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GO Cloud Contact Center - Globe Business

Equip your agents with a 360-degree view of the customer for increased engagement and effective communication.

Go Cloud Contact Center is an all-in-one IP communications software suite that provides multichannel contact center automation. It offers a cloud-based contact center platform that is easy to use and quick to deploy, serving as a Contact Center as a Service Solution (CCaaS).

Happier, More Productive Agents

Let employees access what they need with a single, intuitive platform right at their fingertips. Agents can work from any location, including at home, and manage their schedules all within a single web interface.

Better Team Performance and Management

Collect insights across channels with real-time dashboards and up-to-the-second analytics. The platform’s workforce management engine is AI-powered to produce accurate forecasts in seconds. With a single click, you can get the best results based on its generated staffing plan.

Rapid Deployment and Innovation

Deploy customer organization systems in days, go live in mere weeks, and reach payback in no time. With new system releases each week, you can give customers the latest functionality with just a simple refresh, without any downtime for updates.

Easy Customizations and Integrations

From straightforward to sophisticated, the application can be customized to meet your business needs. Use its built-in capabilities, add integrations from the app marketplace, or build on the open platform to create a unique customer service ecosystem.

Satisfied Customers

Create fluid conversations across channels and by providing agents the information they need to deliver more personalized experiences. By understanding and predicting customer issues, you can build a stronger customer relationship that translates to brand loyalty.

Secure and Resilient System

Trust that customer and business data remain private regardless of your industry or location. The GO Cloud Contact Center meets and exceeds modern security standards with external penetration testing, attack defence automation, and TLS and AES-256 encryption.

Talk to a Business Partner

Find out how Globe Omnichannel Cloud Contact Center can benefit your business operations.