Frequently Visited Topics
Click on a topic to find quick answers to common questions.
Before getting an eSIM, you should first confirm if your phone supports an eSIM. To check this, go to your device’s settings and look for Mobile Network or Cellular Options. If your device supports eSIM, there should be an option to ‘Add eSIM’ or ‘SIM Manager’, or something similar.
For new customers:You may choose to get an eSIM upon application for a new postpaid plan in the New Globe Online Shop.
- During plan application, choose “eSIM” when asked to pick your preferred type of SIM.
- Once your application is approved, the eSIM will be sent to your email via a digital QR code.
- During plan renewal, choose “eSIM” when asked to pick your preferred type of SIM.
- Once your renewal is approved and your device is delivered, visit the GlobeOne app.
- From the GlobeOne app dashboard, click ‘More’, then ‘Help’, which will redirect to Globe’s Messenger account.
- From the menu in Messenger, select ‘Get Started with Globe’, choose ‘Activate SIM’, then select ‘Plan Renewal’.
- Enter your mobile number.
- Enter the last 4 digits of your old SIM.
- Enter eSIM.
- A reference number for your request will be sent, and a Globe Care Specialist will reach out to you within 48 hours to help you activate your eSIM.
For existing customers:You may also convert or upgrade your physical SIM to an eSIM through the GlobeOne app following these steps:
- Open ‘SIM Services’ in the GlobeOne app.
- Select ‘Change SIM’.
- Choose ‘Physical SIM to eSIM’ to start the process.
- Verify your eligibility for the eSIM upgrade.
- Enter the OTP sent to your mobile number.
- Provide your email address to receive activation instructions.
- Submit your request, and wait for the activation instructions via email.
You don’t need to register your eSIM mobile number again if your physical SIM has been registered before.
In Globe stores: Globe Postpaid customers can upgrade to an eSIM at any Globe store, where frontliners will assist you through the GlobeOne app upgrade process. Our store teams are fully equipped to guide you through the eSIM upgrade directly.
As a Globe Prepaid, Postpaid, Platinum, Globe AT HOME, Home Prepaid WiFi, or GFiber Prepaid customer, you’ll earn 1 point for every ₱50 spent on load, promo purchases, or bill payments for your Globe account(s) (excluding subsidized devices) made through GlobeOne.For bill payments made outside GlobeOne, the points earned will be 0.25 per ₱50. To maximize your rewards, we recommend using the GlobeOne app for bigger points. Purchases made through other channels—such as sari-sari stores, GCash, or payments for other billers like credit cards, cable, and internet via GlobeOne, will not earn rewards points.Additionally, transactions such as "Charge to own Load" and "Using promo as load" are not eligible for points.
For GFiber Prepaid accounts, your linked GP/TM mobile number will earn or receive the rewards points.
Note: Rewards points earned on your enrolled mobile or account number between January 1 and December 31 of the current year will expire at midnight on April 1 (the very start of April 1 of the following year). The end of the redemption period will be on March 31. You must use your rewards points to prevent them from expiring.
Request | Required Document |
| Temporary or permanent disconnection | Death certificate from the municipal office or Philippine Statistics Authority (PSA) |
| Transfer of ownership | Proof of ID of the listed customer Proof of ID of the transacting customer Letter of request stating the reason |
| Change of billing address | Proof of billing address |
| Increase of credit limit | Proof of financial capacity |
| Unposted payment | Proof of payment |
| Incorrect posting of payment | Proof of payment with letter of request |
- Account number
- Contact number
- Indicate your concern
The GlobeOne app is your new digital companion and the primary app to manage your accounts. For now, there’s no web version of GlobeOne. We’ll soon notify you if you can access the app using your laptop or desktop.
Postpaid
Know more about Globe Postpaid plans, promos, services, billing, and other topics. Click the arrow to learn more.
Prepaid
Know where to buy a Globe Prepaid SIM, its loading channels, add-ons, promos, services, and other prepaid topics. Click the arrow to learn more.
Broadband
Read about GFiber Postpaid UNLI plans, Home Prepaid WiFi, GFiber Prepaid, and Bayan. Click the arrow to learn more.
General Interest
Get answers to questions you may have about various Globe topics. Click the arrow to learn more.
Rewards
Read about the All-new Globe Rewards Program, how to earn points, and the surprises and perks that you can redeem with your points. Click the arrow to learn more.
Network
Find answers to questions you may have about the Globe network, 5G Technology, VoLTE, VoWiFi, and more. Click the arrow to learn more.
Business
Read about the requirements you’ll need to manage your Globe Business accounts. Click the arrow to learn more.
International
Find the Globe Postpaid or Prepaid roaming promo or international service for your next travel and other related topics. Click the arrow to learn more.
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