely information regarding our data privacy practices. We will inform you about the collection, access, sharing, and further use of your information.

Purpose and Use

We will limit the access, collection, sharing, disclosure, and further use of your information to meet legitimate and/or legal purposes.

User Choice and Control

We will give you opportunities to exercise meaningful choice and control over your information.

Data Minimization and Retention

We will collect, access, and use only the minimum information necessary to meet legitimate business purposes and to deliver, provision, maintain, or develop products and services. Information will be kept for as long as necessary to fulfill the purpose for which it was collected or for legitimate business or legal purposes.

Respect User Rights

You will be provided with information about and an easy means to exercise your rights over the use of your information.


Your information will be protected using reasonable safeguards appropriate to the sensitivity of the data.


You will be provided with information about privacy and security issues and ways to manage and protect your privacy.


We will ensure that the collection, access, and use of children’s information is appropriate in all given circumstances and compatible with applicable law.

Accountability and Enforcement

All responsible persons and/or entities will be accountable for ensuring that these privacy principles are met.