#StopSPAM

1. Grammatical Errors

   The message or call spiel contains grammatical errors or misspelled words.

2. Requests for Specific Actions

   You are asked to do any of the following:

   • Share your One-Time PIN (OTP) for "discounts" or "giveaways" (e.g., Netflix merchandise), which may lead to extra charges on your telco subscriptions.
   • Transfer money to personal GCash or bank accounts, or padala centers.
   • Send an amount or code to "2 + (10-digit mobile number)" for a "discount," "refund," or other fraudulent claims. This is a Share-A-Load/Promo process that will transfer load/promo credits to the scammer.
   • Dial "*100*1*(10-digit mobile number)" and so on. This is an AutoLoadMAX retailer process that will transfer load credits to the scammer.
   • Call or text another number to discuss offers.
   • Share personal and sensitive information (name, age, address, email, contact numbers, bank/credit card numbers, and passwords) in exchange for raffle prizes.

3. Emails or text messages playing on your emotions

   • Scare you to act promptly and click on the link.
   • Prompt you to act with urgency or lose an opportunity such as rewards points or other benefits.

Remember that Globe does not send out text messages with links. If you receive a text message with a link, it did not come from Globe. Think before you Click. It may be a scam.

What to do if you suspect you’ve been scammed

1. Report Immediately

   If you suspect a call or message is a scam or spam, report it to:

   • Globe: Via https://www.globe.com.ph/stop-spam or through the GlobeOne app (Essentials > Do More > StopSpam).
   • NTC: Via https://ntc.gov.ph/text-spam-spam-report/.

2. Secure Your Accounts

   Immediately check your bank and financial accounts to update your PINs and passwords.

3. Verify Information

   Always reach out to your banks and telcos directly to verify any uncertain calls or messages you receive.

4. Protect Your Information

   DO NOT share any personal or sensitive information unless the calls or messages are directly related to a prior request you made through official channels.

Learn simple ways to protect yourself by discovering ways to avoid scams. And stay tuned for more #AlagangGlobe tips that we send!

What are the signs of a scam message?

1. Unknown or International Numbers

   • The sender or caller ID is an 11-digit mobile number and is unknown to you.
   • The call originates from an international number not using the Philippine country code +63.

2. Suspicious Messages within Official Threads

   The message appears in the same text message thread as official “GLOBE,” “TM,” or “8080” senders, but the content is suspicious:

   • It claims you have expiring points that must be redeemed today and directs you to click a link to view items.
   • It states your SIM is expiring today and requests personal information for registration.
   • It announces you've won a contest you didn't enter and asks for personal information to claim a prize.

Always transact with Globe’s official pages to avoid becoming a victim of scams. Visit our official pages at https://www.globe.com.ph/help/official-accounts so we can properly assist you.