Globe Business has achieved full ISO certification for its customer experience and service operations, setting a new industry benchmark for reliability, security, and quality in the Philippine B2B sector. This milestone extends global ISO standards to the entire Customer Experience Management (CXM) organization, fully integrating service quality across both technical infrastructure and all aftersales touchpoints, including analytics, Service Management, process creation, and Voice of the Customer.
“This milestone is a clear signal to our customers and to the market,” said KD Dizon, Vice President and Head of Globe Business. “By standardizing aftersales operations under one world-class framework, we are demonstrating operational discipline and collective accountability. In a time when digital trust is critical, we are giving our partners confidence that Globe Business is a low-risk and highly reliable foundation as they pursue intelligent transformation and future-ready growth.”
As technology and digital ecosystems evolve, Globe Business continues to stay ahead of the curve by elevating its service standards. While the company has upheld ISO excellence for its technical support teams for over a decade, it is now applying that same level of rigor across every interaction—from system fixes to billing inquiries, to meet the demands of today’s data-sensitive environment.
Reliability has emerged as the most important currency. Enterprises in banking, finance, energy, and logistics now require partners that can meet globally recognized standards to mitigate third-party and cybersecurity risks. For Globe Business partners, this certification translates into a tangible strategic advantage: less time spent on exhaustive vendor risk assessments and more resources focused on core business objectives. In this environment, ISO compliance is no longer a differentiator, it is a non-negotiable baseline.
The company also upheld its certifications for the Globe Data Centers, reinforcing business continuity and resilience across critical operations.
All aftersales operations are now fully aligned with ISO 9001 (Quality Management), and ISO 20000-1 (IT Service Management), and Globe Data Centers sustained its triple certification, including ISO 27001 (Information Security). Operating under this unified framework strengthens both transparency and trust, which are key factors that help enterprise clients reduce vendor risk and accelerate procurement cycles by meeting audit and compliance requirements from the outset.
Public Company Information:
PSE: GLO
