Using GCash FAQs

What is GCash?

GCash is an internationally-acclaimed micro payment service which transforms a mobile phone into a virtual wallet for secure, fast, and convenient money transfers at the speed and cost of a text message.

What are the key features of GCash?

GCash is a service for Globe & TM customers which allows you to do the following using your mobile phone:

  • Send& receive money to & from another Globe/TM mobile phone anytime & anywhere
  • Buy Prepaid load with an instant 10% rebate
  • Make purchases at GCash partner establishments
  • Pay bills, purchase games, make donations, etc.

You can conveniently do all of these anytime, anywhere just by texting! You can also save on Prepaid load because of the instant 10% rebate when you buy load using GCash.

For more information about GCash, just visit www.globe.com.ph/GCash

How do I start using GCash?

It's so easy to get you started using your GCash. Simply follow these steps:

Step 1: Dial *143# for FREE using your Globe mobile or download the GCash mobile app

Step 2: Look for "GCash"

Step 3: Click "Register"

Step 4: Enter the following information to complete your registration

  • 4-digit GCash PIN
  • Year of birth
  • Address
  • First Name
  • Last Name
  • Age (optional)

Step 5: Once done, wait for the confirmation message that will be sent to your Globe phone.

NOTE: Registration to GCash is FREE!

How do I buy load using GCash?

To buy load using GCash, just dial *143# for free using your Globe mobile, select GCash and then select BUY LOAD. You can send load to your own Globe/TM number or to other Globe/TM number. No more transaction fee when buying load using GCash.

How do I pay bills using GCash?

Just dial *143# for free using your Globe mobile, select GCash and then select PAY BILLS. No more transaction fee when paying bills using GCash.

How do I send GCash to another Globe/TM number?

All you have to do is dial *143# for free using your Globe mobile, click "GCash" and then select "SEND MONEY".

How do I make cash in / cash out transactions with my GCash?

Cashing in to your own GCash wallet is free. Just go to any Globe store or authorized GCash partners. You can get the list of our partners at www.globe.com.ph/gcash.

Can I also cash in to my own GCash wallet using online banking?

Yes! With our GCash Online Bank Transfer facility, you can now transfer funds from your Megalink, BPI or BDO bank account to your own GCash wallet online! All transactions will be done from the GCash website.

Great! So if my bank account is under Megalink, how do I transfer funds via the online cash-in facility?

To cash-in via the Megalink online cash-in facility, follow these simple steps:

Step 1: Go to https://mygcash.globe.com.ph/gcashonline/.
Step 2: Select Bank Transfer.

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Step 3: Select your Megalink bank and enter a minimum cash-in amount of Php 500.
Step 4: Enter your ATM details as requested on the page.
Step 5: Wait for the SMS notification that will be sent to you, confirming your GCash transfer.

May I know which banks are under Megalink?

Below are the Megalink Banks:

  • United Coconut Planters Bank (UCPB)
  • Union Bank
  • Planters Bank
  • One Network Bank
How do I transfer funds via the BPI online cash-in facility?

Same with Megalink, just go to https://mygcash.globe.com.ph/gcashonline/ to transfer funds to your GCash wallet via the BPI online cash-in facility.

From there, log-in by entering your 11-digit mobile number and GCash MPIN.

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Select "Bank Transfer".

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Choose "BPI" and enter a minimum cash-in amount of Php 500. Agree to Dragonpay's terms and conditions. Dragonpay is GXI's bill pay partner for cash-in via BPI and BDO.

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You will then be provided with a 10-digit reference number, which you need to enter on the BPI ExpressOnline site (www.bpiexpressonline.com) to complete your transaction.

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You can choose to proceed to the BPI ExpressOnline site if you're already familiar with the process. Otherwise, follow the cash-in steps listed below:

Step 1: Log-in to your BPI ExpressOnline account at www.bpiexpressonline.com.
Step 2: Enroll Dragonpay. This is a one-time transaction. If you've already enrolled Dragonpay before, you don't need to enroll again.

To enroll Dragonpay, simply go to Payments & Reloading > Bills Payment > Enroll All Other Billers. Then enter the following information:

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Step 3: Submit and wait for BPI to display a confirmation page.
Step 4: Go to Payments & Reloading > Bills Payment > Pay Bills Today.
Step 5: Select Dragon 01 as the recipient of your payment, and indicate the 10-digit reference number provided on the GCash transaction page.

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Step 6: Wait for BPI ExpressOnline to confirm your transaction. Your GCash will be sent 10 minutes after receiving the confirmation number.

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Step 7: You may check the status of your transaction on the GCash site by clicking on the link below the steps.

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How about through the BDO online cash-in facility? How do I transfer funds?

Here are the steps to help you out.

Step 1: Head over to https://mygcash.globe.com.ph/gcashonline/.
Step 2: Log-in by entering your 11-digit mobile number and GCash MPIN.

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Step 3: Select Bank Transfer.

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Step 4: Choose "BDO" and enter a minimum cash-in amount of Php 500. Agree to the terms and conditions of Dragonpay - GXI's bill pay partner for cash-in via BPI and BDO.

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Step 5: You will then be provided with an 8-digit alphanumeric code, which you need to enter on the BDO site at www.mybdo.com.ph to complete your transaction.

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You can choose to proceed to the BDO site if you're already familiar with the process. Otherwise, follow the cash-in steps below.

Step 1: Log-in to your BDO Retail Internet Banking (RIB) account at www.mybdo.com.ph.
Step 2: Enroll Dragonpay. This is a one-time transaction. If you've already enrolled Dragonpay before, you don't need to enroll again.

a. To enroll Dragonpay, simply go to Enrollment Services > Other Person's Account > Enroll.

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b. Enter the following information

Account No.: 001678005430
Account Type: CURRENT ACCOUNT - PHP (PHP)
Account Name: Dragonpay Corporation
Nickname: Dragonpay
Email: [email protected]

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c. Print the form and submit to the BDO branch where you maintain your account. BDO can take up to five working days to complete the registration.

Step 3: Select the Transfer Money icon and enter the following information:

Transfer From: Choose your account where payment deduction will be made
Transfer To: 001678005430 (CA-PHP-Dragonpay)
Remarks: Enter the 8-digit alphanumeric reference number generated on the GCash site
Transfer Schedule: Immediate Transfer

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Step 4: Confirm the transaction.

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Step 5: BDO will acknowledge your payment and show your ICBS number.

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Step 6: Copy the ICBS No. because you will need to enter this on the GCash site to confirm your transaction. BDO will also send you a confirmation email containing the details of your transaction.
Step 7: Select the "ENTER ICBS NO." button on the GCash site.

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Step 8: Enter your ICBS No. to validate your transaction. You will then be redirected to Dragonpay's validation page.

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Step 9: Wait for BDO to validate your transaction. You should be able to receive the GCash shortly after.

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Is there a limit on how much I can transfer via the Online Bank Transfer facility?

Yes. The minimum amount for transfer is P500, and the maximum is P40,000 per transaction and P100,000 per month.

Will my money be transferred to GCash real-time?

Yes. Your money will be transferred to your GCash wallet real-time for every successful transaction.

How much will I be charged for each transaction?

You will not be charged for this transaction.

Can I transfer my GCash back to my Megalink/BDO/BPI bank account?

Sorry, but this service is not yet available.

Do I have to pay whenever I use any of the GCash transactions?

We're pleased to inform you that the following GCash transactions are FREE of airtime and service charges!

  • Balance Inquiry
  • INFO
  • Change PIN
  • Check Last Transaction
  • Suspend Service
  • Re-activate Service
How do I use GCash Payments?

For Outlet Transactions
For GCash Outlets that accept GCash as payment, the store representative will initiate the transaction. You will receive a request from the merchant to deduct the amount of the product from your GCash wallet.

Simply reply with your MPIN to confirm the purchase or NO to reject the purchase, and then send it to 2882.

Alternatively, the outlet may also ask you to initiate the transaction by sending GCash to the outlet's service unit via P2P (Phone to phone) transaction.

For Online Transactions
For myAyalaSureSeats and other web-based transactions of partner establishments, simply follow instructions on the website on how to pay using your GCash or you can conveniently use GCash American Express Virtual Pay for online shopping.

To send money at an outlet

  1. Just go to any Globe Business Center, Globelines Payment and Services Center or any GCash Outlet that accepts cash-into others transactions.
  2. Fill out a GCash service form.
  3. Present a Valid I.D.
  4. Pay the service fee (fee will depend on the amount of your transactions).
  5. Store representatives will send the GCash to the preferred recipient and give you an Acknowledgement Receipt (A.R.) of the transfer and an Official Receipt (O.R) of the processing fee.
How do I send GCash to a Globe Handyphone or Touch Mobile with my cellphone?

Make sure you have GCash in your cellphone. Once confirmed, just dial *143# and choose GCash. You may also download the GCash Mobile app to send money to others using your mobile phone.

How do I transfer GCash into my phone?
  1. Just go to any authorized GCash outlet which accepts cash-in transactions.
  2. Show the required identification to store representative.
  3. Give the cash plus the processing fee./li>
  4. The outlet will send the GCash to your mobile phone number directly./li>
How do I cash-out my GCash?
  1. Go to a Globe Business Center or any authorized GCash outlet.
  2. Fill out a GCash form.
  3. Present required identification to the store representative.
  4. Store representative will then process the Cash-Out transaction and you shall receive an SMS message.
  5. Confirm the cash-out by replying with MPIN.
  6. A processing fee of Php 20 for every Php 1,000 and a fraction thereof will be deducted from your GCash wallet on top of the cash-out amount of your transaction.
    Sample:
    Amount: Php 1,500
    Service Fee: Php 40.00
    Total amount deducted to customer's GCash wallet: Php 1,540
  7. The store representative will then print an Acknowledgement Receipt for the cash-out transaction and an Official Receipt for the transaction fee.
  8. You will then be given the cash.

Note: You will receive a confirmation message and the remaining GCash balance in your wallet.

What are the list of valid IDs accepted?
  • Alien Certificate of Registration (ACR I-Card)
  • Armed Forces of the Philippines (AFP) ID
  • Barangay Clearance/Certificate
  • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  • Company/Office ID
  • Consular ID
  • Department of Social Welfare and Development (DSWD) ID
  • Driver's License
  • Government Service Insurance System (GSIS ID)
  • Home Development Mutual Fund (HMDF) or PAG-IBIG ID
  • Immigrant Registration Certificate
  • Integrated Bar of the Philippines ID
  • Marriage Certificate (NSO Authenticated)
  • National Bureau of Investigation (NBI) Clearance
  • National Statistics Office (NSO) Birth Certificate
  • OFW ID
  • Overseas Worker's Welfare Administration (OWWA) ID
  • Passport
  • Permit to Carry Firearms
  • PhilHealth Identification Card (PIC)
  • Philippine Overseas Employment Association (POEA) ID
  • Police Clearance
  • PRA Special Resident Retiree Visa (SRRV) ID
  • Professional Regulation Commission (PRC ID)
  • Seaman's Book
  • Senior Citizen's ID Card
  • Social Security System (SSS ID)
  • Student's ID or School ID** (It should have the signature of the School Administrator and not expired (Not expired means the person is currently studying on that school.) Please note that if the beneficiary presenting a School ID is not yet of voting age, he/she will be required to present an additional ID. Additional ID may include birth certificate, library ID, and membership IDs duly signed by any association or organization within the college or university and signed by the pertinent authority issuing the ID.
  • Tax Identification Number (TIN ID)
  • Unified Multi-Purpose ID (UMID)
  • Voter's ID

POSTAL ID is no longer accepted as a valid identification for any GCash transaction.

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